Hi all,
I bought an expensive item from an eBay seller. Shipping date was set to month and half away. The seller seemed to delay any indication of shipping, after multiple messages over a period of a month, they finally discover the item is out of stock. I requested a full refund, but they have yet to comply.
I understand chargeback would get the money back, but I am concerned it may affect my PayPal account in a negative manner.
For now, I think it's best not to put too much detail, as the process is still ongoing.
Any eBay customers/vendors have any advice on the best way to approach this?
Thank you in advance for any suggestions, they are highly appreciated!
Will try to update/reply when I can.
Update 1:
Per scrimshaw, it seems like a PayPal dispute might be my best solution at the moment.
Per Hybroid and tuzii, disputing by eBay using the Buyer Guarantee may also be a solution.
Question now is: Should I wait to try the eBay Guarantee first or just send a dispute with PayPal now? Would going for one method invalidate the other, if the prior fails?
Solved: Reminding the seller each day was the solution.
Have you put a dispute through yet?