Samsung LC27H711 Monitor from JB Hi-Fi with Backlight Bleed - Return/ Repair?

LAvg joh on 08/05/2018 - 13:30
Last edited 08/05/2018 - 17:29 by 1 other user

O.P.
Hi All,

Question: What should i do given that the 3rd monitor I've received is faulty ?

Timeline
23rd March – Purchased Samsung LC27H711 monitor from JB Online
1st April – Returned Samsung monitor for clouding issues (hazy white lines that stay the same no matter what i do)
6th April – Received replacement Samsung monitor
15th April – Returned 2nd monitor for even worse clouding issues
23rd April – Purchase BenQ PD2710QC
27th April – BenQ arrived with noticeable backlight bleed on the top left corner
https://i.imgur.com/p61DKGe.jpg
https://i.imgur.com/zcVKBBb.jpg
https://i.imgur.com/hRNfvMh.jpg

i) Should i just accept that most modern monitors will have some sort of issue ?
ii) Replace the monitor again with JB Hi Fi and hope i get a replacement with no issues ?
iii) Send the monitor away for repair (Under Warranty) ?

Thanks

• 

  bobbified on 08/05/2018 - 13:41

  +1

  i) Should i just accept that most modern monitors will have some sort of issue ?

  Are you really asking this question? What sort of modern monitors have you seen with this issue? Of course you shouldn't just accept it!

  Why don't you take this faulty one back into a shop for an exchange? Whatever new monitor you end up getting, pull it right out of the box, test it then and there in the shop to make sure you're happy before taking it home!

  • 

    Avg joh on 08/05/2018 - 13:50

    i'd love to do that, but JB HI FI only sells this one through the online channel, no store has it in stock.

    • 

      Randxyz123 on 08/05/2018 - 14:01

      They should be able to get it in stock or just swap it for one of the same price

    • 

      bobbified on 08/05/2018 - 15:05

      Perhaps try calling head office to see if something can be organised with a store - this is going to be the third return and hopefully they can see that any reasonable person would be getting annoyed already.

• 

  Cheaplikethebird on 08/05/2018 - 14:02

  +1

  Most monitors will suffer from some backlight bleed however yours looks like a bit of an extreme case. I would try and swap it out with JB.

• 

  AdosHouse on 08/05/2018 - 14:43

  +1

  Holy backlight bleed Batman, that monitor is ballsed.

• 

  gnarkill on 08/05/2018 - 14:54

  Photos are always difficult to gauge the bleed. Most monitors these days will have some amount of backlight bleed (and even stuck/dead pixels are getting more common). I feel like manufacturers are getting more lax with quality control as consumers are becoming more concerned with price and spec sheets/reviews rather than visible issues. If you're not happy with it, return it. Yes, there is a chance the replacement will also have issues but it may also be an improvement. Eventually you reach a point where the returns process becomes more annoying to you than the backlight bleed and you give up.