Car Maintenance KMs Vs Time Question

Colombian on 19/04/2018 - 19:56
Last edited 19/04/2018 - 23:07 by 1 other user

Hi guys just took the car to the dealership for maintenance. The car was bought brand new on November 2017 and I sent it for the 10.000 kms. maintenance last Saturday.

The dealership put a sticker on my car for the next maintenance at 20.000 Kms or in Nov 2018. Car manual says 12 months or 10.000 kms, whatever comes first.

I thought the next maintenance would be at 20.000 Kms or in April 2019. Am I wrong in my assumption?

Edit: To make it easier to understand, my question is: Do i need to service the car 12 months intervals from the date of purchase or 12 months from the last maintenance in order to keep the warranty? This in case that the 12 months comes first.

Automotive

Comments

  • SmiTTy on 19/04/2018 - 20:06

    Suggest u check the service handbook that came with the car. Could be an error they made….. Or not

    Edit… Its usually 10k or 6 months so it sounds right. Next service at 20000km or in oct/nov

    • [Deactivated] on 19/04/2018 - 22:19
      +4

      Next service will be April 2019 or 20,000kms whichever comes first.

      Regular service items will always count from the last service not the original purchase date. Certain other non regular service items may carry their own dates/km requirements to be followed from purchase date/ total km covered/time-km since last change e.g. brake fluid, timing belt, none of these will be due yet & would usually be changed at the closest scheduled service date to their required replacement period.

      Dealer is just trying to get you onto a 6 month servicing schedule that is not required for the vehicle in order to pad their own profitability.
      I find it useful to keep my own log of when servicing will be due and when irregular items were last changed & when they will be due (from the manual). I then price check and book exactly what needs to be done and do not wait for the service agent to tell me or guess at what needs to be done. I then relax knowing the only thing the service agent should be bringing to my attention is some unusual wear & tear or damage or if they are trying to get me to replace items well ahead of their scheduled date I can dismiss their concerns.

    • ESEMCE on 20/04/2018 - 09:20

      The time and distance recommendations vary with model type and model year even within the same manufacturer.

      • SmiTTy on 20/04/2018 - 10:07

        agree - i didnt realise the mazda3 had those service intervals.
        In my (limited) experience, the cars i've had (older ones) were usually 6 months or 10k (including an older mazda3)

        I think thats based on the assumption that the average KM's is about 20k per year
        (which is quite high imo)

  • oscargamer on 19/04/2018 - 20:09
    +4

    Is your car a DeLorean?

    You said "The car was bought brand new on November 2018"…..hhhmmmmmm

    Also, HOW ABOUT YOU TELL US WHAT THE CAR IS………………

    • [Deactivated] on 19/04/2018 - 20:17

      He/she has learnt to not do that.

      AMG kiddddddd!

    • Colombian on 19/04/2018 - 20:23

      Thanks, edited.

  • Colombian on 19/04/2018 - 20:22

    Car is a Mazda 2, so 12 months or 10.000 KMs. Question is: 12 months counting the date of when car was bought or 12 months from car last maintenance?

    • [Deactivated] on 19/04/2018 - 23:13
      +2

      12 months from last maintenance

  • Randxyz123 on 19/04/2018 - 20:29

    Err OP you might want to reread your post…:P

    Your 12 month service is from when the car was bought. This was your 6 monthly service.

    • Colombian on 19/04/2018 - 20:32

      Nope, you need to read again. This was my 10.000 kms. service.

  • amkssg on 19/04/2018 - 20:32

    Was this a free servicing?

  • [Deactivated] on 19/04/2018 - 20:37
    -1

    Better to not service it anytime.

  • dasher86 on 19/04/2018 - 20:49
    +1

    I suggest you get it serviced based on the manual which usually is 6months or 10,000km whichever is first, until the warranty expires.

  • ronnknee on 19/04/2018 - 21:38
    +1

    What did the owner's manual say when you went to read it?

  • Daabido on 19/04/2018 - 21:41
    +3

    12 months from the last maintenance, or 10,000 km from the last maintenance, whichever comes first. They are trying to lock you Into their preferred 6 month cycle; twice the profit plus more since they will suggest injector clean and magic beans 'if you want to keep it running in tip top condition". Maybe they will rotate your lightbulbs for you too. When they offer you additional services, ask them whether it is part of the required service. If it is not, decline. If you still aren't reassured, pose the question directly to the manufacturer and they will tell you.

  • Daabido on 19/04/2018 - 21:50

    https://www.mazda.com.au/owners/servicing/owners-service-cal…

    BASE SCHEDULED MAINTENANCE
    Base scheduled maintenance is due every 10,000 km, but no longer than 12 months, whichever comes first.
    https://www.mazda.com.au/owners/servicing/mazda-genuine-serv…

  • atris17 on 19/04/2018 - 21:55
    +1

    Dont follow the Mechanic, follow what recommended on the logbook to keep the warranty

  • spackbace on 20/04/2018 - 02:09

    God I hate Mazda's servicing program lol it's just so they can advertise 12 monthly servicing, when not many people do 10k/yr

  • Densor on 20/04/2018 - 10:02

    You forgot to mention changing the Blinker Fluid ! Critical to smooth operation of the vehicle and occupants safety.

  • doctordv8 on 21/04/2018 - 08:08

    Simple fist call…the Service dept. What did they say/explain to your specific query? Hopefully it is a simple typo mistake, easy to do. Good on you for spotting it.

    Apart from that, follow the book, not a possible typo, or a reason for any supplier to weasel out of a warranty claim because you did not follow the book and the rules you accepted when you bought the car.

    You are ultimately responsible. Call them today. Then it is simple, follow the book, and the do math from the date of manufacture, as your car starts to deteriorate from day one, not the day it is yours.

    After many years in the Automotive service trade, I can attest there are many many customers that never got to 3000miles/3mths the 5000 miles when I started helping in dad's workshop, and currently 10000k or more before the time factor was up. It is not as rare as you think, with many households have 2 cars, sharing the k's out, and many company cars, throw in home base work/business and the oldies are taking over in numbers.

    All these are legit factors in the low k's per year and the servicing schedule debate. Every manufacturer is pushing the schedules longer and longer, in many areas, not just cars, (and not just Mazda).
    Simple economics and better quality components.

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