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Telecube NBN - 100/40 1000GB $75/Mth - $10 Credit Back for New Customers

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Telecube NBN - 100/40 1000GB $75/Mth - $10 Credit Back for New Customers
Go to Deal
Store Reptelecube on 24/04/2018 - 15:29 telecube.com.au (705 clicks)

We're offering a $10 credit back incentive to new customers. The plan pricing is available to existing customers too except they won't receive the $10 credit back.

Please click through the offer link below or click the [Go To Deal] button on the right to go to the offer page, you need to click through one of the offers on that page to get the special pricing.

Ozbargain Offer - Click Here

All plans include:

  • Unmetered uploads
  • Unlimited offpeak downloads
  • VoIP number and inbound calls to a voip device at no cost

Note: If you are on HFC please contact support before placing an order, in most cases we are unable to fast churn HFC services and downtime can be 1 - 2 weeks.

Refunds:

  • If your service can't be delivered or if you change your mind and we haven't yet processed your order we will refund your full payment.
  • Once we have processed your order and placed it with our upstream carrier if you cancel you will pay the full month plan price and we will refund the balance.
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closed Comments

        • nugzta on 27/04/2018 - 11:42

          @telecube: I just PM'ed you, I found out what's wrong.

      • nugzta on 27/04/2018 - 11:21

        Tried again today, no luck so far.

  • TsunamiJ on 26/04/2018 - 14:57

    Hi all

    Thinking of porting over from TPG FTTN (WA), can anyone advise if the TPG Huawei HG658 or HG659 modem can be used? Thanks

  • sirs2k on 27/04/2018 - 09:41

    This is ridiculous. How can you advertise new offers to get more customers when you don't have the man power to service your existing customers?
    I tried Sales, Accounts and Technical support and they all went straight to voicemail!

    If I had to leave a voice message about a connection loss I'm experiencing I'd go mad!

    • Store Reptelecube @ Telecube on 27/04/2018 - 09:57

      Please email support@ if you have questions or need assistance or faults@ if your internet is down or want to report a fault.

      • sirs2k on 27/04/2018 - 10:01

        You have many unhappy customers regarding your support, one person waiting 5 days for your email "response" that still hadn't come at the time of review which was only 2 days ago
        https://www.productreview.com.au/p/telecube.html

        I don't understand how a business model like yours works, your cramming more customers in, yet not improving on your customer service. The monthly fees aren't just for your infrastructure but also for your customer "service" which is virtually non existent here

        Thanks but definitely a pass from me

        • Store Reptelecube @ Telecube on 27/04/2018 - 10:04

          For faults we have a dedicated email address that gets priority in the tickets queue. If you are calling in asking questions in order to decide whether you want to join or not you aren't a priority if we are busy.

          The priority is existing services with issues, these are handled first.

        • sirs2k on 27/04/2018 - 10:08

          @telecube:

          Even though buzz were pretty crap, at least I spoke to real people straight away with very short wait times and effective technical support

          Raising issue tickets is a nightmare and could drag on and on as opposed to a simple phone conversation

          Edit: Since you changed your comment.
          For reference in case you decide to edit again: "For faults we have a dedicated email address that gets priority in the tickets queue. If you are calling in asking questions in order to decide whether you want to join or not you aren't a priority if we are busy.

          The priority is existing services with issues, these are handled first."

          Haha right, so because I'm not a customer I'm not a priority? First of all that's still a very wrong and silly attitude to have towards your potential would be customers.

          Secondly, how would your phone service know I'm not a customer when I pressed option 3 for "technical support"
          If you really had a "dedicated" email server for issues, why doesn't your answering machine mention the address? How could the customers having faults send emails if they don't know the address?
          Mate, you're full of it and you've lost this argument.

          I don't see your business lasting very long on your way of thinking, I'm hoping you're not a main decision maker here

        • Store Reptelecube @ Telecube on 27/04/2018 - 10:43

          @sirs2k:

          Looking after our existing customers with issues is more important than answering the questions of potential new customers, it's quite simple.

        • Store Reptelecube @ Telecube on 27/04/2018 - 10:58

          @sirs2k:

          If you really had a "dedicated" email server for issues, why doesn't your answering machine mention the address? How could the customers having faults send emails if they don't know the address?

          It's being added to the IVR now, thanks for pointing that out, much appreciated.

  • pbvillaflores on 27/04/2018 - 13:01

    signed up at 9am today, and been pinging support to ask if possible to get provisioned today on FTTP. Gotten no response so far.

    • Store Reptelecube @ Telecube on 27/04/2018 - 13:26

      all orders from today are already processed .. you should have received an email

      message me your details if you haven't

      • pbvillaflores on 27/04/2018 - 14:48

        I haven't. Sent you message. Can it be done today?

        • Store Reptelecube @ Telecube on 27/04/2018 - 15:51

          you received an email from us at 10:14am that we had processed your order, that was an hour after you added the service

  • lostn on 27/04/2018 - 21:14

    Going through setup, it makes no mention of the $10 credit.

    When is it going to say this?

    • Store Reptelecube @ Telecube on 27/04/2018 - 21:18

      it will say it in the plan details on the website when you first click through to the offer .. then as long as you click through that offer page and add the service you will see the credit in the accounting section in the portal

      • lostn on 27/04/2018 - 21:21

        The plan details made no mention of it. I clicked through the link you provided.

        Your signup process I must say is terrible.

        I got to the stage where to continue it says you have to make a $75 payment. I did that. And it doesn't continue. It records that I paid.

        But doesn't go to the next step. It doesn't say, congratulations, your order has been placed and is awaiting processing or anything like that. I'm not even sure what I'm supposed to do now. No email confirmation either. I don't know if my order went through.

        It never asked me about my VoIP number and whether I want to port it over.

        EDIT: I've found it. And submitted. But it has not asked me whether I want to port my number or not. I know you charge for that. Also no mention of the $10 credit. Can you show me a screenshot of where the $10 credit is mentioned in the link you provided?

        EDIT2: Found it. It's under Plan Information if you hover over it. Do help me with VoIP number porting though. Is that in the next phase after it's processed? It never asked me about it. Did I mess up and not choose the right plan?

      • lostn on 28/04/2018 - 16:59

        Rep has gone silent. :(

        I don't trust this will go smoothly. I never had the option to port my VoIP number. I get a feeling I won't have VOIP with TC.

        Is there any way I can reverse this and get my money back? If I'm going to be without my number, I want out.

        • Store Reptelecube @ Telecube on 28/04/2018 - 17:10

          message me your details and i can cancel it for you and refund

        • lostn on 28/04/2018 - 17:18

          @telecube: Can you answer the question about when in the process does the VoIP number porting take place?

          Is it handled after you manually process the order, or during online sign up? I know that you charge $33 to port a number. But I was never given the option.

          Do you process orders on a weekend?

        • Store Reptelecube @ Telecube on 28/04/2018 - 17:26

          @lostn: if you want a voip number ported you have to add it in the portal, the porting fee is added manually and will be charged at $16.50 if you have an nbn service on your account.

          we don't process orders on weekends

          please message me your details

        • lostn on 28/04/2018 - 18:09

          @telecube:

          Where in the portal does that appear?

          I don't find your sign up process as straight forward as other service providers.

  • Gracey on 27/04/2018 - 23:20

    Just in the process of signing up my third family member to Telecube. Is there somewhere along the process I can request to have the connection starting on a date next month?

    • Store Reptelecube @ Telecube on 28/04/2018 - 17:09

      This offer has expired .. you can still signup under the whirlpool offer though which is much the same except for the $10 credit back

      https://forums.whirlpool.net.au/forum-replies.cfm?t=2714882

      When adding the service you can leave instructions in the notes about the date you want the service activated.

  • CheapCoffee on 01/06/2018 - 20:30

    Leaving a comment so I can leave a negative vote for their bait and switch strategy.

    • wfdTamar on 02/06/2018 - 07:46

      Could not agree more. They’ve been aggressively baiting with deals that have a setup fee, then the switch (25% price rise). The setup fee makes previous months expensive if you want to leave.

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