Telstra S9 Pre-Order Bonus Tablet + Fast Charger Screenshot

knobbs on 15/05/2018 - 12:29
Last edited 15/05/2018 - 16:05

So I pre-ordered my s9 through telstra before the March 15 cut-off date and have been awaiting the tablet and fast charger eagerly. After talking with a rep today they are 'unable' to find my order and one other rep says I am ineligible for the deal. Does someone still have the T&C or a screenshot or something of the deal? All the googling for cached pages and stuff does not seem to return me any of the results I need.

edit. This is done through our PO and the Telstra rep for the company so trying to get any details is proving difficult at times. They don't want employees other than PO contacting rep and so forth.

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Comments

  • one man clan on 15/05/2018 - 14:28
    +2

    I got my offer in a text message. Screenshot here: https://imgur.com/a/BzegBa7

    • NotJustChickenDinner on 15/05/2018 - 15:24

      offer ends 11th march on yours.. ops thinks 15th march ..

      • knobbs on 15/05/2018 - 16:02

        Thanks heaps for the screenshot. Do you think they would be able to apply T&C not attached to that SMS, like only certain plans? I am thinking as this is through an enterprise deal (through company) they might pull that card and say no deal.

        I put my order in on the 5th. It was through a company rep though, didn't get the we have confirmed your order till after the 15th. This [deal]https://www.ozbargain.com.au/node/363710 has end date of midnight 15th. I specifically remember we had to pre-order before the 16th, when it was released.

        Can't even get to that point yet though when they are having trouble 'finding my order' lol

  • Any thing on 15/05/2018 - 14:36
    +1

    Last time I had an issue with Telstra I spoke to a rep on chat and went around in circles for an hour without getting anything resolved so I asked to escalate the matter and he gave me the link to the official complaint online form. I filled it out and within a couple of days a lady from Telstra rang me and resolved the problem within a day. My problem also was with failure to deliver something promised to me when I signed up. I cannot recommend the complaints team enough.
    Here’s the link I was given but I believe you can also find it on Telstra webpage. https://say.telstra.com.au/customer/general/forms/Email-Comp…

    • knobbs on 15/05/2018 - 16:02

      Excellent, will give them a go if the current rep won't sort out his stuff.

  • urbancartel on 15/05/2018 - 14:41

    What date did you order? Looks like the cut-off was the 11th and not the 15th that you've quoted…

    • knobbs on 15/05/2018 - 16:03

      As said above, placed/email rep on the 5th with all required documents.

  • [Deactivated] on 15/05/2018 - 15:50
    +1

    I think this is generic for telcos. I went around in circles with optus - each person couldn't get rid of me quick enough - until I lodged a TIO complaint then Victoria Roberts from Optus Complaints sorted things out for me but also tried to rob me of $750 which another TIO complaint sorted out quickly as well! I got what I signed up for PLUS 6 months free cable internet.

    I should clarify:
    By 'Rob' - I mean agree (in writing) to cover costs associated with a disruption to service and then only agree after the costs have been incurred to pay half.

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