Hi folks, first time poster here. I bought myself a Xiaomi Redmi 5A on Lightinthebox (based on how many users here are recommending deals from the website regularly) while it was on sale and I've now found myself in a predicament. The order says it was shipped on the 19th of March and today is the last business day that it should've arrived by.
On March 26th, their customer support sent me a message saying that the postcode they had for me was incorrect. Weird, considering it was already shipped according to their website and considering that it was definitely the right postcode. I replied saying that it's definitely [insert postcode here], and they said they forwarded that information to the shipping company.
When I finally figured out that they weren't sending it through DHL and instead 4PX, I stuck the tracking number into a website and got a result that I don't quite understand. The only update listed is from March 22nd and says, "Shipment arrived at facility and measured." However, right above it, it also says "In Transit". Usually they say when they're in transit with a separate update, right?
I'm a little panicked because I'm going to Europe on the 6th of April and was planning to bring this phone with me instead of my Galaxy S8. Am I royally screwed, or is this totally normal? Thanks in advance!
What method of shipping did you choose? They have Expedited Express, but no mention of DHL? Did you make an assumption of what courier they're using? I personally see their times as an estimate that can be a few days out.
Different tracking websites and carriers have different ways of displaying their updates. Most often they're translated from Chinese if the package hasn't reached Australia yet. "Shipment arrived at facility and measured." sounds like it has reached the 4PX processing centre and has been scanned in. It's either waiting or has been dispatched to Australia.
Despite Chinese sellers offering express shipping it's always best to order a month before as they can get delayed for various reasons. And finally have you contacted the LITB rep? He is very helpful.