Before I posted this one.
https://www.ozbargain.com.au/node/378457
I wanna to talk about my Samsung Service history.
I bought Gear Fit2 when buying Samsung Galaxy S7 from optus on August 2016.
It had charging issue so I sent it to Samsung on December 2017.
They replaced LCD but still remained charging issue.
I sent it again to Samsung on January 2018 but they could not fix it.
They denied replace it but offered only refund.
The watch was returned to me and I even could not turn it on.
I sent my watch to Samsung again with the proof of purchase for third time on 12 May 2018.
Afterword, the case manager of Samsung said it had liquid damage which caused by customer so refund was also rejected.
They did not mention liquid damage during two times repair progress and I could not use the watch after last December.
I asked Samsung to send the job reports but they sent only first and third job reports.
Even though repeated requests, they didn't send second job report.
Below is Samsung's agent saying from Livechat 01 June 2018.
With that, they would be unable to provide you with the job report. I'm sorry for the inconvenience. As of now, it is best to wait for our relevant department to contact you back with regards to your job report.
This is because our relevant department would need to contact the authorised service centre with regards to your job report and from there, they can contact you back.
And today, they finally sent the second job report which was written yesterday. Also had assessment yesterday.
Below is the talking with agent today.
[(Customer):13:07:57] and this job report has written yesterday.
[(Customer):13:07:59] right?
[(Agent):13:09:19] I am still checking.
[(Customer):13:09:21] after second assessment.
[(Customer):13:09:25] Samsung said…
[(Customer):13:09:33] they could not fix it.
[(Customer):13:09:40] that's why I sent again.
[(Customer):13:09:53] and after that I asked job report for that
[(Customer):13:10:07] but Samsung didn't send it to me.
[(Customer):13:10:12] after third assessment
[(Customer):13:10:29] samsung said my watch had liquid damage.
[(Customer):13:11:33] and made new job report which says liquid damage on my watch.
[(Agent):13:11:34] That is right, it was written yesterday.
[(Customer):13:11:38] am I correct?
[(Agent):13:12:00] Correct.
[(Customer):13:12:20] then mean…
[(Customer):13:12:35] Samsung revised original job report,
[(Customer):13:12:41] right?
[(Agent):13:13:09] It depends on the outcome of the assessment or findings.
[(Customer):13:13:44] okay I get it.
[(Customer):13:13:45] Thanks.
[(Agent):13:13:54] You are welcome.
It might be my mistake. I should ask the job report whenever the assessment was completed.
If you have Samsung products to be repaired or refunded, you have to ask the job report and get the proof for what they say
[(Agent):13:13:54] You are welcome.