[VIC] Yarra Tram Compensation for Not Meeting Targets in March 2018 - Daily Fare for Eligible Passengers

ectogammat on 16/04/2018 - 21:43
Last edited 17/04/2018 - 08:34 by 1 other user

Similar to last time, don't know if this qualifies as a deal, hence posting here in the forums.

Under our agreement with Public Transport Victoria (PTV), if our monthly network performance falls below set thresholds for service reliability (98 per cent) or punctuality (79 per cent), Yarra Trams will provide compensation to eligible passengers.

Yarra Trams delivered 98.8 per cent of services in March with 78.7 per cent of services arriving on time. The result for punctuality means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation.

Who is eligible?

Eligible passengers are those who hold a myki pass valid for 28 days or more, and who have touched on on a tram, at least 10 days of the month.

If you are eligible, you will receive a credit on your myki equivalent to 1 Daily fare.

Process to claim the compensations is easy:

1. Go here: http://www.yarratrams.com.au/contact-us/getting-in-touch/mon…

2. Fill in details: name, email/postal address, myki card number.

3. Sit back and wait for confirmation that you'll receive the compensation. I've received the email which states that I'll be credited with myki money equivalent to one daily full fare, which I believe is $8.60.

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  bottletop on 16/04/2018 - 21:47

  Anyone know if a scheme like this exists for SydneyTrains?

  • 

    kerfuffle on 16/04/2018 - 21:58

    No such thing.

    • 

      bottletop on 16/04/2018 - 22:08

      +6

      Not surprised. They know they'd have to pay up each month.

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  reflexline on 16/04/2018 - 23:38

  +1

  Thanks for the heads up!

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  jjjaar on 17/04/2018 - 07:13

  +1

  Ohhh not sure if I hit 10 but I'll check, thanks!

  • 

    jjjaar on 19/04/2018 - 08:03

    Bugger, only 5. Likely my own fault for never touching on with an active pass. Will definitely be touching on more often.

    • 

      ectogammat on 20/04/2018 - 20:58

      Yep, since I learned about the requirements for compensation I try to touch on at least thrice a week

      • 

        jjjaar on 21/04/2018 - 16:35

        No harm in just touching on a passing tram but no intent on using it 😂