Need Information - Who Has Recently Booked A Malindo Return Flight?

Lcheapchip on 27/04/2018 - 09:49

Question for anyone that has recently purchased a return flight direct from Malindo. Did Malindo give you 1 or 2 reference numbers?

Background if you want to read on

  • Bought a return flight (Perth > Kuala Lumpur > Langkawi > Kuala Lumpur > Perth) from Malindo through Expedia
  • Malindo/Expedia gave me 2 Malindo reference (1 for the outgoing flight, another for the incoming flight)
  • Malindo made a change to the outgoing flight which meant I would have to do a 12-hour transit in KL, instead of the original 2 hours
  • Malindo refunded cost of outgoing flight
  • Malindo refused refund on the incoming flight as it has minimal changes (less than 2 hours)
  • Called Malindo to argue that it was booked as a return flight, and should have been refunded the entire journey. Asked to speak to a "manager" who pretty much kept repeating NO as I tried to speak.
  • Malindo says to speak to Expedia. Expedia says to speak to Malindo.
  • I'm thinking if it's Expedia's booking system that gave me 2 Malindo references in error, Expedia should refund me instead.
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Comments

  • PissLUR on 27/04/2018 - 11:49

    one reference number for return flight.

  • MeesusEff on 27/04/2018 - 12:00

    I made a return Perth -> KL , KL-> Perth last August by Expedia.

    only received one email from Malindo, one reference number that had both trips listed.

    did you book it as Langkawi-> perth or Langkawi->KL-> Perth ?

    • cheapchip on 27/04/2018 - 12:42

      Definitely booked it as a return (i.e. set Perth as origin, Langkawi as destination).

      I received one itinerary reference from Expedia, which had 2 Malindo flight references.

      • MeesusEff on 27/04/2018 - 13:17

        Hmm, I'm not sure as I didnt have any stopovers , but can confirm that my return trip I only had one booking reference from Malindo + expedia. Possibility that Expedia split your trip up instead.

        • cheapchip on 27/04/2018 - 13:30

          Yup I think it's either a fault in Expedia's system or a human error if an Expedia employee has to manually book the tickets.

          Thanks for your input. I'll chase up Expedia for a refund and let you know how I go.

        • PissLUR on 27/04/2018 - 13:50

          @cheapchip:

          are you cancelling the trip?

        • cheapchip on 27/04/2018 - 15:50

          @PissLUR: Nah… already booked a return flight through Malaysia Airlines.

  • Thrawn on 27/04/2018 - 15:24

    you can often buy a new KUL-Langkawi flight separately for $30.. maybe thats a better option than rebooking the whole trip.

    Just ask Malindo to drop the existing KUL-Langkawi segment and maybe do a partial refund

    • cheapchip on 27/04/2018 - 15:48

      Sorry my original post should have said "Malindo refunded cost of Perth > KL > Langkawi flight".

      I already booked a return flight through Malaysia Airlines which somewhat matches the original Malindo schedule and roughly the same price, so I'm really just after a refund for the Langkawi > KL > Perth flight.

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