PSA: Don't Use Sendle for Amazon Returns

rambutann on 09/04/2018 - 22:20
Last edited 10/04/2018 - 01:58 by 1 other user

I had to return a pair of the Anker Soundbuds to Amazon Australia after they begun to play up after 2 days use (I think a wire was loose. They kept turning off and/or disconnecting from Bluetooth).

Any who, I was at work which isn't near an Auspost, so I decided to just send the goods back via Sendle (Amazon does not provide free return postage but they do re-emburse it).

Turns out that this is a bad idea as our friends at Couriers Please won't simply drop off your parcel.

Tracking history as below:

IN TRANSIT
Message from courier "Transfer to 9678
SE CAGE 1C"

09 Apr 12:06pm
IN TRANSIT
Message from courier "Transfer to 6509 >REFUSED
Note: excessive waiting periods"

09 Apr 11:54am
IN TRANSIT
Parcel arrived at depot

09 Apr 11:03am
IN TRANSIT
Parcel at depot and ready for delivery >in the next available cycle

09 Apr 10:46am
IN TRANSIT
Message from courier "Transfer to 0000
Note: ACCESSIVE DELIVERY TIMES"

09 Apr 10:44am
IN TRANSIT
Parcel onboard courier vehicle for >delivery

09 Apr 7:20am

Fingers crossed that they wait for more than 3 seconds to deliver the package tomorrow… But I just thought I'd let y'all know.

Related Stores

Sendle

• 

  [Deactivated] on 09/04/2018 - 22:27

  +3

  I was at work which isn't near an Auspost,

  should find a job a near an auspost

  • 

    El Grande on 10/04/2018 - 00:01

    Or you could book through Mypost and pay $5-6 extra for them to pick it up from your work.

  • 

    kerfuffle on 10/04/2018 - 08:48

    Or if you can get to a Parcel Locker which is available 24/7, you can send a parcel through them

• 

  El Grande on 09/04/2018 - 23:59

  You are lucky it's not TNT. They charge like $30 for re-delivery. Couriers Please would do it 3 times for free and then get you to collect from their depot? Not sure. Never been away more than 3 times.

  Shipped something with TNT that cost me $17 to ship and ended up with $92.30 in redelivery fees. Never again.

  • 

    Roofus on 10/04/2018 - 08:05

    That's just criminal, even if you write on it leave at the front door ect they don't do it its bullshit

    • 

      El Grande on 10/04/2018 - 20:01

      If you call them they say the driver believed there was no safe place to leave it on the property.

• 

  Roofus on 10/04/2018 - 08:04

  You need to put a "leave at" sticker on it for it to be dropped off at the depot without them having to wait for it

• 

  nullAndVoid on 10/04/2018 - 09:25

  I've had nothing but trouble with Couriers Please in my area. Fastway isn't much better. I think that the problem is that they're franchise models, so it totally depends on the operator who owns your area.

  Couriers Please almost never actually delivers anything to me. They claim they attempted delivery (although they didn't) and leave it somewhere for me to go pick up. Fastway does things like marking a parcel as delivered but not actually delivering until a day or two later. I presume they do that to make their stats look better, especially on contracts like with Amazon.