Woolworths Group Declines All My Credit Card Online Purchases

Lxlamik on 11/04/2018 - 09:37
Last edited 11/04/2018 - 10:00 by 1 other user

Hi guys,

I need advise if someone familiar with my problem.

All Woolworth group online sites decline all my credit card purchases. It is Woolworth , Dan Murphy etc. I can't get Wish Card via cashrewards. Issue last for more than year and I raised several call with Woolworth. I have changed 3 cards. All cards issues by NAB and they are both Visa and AMEX.

However, all my CC works if I make purchase via POS terminal at shops. Only online transactions declined.

NAB clearly confirmed that they are not blocking any transaction and decline came from Woolworths. However, Woolworths also did not confirm issue at their end and 2 support calls with them has been resolved without any comments.

So it is kind if ping pong game now while bank blame Woolworths and Woolworths blames NAB and I do not know how to resolve it.

Any valuable advice?

Financial

Related Stores

Woolworths
Woolworths

Comments

  • [Deactivated] on 11/04/2018 - 09:44
    -7

    Any valuable advise?

    Not from me

    • [Deactivated] on 11/04/2018 - 10:42
      +5

      Valuable comment, as usual.

      • [Deactivated] on 11/04/2018 - 10:48
        -3

        Thanks

  • holdenmg on 11/04/2018 - 09:53
    +5

    Shop at Coles and move on…

    • xlamik on 11/04/2018 - 10:37

      good advise but do not have access to discounted Coles cards to reload Opal cards :)

  • JimmyF on 11/04/2018 - 09:55
    +3

    All Woolworth group online sites decline all my credit card purchases

    What about you been buying that caused them to block you? :)

    • xlamik on 11/04/2018 - 10:37

      Nothing. Tried several times to get wish card only. And maybe liqueur . Never succeeded.

  • Randxyz123 on 11/04/2018 - 10:04

    Have you tried to pull a dodgy with their online store with cash rewards or wish vouchers or something?

    Maybe make a new account and get your points transferred ?

    • xlamik on 11/04/2018 - 10:39

      Might try. Just been holding account for ten year or so and want to sort it out first.

  • thatonethere on 11/04/2018 - 10:07

    Must be your online profile they have decided not to do business with anymore. Maybe hit them up on Facebook where it is a bit more public.

  • iseenya on 11/04/2018 - 10:14

    Do your online credit card transactions with non-Woolworths group businesses go through OK?

    • xlamik on 11/04/2018 - 10:38

      Yes of course. Doing mostly online purchases. Have issue with Woolworth.

  • Samsungnote10 on 11/04/2018 - 10:40
    +2

    Last weekend. I had my wish gift card account blocked. None of my regular credit cards worked.
    I've been buying using the same account. Credit card and amounts for a 12months.

    They didn't say why. But a call to woolworths money 1300 10 1234 if I recall the number sorted it out quick

    • MathNerd on 11/04/2018 - 11:55

      Did they give a reason while you were talking to them on the phone? Or was it more generic?

      • Samsungnote10 on 11/04/2018 - 13:12

        not really, just some security check,

        btu I have heard other people getting random security checks,

        a few months ago I had about 5 orders take 3 days, when they normally take a few hours, and it was a random seccurity check

        I quick call and they said orders will be relaesed in an hour, and it came in an hour

        however yours might be totally different since its across the all the woolworths stores,

        maybe mine were blocked back then, but I didnt try

        • xlamik on 11/04/2018 - 13:57

          that is strange. I have been twice on call with them but no resolution occurred. They just blame my bank.. It was long ago so might need try again

  • apple2016 on 11/04/2018 - 10:44
    +4

    Looks like Woolworths has some sort of credit card fraud check tool that's blocking your cards.
    Is all your transaction from your home or work? try from a different place like library and different device.

    Why would you continue to favor a organization who does not seem to be interested in your business?

    • singingwolf on 11/04/2018 - 21:49

      Once you have one issue with them, they will block you. They will never tell you it's a fraud issue.

      Recommended: 1) Create a new WOW account with new name and email address (change the email address with cash rewards to match)
      2) Get your CC company to replace your credit card with a new card number
      3) when you buy online with new account, for CC section, use your real name on card for card name and new CC details.

      This will fix it.

      Cheers

  • franky82 on 11/04/2018 - 10:53

    I don't know if this helps, but I had a similar problem yesterday. It seems that Everyday gift cards had an old expiry date on my card, and when I checked out my gift card purchase with a card with a new expiry date it seemed to cause the system to automatically reject my card. I ended up using another card, even though I spoke to someone at Woolies who stated they had removed my old card details from my account.

    I have to admit I'm still not 100% sure what this issue was (it was a little difficult to communicate with them).

  • John Kimble on 11/04/2018 - 11:19

    What decline code did NAB say Woolworths are coming back with? Get this data and present this back to Woolworths.

    • xlamik on 11/04/2018 - 13:58

      thanks. I will take note for that

  • [Deactivated] on 11/04/2018 - 11:19
    +2

    do you use a vpn?

    • xlamik on 11/04/2018 - 13:58

      no all my ip are white and generally home or work

  • [Deactivated] on 11/04/2018 - 12:57
    +2

    I have a similar issue with Woolworths at the moment via the Entertainment Book link and the everyday gift card site. I will let you know more when I can.

    • greedy24 on 14/04/2018 - 23:02

      I’ve had the same problem with Entertainment Book in the past and couldn’t buy cards

      • [Deactivated] on 14/04/2018 - 23:31

        That's very interesting. I tried a second time with the same card and had different problems. I've been in contact with their support staff and I think we've got things sorted out.

        I don't normally use Entertainment Book for my discounted Wish cards so I'm not going to try the system again. The support staff couldn't explain why there had been a problem.

  • isthisforreal on 11/04/2018 - 16:34

    1300 10 1234 - Give Woolworths Credit a call and ask them why ?

    • John Kimble on 11/04/2018 - 16:51
      +1

      Why? His cards are issue by NAB?

  • AssociatedMashkez @ Woolworths on 11/04/2018 - 20:17

    Hi xlamik, if you could provide me with your Woolworths customer id, I follow up with our customer service team and try to find an answer for you.
    I had an issue with my card last week and saw an error, but could easily pay after the second attempt. I was told after that there was a bank outage on that day.

    • xlamik on 12/04/2018 - 11:26

      Thanks Mashkez,

      I tried again today and eventually it has been processed. Not sure what happened but seems issue resolved after several year. Might be related to support call I raised with them couple of days ago, despite I did not get feedback answer from them

  • Peck on 12/04/2018 - 08:56

    There are 3rd party OzB sellers of Woolies E-gift vouchers 7.5% off. Have been buying from one for years. PM me if you want.

    • xlamik on 12/04/2018 - 10:15

      Hi,

      I believe such treads now banned from classifieds..

      • Peck on 12/04/2018 - 10:22

        Correct, unless they are one-off sales.

  • [Deactivated] on 12/04/2018 - 10:07

    This sounds like a responsible retailer making security checks on accounts to make sure they are legitimate.
    It's a shame that JB HiFi doesn't do more of this.
    {reference to another recent post}

  • RonaldR on 12/04/2018 - 14:34
    -4

    if you are an online shopper make sure you have PayPal as most sellers now you can pay with PayPal that way you are not giving out your credit card details

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