Do You Want Your Receipt?

Laziofogna on 20/04/2018 - 21:21
Last edited 21/04/2018 - 09:55 by 1 other user

In the last months all the supermarkets of SA started to ask “do you want your receipt” after payment.

I find it quite annoying and I don’t know if their purpose is saving print paper or avoid the customer noticing price mistakes (and have the item for free since the ‘scanning code practice’). Shops they must give a receipt after a sale so why they decided to put the customer in a possibly weak position like having trouble for returning an item or even missing out on warranties in case of electrical purchases?

Is it happening Australia wide? And why do you think they’re doing it?

Food & Grocery

Comments

  • [Deactivated] on 20/04/2018 - 21:38
    +8

    I want a receipt. But I don’t necessarily want a paper one.

    I wish that when I shop at Coles and scan my flybuys card, Coles would automatically email me a copy of the receipt. Saves on paper plus I have a receipt in case I need to return/refund.

    • poboy on 20/04/2018 - 22:11
      +1

      I believe the supermarkets will always give you a receipt of you spend over $30. If the total is lower, they'll ask.

    • coco1458 on 20/04/2018 - 22:46

      Automatically emailing receipts or even just keeping it on their website database for you to access through your account would be good.
      They already know what you're buying through targeted specials so I don't see why it would be too difficult

  • RyanMK on 20/04/2018 - 21:45
    +1

    It's probably different for everyone. I don't know what's required by law, but I certainly don't want/need a receipt for every transaction I made at a store.

  • Godric on 20/04/2018 - 22:00

    only on larger priced purchases

  • sahh on 20/04/2018 - 22:06
    +2

    Australia needs to get with the times. Most major retailers in the US will just automatically email you a copy of the receipt

    • Settero on 20/04/2018 - 22:24

      win for them , they have another email address and shopping habits to sell.

      • retiredfeline on 20/04/2018 - 23:35
        +1

        Meh, Coolies already have it if you scanned your rewards card and they are already analysing your shopping habits.

    • D C on 20/04/2018 - 22:59
      +2

      At least I don't have to get my cheque check book out to pay.

  • zonra on 20/04/2018 - 22:31
    +7

    So?
    Just say yes if you want your reciepts.
    Believe it or not people also get annoyed when given reciept for the purchase of a banana.
    It’s hard to please everyone hence the system of asking for preferences before providing something.
    Or do you assume staff can read minds?

    On that note try not to get annoyed at staff for upselling you that piece of chewing gum, if you don’t want it just say no, they really couldn’t care less and prefer not to ask. Company policy dictates (and monitors) that they do it, don’t take it personal.
    They don’t rock up to work every morning thinking up new things to annoy you.

  • JSQUARED on 20/04/2018 - 22:52

    Here's a similar complaint I saw on Twitter a few days ago plus a response from Woolies:
    https://twitter.com/seanojmac/status/985825960615292928

  • ascorbic on 20/04/2018 - 23:08
    +1

    Shops they must give a receipt after a sale

    For purchases under $75, only if you ask. According to the ACCC:

    Businesses must always give you a receipt (or similar proof of purchase) for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking.

    The receipt must include the:

    • supplier’s name and ABN or ACN
    • date of supply
    • product or service, and
    • price.
  • Sage on 20/04/2018 - 23:14

    In my experience it's normal for them to ask. Most people don't need the receipt so like others here have said it saves everyone the hassle.
    Whenever I make a purchase I just tell them whether I would like a receipt or not after they've told me the price and I'm making the payment.

  • GordonR on 20/04/2018 - 23:16

    I say yes, I want the receipt, as every now and again I have to return something.

    It helps that behind the checkout there is a big sign saying “returns accepted only with receipt”.

    I wouldn’t mind an anonymous electronic receipt though.

  • mskeggs on 20/04/2018 - 23:26
    +7

    My kids hate my dad joke that I say every time on the self checkouts “do you want a receipt?” “I’ll take whatever is free”

    Don’t be like me.

  • airal3rt on 21/04/2018 - 00:00
    +1

    Receipts are dripping with toxic BPA, I sure as heck wouldn't touch one from a supermarket. $2000 TV or $500 graphics card? Sure, I'll grab the receipt. But a $20 or $50 grocery bill, hell no.

    I get asked if I want a receipt when I buy a 35cent banana, it should become store policy for Coles and Safeway/Woolies to only ask if you want a receipt if the total is in excess of $50, otherwise the onus is on the customer to request their BPA laced dead tree receipt.

  • [Deactivated] on 21/04/2018 - 00:39
    +1

    jb are really good with online receipts, they ask for your number and text you a link to it.

    • loulou1 on 21/04/2018 - 07:19

      Good guys recently sent me an emailed receipt when I purchased something. I was rather impressed with that as well.

  • peterpeterpumpkin on 21/04/2018 - 07:36

    When you look shady, have a habit of checking out stuff around you and have a propensity for buying single items at a time, you get used to security checking you out more closely as you leave the supermarket. Walking away with a piece of paper in your hand makes you look slightly more innocent - even though the single banana you purchased was to complement the protein powder you stuffed in your jacket.

    But yeah, it's ridiculous that supermarkets with privacy-invading point systems are not offering digital receipts.

  • DarkOz on 21/04/2018 - 07:53

    This is just to save some money on the thermal printing paper which are not cheap. Unfortunately they need to ask the customers if they want the receipt or not. Failing to issue a receipt will cost them much more than the thermal printer paper they had saved on.

    I always ask for a receipt only to throw it away after I walk out of the shop. I don't want to be wrongly accused of stealing.

  • Baysew on 21/04/2018 - 09:57
    +3

    If you want a receipt - Answer "Yes Please"
    If you don't want a receipt - Answer "No Thank You"

    Don't get annoyed.

    • Laziofogna on 21/04/2018 - 13:19
      -1

      I know you’re right, but it’s like a mantra they never forget to ask and everyday two or three times at day sometime it gets tiring

      • Baysew on 21/04/2018 - 13:22
        +4

        Think of how tiring it must be to have to ask each customer!

  • BertieBrown on 21/04/2018 - 15:10

    Like Okonom I'd be 100% all for a digital receipt. Officeworks offer this, but one must provide an email address at POS which obviously isn't practicable in a supermarket checkout line setting. I'm subscribed with FlyBuys with an email address anyway so I don't see why this would be drastically hard to implement (I'm sure it would cost some money and might be headachy but the reduction in paper for receipts would be good).

    Generally when I shop I do prefer to get a receipt only just to double check what everything ran up as; it's very infrequent but very occasionally there's been something which didn't scan up at the price I thought it was at the shelf, so the receipt helps for that.

    To be honest the amount of paper that is used when a digital option is probably available is pretty terrible IMO, I think a lot of it comes down to people not necessarily having an email address or being techno phobic so retailers don't want to push it in case they get a back lash.

    If Coles start offering digital receipts, sign me up.

  • try2bhelpful on 21/04/2018 - 16:01

    Some people like the receipts some people don't. It is like the "do you really want to close this program" messages you get with your PC. Some people don't want to clutter up their wallets with extraneous receipts and some people like to check. I always get a receipt if it is something that needs a warranty but something small from the supermarket I don't bother. I tend to ask for receipts for the touch and go machines, particularly if the person operating it hasn't given you a good look at the total. There isn't a lot of stuff I tend to return to my local Coles. Some people aren't going to be happy if receipts are sent to their email address - but I could see this being a good use for things like Apple pay where receipts could be stored on your device and checked against your credit card bill.

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