[ADVICE NEEDED] On a EBAY purchase. Non-delivery.

Lvoidtitanium on 15/05/2018 - 00:06
Last edited 15/05/2018 - 08:41

I purchased an item from this ebay seller.

The seller provided a "tracking number". "Tracking number" from AUSPOST shows item as delivered, but I did not receive anything in my mail.
ADDIT-His "tracking number" shows that it is delivered to my state. However, it is the cheaper kind of tracking (i.e. it only shows the state that it is delivered to, but does not show the exact address and does not require a signature on delivery.)

ebay seller
Seems like other buyer has similar issues of non-delivery over the same item.

What are my options here to get back my money? or is it a lost hope.
I have contacted paypal and ebay. They have rejected my claim.
AUSPOST only provides insurance for the SELLER.

This also serve as a reminder to check buyer's feedback even in ebay. Ebay buyer's protection does nothing if they provide a pseudo tracking detail.

Best Regards,
(first time poster) void

ADDIT1: Tried to contact AusPost, and this was the reply I got:

I’ve checked the scans and can see that your Express Post letter arrived at the Adelaide Delivery Centre, who are responsible for delivering letters to your address. I can confirm that it arrived on 10th May 2018 and was taken out by the postie, for delivery with the regular mail.

Our Express Post letter service is an economical way to get your important documents from point A to B as quickly as possible. There is limited capability on the tracking of Express Post letter when a Signature on Delivery has not been purchased. I’m sorry to advise that there are no further steps we can take to confirm this delivery.

Next time you are sending or expecting important or time sensitive documents, I recommend that you try the signature on delivery add on service. By adding this, we will be able to provide you proof of delivery so you will have peace of mind knowing who the parcel was delivered to. There is some more information available on our website at auspost.com.au/parcels-mail/optional-extras-domestic.html.

General Discussion

Related Stores

eBay Australia
eBay Australia
Marketplace

Comments

  • follow on 15/05/2018 - 00:59
    +3

    does it not show address delivered to?
    can you call auspost and ask them?
    if you exhaust those options, do a chargeback

    • voidtitanium on 15/05/2018 - 07:03
      +1

      His "tracking number" shows that it is delivered to my state. However, it is the cheaper kind of tracking (i.e. it only shows the state that it is delivered to, but does not show the exact address and does not require a signature on delivery.)

  • foxmulder on 15/05/2018 - 01:24
    +1

    The obvious thing is to check whether the tracking shows close proximity to your location? Say it may be delivered but you my be in Vic and the delivery to Wa?

    • voidtitanium on 15/05/2018 - 07:07

      I live in SA, and it shows that it is delivered to SA. Unfortunately, his tracking does not show the exact address it was delivered to.

  • [Deactivated] on 15/05/2018 - 03:30
    +1

    You've been scammed. Item has been delivered to a fellow scammer who lives near you. I saw it on ACA so it must be true. Tracey never lies.

    • voidtitanium on 15/05/2018 - 07:05

      Do you have a link regarding that?

  • FoxJump on 15/05/2018 - 07:11
    +1

    Credit card charge back may save the day

  • hogwarts on 15/05/2018 - 07:30

    Call AusPost and attempt to track it. They will ask for name and address. They will either reject or accept. Try and ask them to send you an email saying that the address and name does not match with it. Give to eBay / Paypal. If they say they can't send an email, create a case with AusPost.

    • voidtitanium on 15/05/2018 - 08:39

      Unfortunately I have tried your suggestion and this is the reply i got from AusPost.

      "I’ve checked the scans and can see that your Express Post letter arrived at the Adelaide Delivery Centre, who are responsible for delivering letters to your address. I can confirm that it arrived on 10th May 2018 and was taken out by the postie, for delivery with the regular mail.

      Our Express Post letter service is an economical way to get your important documents from point A to B as quickly as possible. There is limited capability on the tracking of Express Post letter when a Signature on Delivery has not been purchased. I’m sorry to advise that there are no further steps we can take to confirm this delivery.

      Next time you are sending or expecting important or time sensitive documents, I recommend that you try the signature on delivery add on service. By adding this, we will be able to provide you proof of delivery so you will have peace of mind knowing who the parcel was delivered to. There is some more information available on our website at auspost.com.au/parcels-mail/optional-extras-domestic.html."

      • foxmulder on 15/05/2018 - 10:17

        The item you bought is 2cm thick?

  • Sammy2000 on 15/05/2018 - 08:03
    +1

    I have never heard of this cheaper tracking system with Australia Post.

    • voidtitanium on 15/05/2018 - 08:39

      "I’ve checked the scans and can see that your Express Post letter arrived at the Adelaide Delivery Centre, who are responsible for delivering letters to your address. I can confirm that it arrived on 10th May 2018 and was taken out by the postie, for delivery with the regular mail.

      Our Express Post letter service is an economical way to get your important documents from point A to B as quickly as possible. There is limited capability on the tracking of Express Post letter when a Signature on Delivery has not been purchased. I’m sorry to advise that there are no further steps we can take to confirm this delivery.

      Next time you are sending or expecting important or time sensitive documents, I recommend that you try the signature on delivery add on service. By adding this, we will be able to provide you proof of delivery so you will have peace of mind knowing who the parcel was delivered to. There is some more information available on our website at auspost.com.au/parcels-mail/optional-extras-domestic.html."

      This was the reply I got from Auspost

  • Ocker on 15/05/2018 - 08:34

    I suggest that if you can prove to EBay that the tracking number is false then you will get a refund. Tracking number to a state only, which I have never heard of, will not suffice for the proof of delivery requirements.

  • Blitzfx on 15/05/2018 - 09:00
    +3

    8 positive and 18 negative in a row in the past month. Looks like you got scammed and the seller is cashing out on their little amount of fame/high ratings

  • toniyellow on 15/05/2018 - 09:26

    If paypal, ebay and Auspost have declined, I think your chances of getting your money back are not great.

    You can report to ACORN - https://www.acorn.gov.au/learn-about-cybercrime/online-tradi…
    There is a possibility that they will investigate, particularly if he has done it to a bunch of people.

  • Cave Fire on 15/05/2018 - 11:35

    Yeah, also never heard of cheaper next day. Usually has tracking to your house as standard.

    • Cave Fire on 15/05/2018 - 11:36

      Tracking to "your state" is useless.

  • Mr Mrrtn on 23/05/2018 - 21:12

    i have always been under the impression that unless there is signature on delivery, there is no proof the item was delivered to you. In which case you open a case with ebay/paypal for non-delivery of item. real/fake tracking numbers dont mean much, as someone could have picked up the parcel from your letter box for example or it was lost in delivery, a risk which the seller carries.

    you should have a good chance of ebay siding with you on this and getting a refund, especially in light of the other negative feedback the seller has received.

  • voidtitanium on 22/06/2018 - 19:06

    Thanks all, Paypal has resolved the issue with a refund.

    -v

Login or Join to leave a comment
Login Join