eBay Item "Damaged in Transit", Offered Different Item or Refund

subywagon on 10/05/2018 - 12:26

I ordered a desktop of eBay using my $10 of voucher and received a message that it was damaged during transit with StarTrack. I was offered an alternative unit or my money back as apparently they have no more in stock.

I find it strange that they'd even know that it has been damaged during shipping. Wouldn't it normally just arrive here, damaged? Are they doing the old switcharoo?

Unfortunately the alternative unit is not suitable.

Also will I be refunded the full amount or do I loose my $10 off voucher?

I've also notice the desktop I ordered has been relisted at a higher price, but with 0 available. Are they waiting for my reply and then going to try and re-sell the item at the inflated price?!

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Comments

  • scrimshaw on 10/05/2018 - 12:40
    +6

    StarTrack might've had an incident that damaged the cargo, so they are probably relaying information to the seller in advance so that they can take the necessary damage control

    from my experience with cancelled or refunded orders, by default, you forfeit any vouchers that you use (with the exception of Gift cards — these are refunded to your original gift card account) however eBay does decide on a case by case basis and if you open a support ticket you may get a $10 credit back to your account.

    With ebay listings going up in price but set with a quantity of zero, this is just the seller using it as a placeholder listing until they get more units in stock. It means they don't have to re-do the listing for SKU's that go out of stock.

    • subywagon on 10/05/2018 - 12:45

      Thanks for the informed reply scrimshaw. So I guess StarTrack will return the cargo to the seller? I was hoping there'd be a chance it would turn up with only cosmetic damage. I'll contact ebay and say if they can re-instate the voucher for me.

      • D C on 10/05/2018 - 18:20

        If StarTrack noticed it was damaged then it's not cosmetic damage, someone put a forklift through it.

        If the replacement is the same spec or better then take it.

    • foxmulder on 10/05/2018 - 12:56
      +1

      If you curious, you can contact Startrack to confirm the story, first check tracking online see if it's written somewhere there.

      SEe also if it's ever get picked up - some seller may also do excuse for no stock item.

      And yes contact eBay customer service, I remember to forget using their coupon in checkout just because I was distracted, they honoured the $80 discount - if not mistaken it was a PayPal payment from eBay to my account to be used for future purchases. It's case by case, so they can do it or they may not do it.

  • Ryanek on 10/05/2018 - 13:14
    +4

    I sense a lot of paranoia in your post.

    • subywagon on 10/05/2018 - 14:28

      Should I give into my dark emotions master? The rage, the suspicion, the sense of loss? Should I embrace them, and also the dark side?

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