Recommend IT Support Company Specialising in VPN & Networking for Business (Melb)

Aap Ke Papa on 09/05/2018 - 20:59
Last edited 09/05/2018 - 22:12

I am in a desperate need of finding a good IT company who knows what they are doing and how to solve issues regarding Site to Site VPN including configuring new VPNs for multiple sites. We are located in Melbourne.

We have had two companies who lie to their teeth regarding the skills yet turn out to be highly incompetent sending out guys who have been in Australia for less than a year with no clue whatsoever
regarding how to resolve an issue.

To give you an example of our last IT company whom I just gave the boot:

We have main head office where a server sits and all the data gets stored on the server.

Now we were opening a branch site which needs to send and receive and talk to the server at the main office.

So in preparation I call up the IT and ask them what do I need at the new site to get things going, telling them about the NBN and speed and a static Ip including the modem Optus is supplying.

They turn around and saying we have had a look at the model of the optus modem, this is all we need we can configure what we need and failed miserably and stuffed us around for 2 days.

I wouldnt go into much details except I ll tell you this. They were trying to configure a pptp vpn on the modem to configure a site to site vpn.

Long story short: I gave them the boot and did my research bought myself a Cyberoam CR25inG for the branch office same as the head office o make configuration easier.

Got the VPN working finally after much hassle but I come across multiple dropouts and disconnections for some reason and figuring the problem out is beyond my scope of knowledge.

So we really need a good IT company who knows what they are doing, are fairly quick at resolving issues mostly regarding VPN connectivity as our business is a radiology practice that cannot afford to go down.

Cheers

Computing

Comments

  • Clear on 09/05/2018 - 21:20

    a static Ip including the modem Optus is supplying.

    Abort abort abort. ISP provided modems almost never do VPNs properly (looking at you Telstra) and Optus modems are usually even worse.

    Normally I'd recommend a router like DrayTek as they're excellent at VPNs but it looks like you've picked up a Cyberoam UTM instead. I don't work with Cyberoam UTMs but I know with other brands that if the firewall isn't setup correctly it can drop connections from other networks frequently.

    • Aap Ke Papa on 09/05/2018 - 21:26

      I would have bought a Meraki or Draytek but because we originally had Cyberoam at head office I went with the same for ease.

      I have double and triple checked. policies match including phase 1/2 key life , DPD, firewall port rules, tried QOS, but no success.

      If I had an option to get rid of the optus router I would but because its Fibre to the Node, DSL cable coming out of the wall and cyberoam not taking direct DSL cable, I have to have a router in between cyberoam and wall.

      When there is a VPN dropout, the internet works fine.

    • Aap Ke Papa on 09/05/2018 - 21:44

      Do these handle heavy load? The VPN tunnel will be very heavy with continuous Data being downloaded/uploaded per second. Pretty much all traffic is through VPN. that is why I cannot afford for it to go down.
      Also I cannot make any changes to the main head office as It can never go down or out of service.

      • Xetrok on 09/05/2018 - 22:04

        They are pretty good, do your own research though.
        Depends on what else is happening on your network, internet access, number of clients/devices etc.

  • skrep on 09/05/2018 - 21:45

    Considered a business connection and an ISP managed router?

  • Gazza2016 on 09/05/2018 - 21:48

    What type of NBN is it? should we assume the modem is in bridge mode. is the Mtu standard on both ends? also look at setting up something like prtg for data on the connections

    • Aap Ke Papa on 09/05/2018 - 22:10

      FTTN- Copper to the Premises. Router is in gateway mode as there is no option for bridge mode on Optus router. So all the configurations are done on cyberoam UTM including firewall port forwarding.
      I am sorry but have no idea what MTU or prtg is?

  • Aap Ke Papa on 09/05/2018 - 22:15

    Also Guys, sorry for making the post confusing. I am after an IT Support company to use for future issues and continuous management.
    I am equally interested in knowing what VPN Routers to buy as I am considering buying backup devices and configure them incase anything goes wrong for both sites.

    • knk on 16/05/2018 - 16:59

      Hi mate, I run a small business doing exactly this.

      I'll PM me your details if you're still searching.

  • Gazza2016 on 10/05/2018 - 18:47

    Call Anittel 1300 10 11 22. i work for them in Perth but we are national

  • Hlevity on 14/05/2018 - 11:52

    If your interested in a Melbourne based IT company, Communicat cater to Small and Medium Businesses for all you IT needs ( They specialize in Support, Cloud and Financial systems). They are excellent in regards to sorting out issues with VPN.
    They have been around for over 30 years. Call them on 03 9320 0000 ( ask for Marko or Tony) tell them you got their number from Frank and they'll take care of you.

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