Hi
the title pretty much sums it up, a technician has been out and deemed my LG 55" display faulty, LG will only offer to take the unit away for a screen replacement.
I'm under the understanding under ACL that I should be able to request a working replacement for a major failure within such a short period (1 year 2 months), for a TV over $1300
I would love any feedback on what to do as the representative over the phone pretty much said to go to the ACCC and wouldn't let me speak to someone higher up.
I haven't gone back to JB hifi (place of purchase) yet to see if they can offer a credit or similar replacement
(i'm not asking for better just the same or equivalent unit)
Thanks
first go to jb hifi if that is where you purchased I am not sure now but around 4 yrs ago I purchased refurbished 42in from them and the sales person that I was dealing with told me the set only had 1 yr factory warranty but he also told me that JB HIFI also had a free further 1yr warranty on the tvs they sell so I had a 1yr manufacturers warranty and when that expired the free JB HIFI kicked in for the next year,if that has changed you can contact Dept Fair trading and explain it to them as most if not all electronics also had a "Consumer Satisfaction Warranty" or a "Consumer Warranty",so try JB first then if no help contact Dept Fair Trading and have a talk to them,if you wanted to do before you go to JB or Fair Trading try calling LG and ask them about the about the Consumer Warranty,I purchased a 2003 commodore wagon from a car sales in NSW around 15 months ago and when I took it for an ACT roadworthy it was not passed as it needed engine mounts 2 tyres and a few other small problems and I got in touch with Fair Trading and the woman on the other end told me to get in touch with the auto dealer and see what he had to say or offer and he returned email saying it was my problem as the vehicle had no warranty of any sort as it was sold to me for $2975 $25under the $3000 price that called for a warranty at point of sale and I returned email to him asking about the Consumer Warranty he asked for my bank details and the next day he deposited $600 into my bank account without any argument,cheers