With all the complaints from people that Officeworks will do all they can to get out of their price beat guarantee, I wasn't expecting much when I went to their West Ryde store earlier today to get their printer inks price matched with an online store.
To my surprise, the staff were actually quite good with it. He just asked me which store, and after I showed it on my phone, he punched in the numbers and I got a $33 savings on my purchase!
Something positive to start my day today :)
A lot of the time it depends on your attitude and the way you treat the staff. Ask nicely and they are often willing to help you out. If someone's a dick they will pull out the terms and conditions.
Completely agree with this - at the end of the day, it doesn't even benefit the sales assistant to honour or not honour a price match, so if you just have a better attitude, they're much more likely to treat you well.
Agreed - like (mostly) anywhere else
Did they factor in shipping or did they just look at the online price?
The staff looked at the website and said "they probably have free shipping as well over a certain amount", so didn't even need to factor in shipping.
Why are you surprised? Officeworks are generally very good with pricematching. Much better than other retailers with similar policies.
On occasions particular store assistants may be unhelpful. I've said this many times, the best way to do an Officeworks price match is call their 1300 number and collect the item in-store. The call centre staff are generally more helpful and professional and it saves you time fluffing around in-store.
Oh nice, didn't know you could do it over the phone, thanks for the heads up
Completely agree - in fact when we bought our Mac the store asked us to ring the centre to get the price match and then get it delivered to the store as click and collect. The lady on the phone was megahelpful and knew all about the sale we were price matching off. (Dick Smiths when they were going down). Cough "on shore call centre" cough.
Not surprised. Price beat at officeworks it is more about the person who is attending you than actually meeting the price beat policy. Some of them don't care and just go with it despite of not meeting price beat policy, some others are more meticulous and won't proceed.
We've price beat a few times against umart prices with no issues and staff happily say "wow that's a good saving". Eg $100+ on laser printer
I tried to price match to Umart today.
God they made it hard they started off by saying the warranty was different then they wanted to add freight even though there was a store in mt Waverly.
Even after I said head office was going to do it and order online.
Ended up googling the sd card and matching to Harris technology.
Don't think I'll be going back to office works any time soon.
It really depends who you get.
I've had great experiences and one terrible one. Waited for over 20 minutes whilst the Manager read the competitors website and then said they are grey importers. A direct contradiction as the website said it was an authorised retailer and it came with two years Australian warranty.
The solution was easy enough - called the Officeworks Customer Service line, they matched it without any fuss and I paid over the phone then picked it up later from the same store. I told the Manager of this on my way out and he just mumbled "Thanks for the feedback…"
That happened to me once re: an Apple product. Supervisor was being extremely difficult. Called the support centre, who then redirected me to a US head office and they overturned the Supervisor's verdict. Got a written letter of apology over the treatment by the Supervisor from the US office and from the local manager at that store.
Point is: if you get frustrated by one or two people, always find another person to solve your problem. Generally, there's always someone who cares enough to solve your problem.
I've price matched with the Book Depository on some notebooks before…
Spied this a cple days ago. Pretty big difference in price!
$69
https://www.officeworks.com.au/shop/officeworks/p/comsol-hig…
$29.80
http://cplonline.com.au/comsol-hd-pr-100-10m-premium-high-sp…
Sometimes you get a*hole employees, but I suspect a buyer's attitude also plays a big role in whether they get a price match or not.
I've had no problems with the several items I have them price match over the years. You just need to provide the evidence - webpages, print out etc.
Usually they dont match onoine offers.
Consider yourself lucky
Had no problems last year with an online store and OfficeWorks price beating it for a Samsung S8+.
They need the price to include the shipping also from the online store also. The guy looked at our print out and then went to verify it on the computer to see it for himself.
Didn't realise they matched online store. Assume it was a proper store not a site from OS or small retailer. Ie say you compared HN.