I purchased a Sony 75 inch TV from David Jones a week ago, got a call confirming my address and was told Sony will call to schedule a delivery time. Haven't received any calls post the call from David Jones. Called them back Friday and was told I got to wait and nothing.
Has anyone had the same issue before? Any idea how long it takes them to deliver the TV
Oops, DJ said all bulky orders are not stored in their warehouse and passed on to the Vendor (sony in this case) and told me I will be contacted by Sony and did not provide a time frame
What did Sony say when you asked them?
Never called Sony, but why would I.. I placed the order with DJ
Yeah mate, and fair enough too!
DJs shouldn't be palming you off to a third party when they're the ones who took your dollarydoos
@JunkCap: you contact ozb though even you place order with DJ? Just kidding… You can ask anything :)
10 years, 4 months, and 16 days.
You idiot - it's a 75" TV. Not a 65"!
as a former storeperson for David Jones - your title should say "How Long for Sony to Deliver a Sony TV"
as you have rightly said "DJ said all bulky orders are not stored in their warehouse and passed on to the Vendor (sony in this case) and told me I will be contacted by Sony and did not provide a time frame"
I must have probably bought it from Sony!!! I will call Sony tomorrow and see what they got to say
I agree with Drew22 comments - it should be DJ and not you who should be running around to get this sorted!
at the same time it is SOny who is going to be organising a delivery time with you. a mixed bag
@altomic:
Yeah, but it shouldn't take them a week to call you and organise it…
DJs should be "Oh, its been a week and they haven't called you? Let me chase them for you!"
Otherwise where does it stop?
Chase the importer?
Chase customs?
Chase the shipping company?
Chase the factory?
Chase the plebs assembling the TV?
Chase the people making the plastic?
that is incorrect, he has not purchased it from sony, it is purchased from David Jones and shipped from their silverwater warehouse or stores
Not sure where you are located but today was the first day back at work since Friday for most companies since it was a public holiday in most states yesterday. I'd give them tomorrow to call you and if nothing by 4pm, call DJs find out who the Sony rep is and call them.
They are having problems with their new website after the switch to the country road platform. When people have placed orders, some of them came through, and some have no history on the system of an order being placed, but the customers have been debited. I recommend you call online customer service and ask them about it and potentially organise a refund
Ask for your tracking number too
mate, the website is just a fake front that is not working. I made orders and it all got knocked and what is most dishonest about it is it left customers hanging whether their orders went through.
I would stay out of ordering online and go in store, chances are your orders might or might not get through with detained funds.
Companies change to working platforms, not some flaky platform that works randomly. Until they fix that which I am not sure when and no notice anyway, customers just unknowingly order through that and then they reject them for being unable to fulfill the order while still sitting on the customers funds.
The takeover might be its downfall.
I don't know if they have since fixed the issues, but I have made several orders in the last fortnight with no issues.
Quick update!! I sent a message to DJ on facebook yesterday and was told someone from the online team contact me today! Hopefully I get some updates!
I hope you have better luck than me, i purchased 75 inch sony 9400e on 11th of June, got a call 13th of June to confirm my CC details and been told it may take up to 3 weeks to deliver this tv, 14th of June i sent an email to their specified email [email protected] requesting the order status. No reply,this morning sent another one and just now received their reply as per below:
"Thank you for ordering with David Jones Online.
On this occasion, we're sorry to advise we are unable fulfil the item(s) in your order.
If you placed your order using your MasterCard, Visa, American Express, David Jones Storecard, David Jones American Express Card, PayPal or Afterpay, your account will be credited within 3 to 5 Business Days.
If you placed your order using your American Express Membership Rewards points or a Gift Card, a returns card has been sent to your billing address.
If you placed your order using Unionpay, please contact Online Customer Service on 1800 354 663 or +61 2 9266 6424 to enable us to process your refund. We are open Mon-Fri 9am-6pm and Sat-Sun 10am-4pm (AEST).
Once again, we sincerely apologise for the disappointment caused.
If you have an online account, you can review your order at www.davidjones.com in your 'My Account' page.
ABSOLUTE BS….it comes up as DJ Exclusive now on their site and they don't even have any stock left
https://www.davidjones.com/electrical/televisions/tvs/214826…
totally disappointed with these guys
Not happy at all, no tv and long wait to get my money refunded
David Jones should be better than this
Oh man. thats nasty, someone put up on whirlpool they received their TV… really disappointed with this.
Btw did you get any reply in regards to your purchase?
Nope nothing so far.. looks bad.. DJ should get its sh!t together
And they are still selling it, taking money, not replying to customer emails, than with nearly after a week delay telling there is no stock, i am really struggling to use polite words here
Obligatory "What did DJ's say when you called them again and asked them?"