First post, I'm a bit unsure about what the etiquette is or if I'm posting in the right place, but I just wanted to see if anyone else has had this problem. I'm 17 and am certain my card is activated, as I can obtain money from an ATM and the confirmation email was sent to me. My problem is that in the CommBank app, in cards, I select my card, but under "customise card security settings" I am unable to change any settings except for daily card withdraw limit. Everything else comes up with a pop up, "you don't have permission to do this task." At the local CommBank, we tried everything we could but nothing worked, so our conclusion was that it just must be a glitch with the Samsung galaxy S8 OS and the app. But, I tried on my PC later on, selected card, but it just said "I do not have permission" there as well. I was just wondering if anyone else had this problem, and what was done to solve it.
Just an FYI but if you click on associated and say commbank, it will make people think you're someone who works for commbank (Associated with the company) :p. But not too sure, does sound like theres a permission issue, I wonder if being under 18 has anything to do with it? But it sounds odd, honestly I wonder if calling is a better option to get it sorted out? Just in general I find walking into a store I usually get people that don't really know the whole permission back end of things and sometimes find they get me the right person by going through phone instead?