Recontracted a day before double data. Is it too bad, so sad?

LFredorishi on 14/05/2018 - 20:36

As the title says.

Recontracted, then found out about double data the next day.

With Optus.

I contacted them less than 24 hours after my order was approved but was told they couldn't do anything. (Online chat)

I'm probably pushing the proverbial, but I thought I would ask just in case anyone here has some insight.

Thanks. :)

Related Stores

Optus

ectogammat on 14/05/2018 - 20:40

Does the cooling-off period apply to your situation? https://www.tio.com.au/publications/news/cancelling-a-contra…
- CyberMurning on 14/05/2018 - 20:44
  
  Agree. There is cooling off.
  
  Just make up something like bad receptions etc. keep saying you know about cooling off period and want to exercise it.
  - Fredorishi on 14/05/2018 - 20:47
    
    I've been with Floptus for 20 years, so not sure that would work!
- Fredorishi on 14/05/2018 - 20:45
  
  I did it online. Not unsolicited, so I don't think so.
- CLoSeR on 14/05/2018 - 20:46
  
  +1
  
  No cooling off period if you contact the Telco and initiate contract process. If they had called him it would be a different story.
  - ectogammat on 14/05/2018 - 21:16
    
    Yup, this explained by the TIO per link provided. Hence why I asked the OP whether the cooling-off period applied to his situation - which depends on who initiated the contract- this details was not in the post.
GarrusVakarian on 14/05/2018 - 20:57

Try contacting customer service and asking them if you could get double data anyway. They may consider it seeing as you recontracted with them
- Fredorishi on 14/05/2018 - 21:16
  
  Thanks. Yeah, I'll give them a try in the morning.