Anyone having trouble logging into their vodafone accounts?! I can't seem to log on to mine WTF!!
Anyone having trouble logging into Vodafone accounts?
IgnitionS15 on 10/01/2011 - 21:33
Comments
i really dont trust that site.
Give my full details to some lawyers, that in probably 3-5 years time, i'll get a $5 cheque for all the drop outs. no thanks.
+1. Big payday for the lawyers, a fiver for you. Voting with your feet more effective.
i thought vodafail was like somehow lawsuiting vodafone, oh well i don't know i'm with optus
vodafail isnt the lawsuit site, they discuss it, but the lawsuit is being conducted by a legal company
what ozpete said. The form to submit your details to the lawyers is on that site.
They have changed the passwords of all accounts, I suppose after that breach.
No wonder I received a lots of junk e-mails in the past 2 days. Can we cancel our contract coz of this?
I doubt if that is your problem, there was a report on TV that spam had dropped off over christmas, but they expect it to increase again, looks like it's started.
Gagans - the change was not to individuals passwords but to staff and resellers, who can get details of individuals accounts
yea, you are right. I read it later too.
As a vodafone customer - yea I got convinced by someone posting here about the Motoring Association discount, I have experienced some troubles with my service.
There are pages and pages of raves about Vodafone and its service on whirlpool.
To summarise what worked for me.
Made a verbal complaint about almost no 3G access in my home even though VF maps indicate its in their coverage
VF employee took details, then told me to do things like reset phone etc. I followed these as instructed - painful as it was. I then called back - and waited like most do. I did use "lara" rather than key presses, as in my case she gives the option for VF to call back rather than hang on the line.
My case got escalated, then VF person took more details said 72 hrs they would get back to me. Of course they didn't - rang back got same person who talked to network guys who wanted the details - said they didn't have them, so gave again and they were to call back 72 hours again. I also tracked using speedtest on the iphone pings and speeds.
This time I just lodged a complaint with the TIO as well. 72 hours later no call from VF, so who here believed they would?
At the same time TIO got back with a case number and VF had 10 working days to respond to me.
4 days later VF calls. (The phone drops out with strange garbled voice sounds so she calls me back). Agrees network in my area is a problem, I didn't mention my thoughts, why didnt the network guys know that. She straight up says I have 2 options. 4 months free if I stay or I can keep my iphone4 for $700.
Now I know with the 4 months free my net cost on this plan is $750 after the discounts applied (NRMA 3 & Now 4 months) so for a $50 difference, I get the phone and the remaining 21 months access. I can push for more, but the offer is fine for me and seems better than many offered to others on whirlpool
The point of the above, is that I believe if you have an issue and follow the steps they will be more inclined to give fairer offer, skipping steps may just give them the impression you want to take advantage of the issues they currently have. In fairness to them they do need to go through the processes
Hope that helps someone here
agreed. as with any provider, isp or mobile, as long as you follow their procedures to troubleshoot, and they still can't fix it, it is proof that they cant hold their end of the contract, and have no other option than offer you an alternative solution. escalating to TIO does make things flow faster though… unfortunate it may sounds but it seems like in australia, for any provider (be it internet or energy) to 'wake up' and solve your problem. :(
I actually think the website has improved. It's much easier to login for me now.
I keep getting:
Please fix the following errors:
** Sorry we are experiencing technical difficulties. Please try again later or call Customer Services on 1 300 30 10 30 for assistance.Take a look at this article:
http://www.smh.com.au/business/vodafone-sacks-staff-over-dat…
Yeap I had that problem with the prepaid mobile broadband I got at Coles thanks to OzBargain…
Funny thing is that I couldn't check the balance and next thing you know it was all out lol.
Even funnier is that they gave my info out to heaps of crims thanks to their security breach and disregard for privacy, and yet I can't even look at my own info!
Anyways, vodafone was more trouble than it's worth, especially after their privacy glitch.
I ditched Voda already and I'm trying virgin now.