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I bought an expensive item (over $10,000 AUD) in January and the item arrived weeks after the specified time. As this was a time critical item, I am allowed to get a refund under Australian consumer law if I do not receive the item within a reasonable time frame.
I opened a refund case and after talking to eBay customer service, they confirmed that I had won the case and the refund was arriving within a week.
I have called them at least once a fortnight for nearly half a year and they always say something along the lines of "yeah yeah the refund is on the way, just trust me".
I talked to them for over 2 hours today and asked to speak to a supervisor. They told me that I would have to wait "for a response from the Sydney team".
I asked them if they could provide a concrete date of the refund and they told me that I would get the refund before 10th of June 2018, however I asked them if it was a guarantee; they said "it is out of my control".
I really don't want to be "that" annoying customer or resort to threatening them with "legal action" but I'm sick of waiting. Any advice on what I should do if the refund doesn't arrive by then?
They are obviously trying to make you wait as long as possible, there must be a reason they arent telling you, so go speak to a solicitor to see what options you have. Maybe open a case with the consumer ombudsman.