Can I claim TRS on purchases from QANTAS Store ?

Lcyclone22 on 06/06/2018 - 17:21
Last edited 06/06/2018 - 17:39

I purchased a headphone and a travel book from Qantas Store recently. I had to use 2000 points and paid $300.(Tax invoice shows the GST component.)
I called Qantas store to get an invoice(There was an invoice in the order confirmation email but I wanted to get a PDF version) and I was told that purchases through loyalty programs like Qantas Store are not eligible for TRS refunds as it is considered as a gift.
TRS website does not mention anything about purchases from loyalty programs.
Can I claim TRS ?

Financial

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Qantas
Qantas

Comments

  • HighAndDry on 06/06/2018 - 17:31
    +2

    Wait..

    Tax invoice shows the GST component.

    But..

    I called Qantas store to get an invoice

    Do you have an invoice? If yes and it shows GST, then make a claim. Worst thing that happens is that the claim gets rejected and you're only where you started.

    • cyclone22 on 06/06/2018 - 17:40

      I wanted to get a pdf version of the emailed invoice. (I edited the original post)

      • HighAndDry on 06/06/2018 - 17:42
        +3

        Oh, that's not necessary. So long as the invoice has ABN, price, GST component, all that jazz, it's fine whether it's an email or pdf or embossed 100gsm leather grain paper. Just take a print out along.

        • wantitforless on 06/06/2018 - 21:04
          +1

          it can even be hand written but must be clear.

          You realise on $300 you'll only get back $27.27 (you could be in queue for up to 1 hour)

  • [Deactivated] on 06/06/2018 - 17:32
    -4

    Please let me the first - What did TRS say when you called them?

    • cyclone22 on 06/06/2018 - 17:41

      I didn't call TRS. Only contacted the Qantas Store.

      • wantitforless on 06/06/2018 - 21:05

        they obviously don't have a clue what they are talking about

    • ronnknee on 07/06/2018 - 13:50

      They said that you should disable your account.

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