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Unlimited Buzz Telco NBN - $59/Month for First 6 Months 100/40 NBN (No Contract) | 12/1 Unlimited - $29/Month | 50% off NDC's

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Unlimited Buzz Telco NBN - $59/Month for First 6 Months 100/40 NBN (No Contract) | 12/1 Unlimited - $29/Month | 50% off NDC's
Go to Deal
Store RepBuzzTelco on 06/03/2018 - 19:45 buzztelco.com.au (554 clicks)
Last edited 22/03/2018 - 02:27 by 1 other user

Hello OzBargain

Based on Customer Feedback and Popular Demand, the below promotion has been changed to reintroduce one of our old promotions, but with a slight twist.

The current promotion is $20/Month OFF for your First 6 Months and 50% off New Development Charges (where applicable).

This current promotion ends on the 8th of March at 8 AM QLD Time and the pricing on this promotion will be the price you pay as long as you stay with Buzz Telco (unless we release something cheaper).

The current Promotional Pricing is as follows:

NBN Basic – 12/1Mbps – Average Peak Speed of 10Mbps – $29/Month for the first 6 Months – $49/Month thereafter
NBN Standard – 25/5Mbps – Average Peak Speed of 20Mbps – $39/Month for the first 6 Months – $59/Month thereafter
NBN Standard Plus – 50/20Mbps – Average Peak Speed of 40Mbps – $45/Month for the first 6 Months – $65/Month thereafter
NBN Premium – 100/40Mbps – Average Peak Speed of 85Mbps – $49/Month for the first 6 Months – $69/Month thereafter

New Development Charge – Where Applicable – $150 Once Off – Save 50%

All of the above plans include Unlimited Downloads.

These plans do not include a modem, however, the option to purchase one is available. If you do supply your own modem, it will need to be compatible with your NBN Service Type. If you are not sure if NBN Services are available at your address, please use our Address Checker tool on our website or contact our team, before signing up. Connections may take up to 3 Days to be activated for in-place connections, due to high demand. Please Note, transfers from other companies using the Vocus/M2 Network may take up to 5 Business Days – will notify you if this is the case. This will be our last promotion until October 2018.

The advertised plans can be seen on our website at https://buzztelco.com.au/nbn-plans/.

If you have any questions about this promotion, please ask on here or contact our team. I will be monitoring multiple forums tonight, so answers may be slightly delayed.

Customers who signed up for the promotion prior to the change will receive the updated promotion for their recurring charges.

Internet Broadband nbn

Related Stores

Buzz Telco
Buzz Telco

closed Comments

  • niagraBzO on 06/03/2018 - 21:55
    +4

    I am current customer of BuzzTelco and can confirm it is much better than what it was earlier… I seen that outage phase and trusted that a small company is trying to establish feet on ground hence ignored all lies from them… Yes I was angry too but kept patience… They did even worse.. I ported my phone number too from TPG to them.. it was working fine till outage but after outage I lost my number. When I contacted the BuzzTelco they said I never had any number :) how frustrating it can be.. I lost my many year old number and company who was providing service to that number for many months started lying that I never had it..

    Overall they were worst, did many loss to me but I didnt go to TIO and kept patience.. They changed and improved now.. I am satisfied with them though lost my landline number which is a sad end of story..

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 22:05
      +1

      Hi niagraBzO

      Thank you for your honest feedback. I know I am probably opening old wounds here, but could I get your old number and some details to verify your account either emailed to me ([email protected]) or sent through via PM on here. We have been having more luck of late recovering phone numbers, I would love to be able to fix the relationship entirely by hopefully getting your number back for you.

      Kind Regards

      Jeremy Chequer

      • niagraBzO on 07/03/2018 - 00:20
        +1

        Thanks Jeremy. I did sent you mail while back asking for help but didnt receive any reply. I sent the original mail again and PM you too. I hope I will be able to get back land line up and running again.

        • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 01:23

          Hi niagraBzO

          I have replied to your ticket after getting your email, with further information for you. As stated in the ticket update, I will be getting the requests underway in the morning to get this done for you.

          Cheers

          Jeremy

    • samsal46 on 06/03/2018 - 22:46
      +2

      I agree. It had its issues but now has improved a lot. And Jeremy is right in that he takes care to respond promptly. Atleast in my case. I had to wait patiently in the beginning just cos the team was honest in telling me that they had issues and are trying to fix it. They never BS'd me and that's why I gave them a chance. And finally they did deliver.
      If you want premium service with absolutely no hiccups then go to Telstra and tpg. I think with the rate these guys are giving the service is above par.
      Keep trying buzztelco. I'm with you.
      Sameer

    • WTF on 06/03/2018 - 22:50
      -2

      I think you are suffering from stockholm syndrome. Have a good read of your own post. Afterwards you may want to get some professional help.

      Some of us dont want to pay for shit service for months.

      • plague69 on 07/03/2018 - 00:46

        -_- but this is Aus. You get what you pay for… (Most of the time) if you decide to cheap out on internet (as did I with MyRepublic), you're gonna get bad stuff.

        But yes, after reading this ongoing rant by many above, I wouldn't choose this ISP

  • creeps_bay on 06/03/2018 - 22:59
    +3

    Here's my neg, and I strongly don't recommend any of my friends and family members to go even near to BuzzTelco.

    I was asked to provide speedtest results at different time slots of the day, after providing 4-5 result during the stretch, they were not satisfied about the fluctuation of the speeds, they requested more speed tests to be performed at different time to what results were provided. I refused claiming will not sit whole day to resolve there issues, as it didn't existed with the previous provider, so they responded:

    "We have two ways we can resolve your speed issues;

    1- You can provide the support team with this basic and standard information, so they can isolate the issue to have it rectified.

    2- We can cancel your service at the end of this billing period, and you can move to another provider that is more suited to your demands.

    Please let us know which of those two resolutions you would like us to proceed with.

    Kind Regards, Mitch Baker"

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 23:41

      Hello creeps_bay

      Unfortunately, NBN do ask us for multiple speed tests at different times before they are willing to send techs out on a number of speed-related faults. You were asked to provide information that is required for us to be able to get cases escalated with NBN, you refused to provide them, we then gave you the option to leave as you were stating you would not provide the information we needed yet wanted us to fix the issue.

      I am sorry that you feel that we were unhelpful, but we can't help when you refuse to provide the required information. I understand that sometimes the information we request seems stupid and that is a fight we are constantly having, however, the only way for us to get either NBN or our Wholesaler to escalate cases is to provide them with the information that they ask us for.

      Regards

      Jeremy

      • creeps_bay on 06/03/2018 - 23:57
        +3

        I only refused to provide the information after I submitted 4-5 instances of speed results.

        I had different provider before moving to BuzzTelco, didn't had any speed issues. How come all of a sudden moving to your business started giving me troubles?

        You guys asked to test the internet speeds during peak and off peak times, I came back with the below speed results, yet you requested more test results or to leave the service.

        9:26am - http://buzz.speedtestcustom.com/result/aa4875b0-021e-11e8-bd…
        6:57pm - http://buzz.speedtestcustom.com/result/2ad2e6f0-00dc-11e8-b9…
        7:15pm - http://www.speedtest.net/result/6994798765
        7:16pm - http://buzz.speedtestcustom.com/result/c89f4160-00de-11e8-b9…

        During this time, I have restarted the router many times.

        Paying for: 50mbps download, 20 mbps upload, I used to only see buffering issues back in the adsl days

        • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 00:02

          Hi creeps_bay

          Can you please PM me your details so I can look into this issue further? At the least, it would give me the opportunity to see how we could improve on cases like yours better.

          Cheers

          Jeremy

        • Tuba on 08/03/2018 - 14:12
          +2

          @creeps_bay, your first post clearly stated that you supplied speed tests as requested, and ONLY refused to repeat it. I got that from your first post.

          Its funny how initially Mitch (the rude prick who yelled at customers here on OzB, yeah his rant sounded like frothing at the mouth), and now Jeremy, failed to realise that.

  • bargainhunter777 on 06/03/2018 - 23:12
    +1

    Hi fellow ozbargainers! I have been a customer of BuzzTelco since mid last year. Yep, i had some connection issues: first one took two days to get my internet back. The second one took theee days and recently, I was moved from PPPoE to IPoE upon recommendation which resulted in slower speed and connection problem. It took them a few days to return me back to PPPoE until IPoE connection gets sorted. They are slow in responding to email/ticket. But are always reachable and helpful over the phone(customer service) particularly: Alexander, Matthew and Jeremy!

    I remained their customer up to now despite of some issues and mostly due to value for money NBN connection in my opinion. Aswel as supporting an Australian company. All the best BuzzTelco team! Thank you

    Regards,
    Mark I.

  • Kewjonson on 06/03/2018 - 23:16
    +2

    I would stay away fdom these guys, they make false claims and take the money and woukd not connnect nbn to my place. After almost 3 months without connection, i raised a TIO request to get the funds back, only then they refunded the money, buzz telco is the vaya of NBN

  • great-price on 06/03/2018 - 23:33
    +1

    Just got connected with Buzz in the last week. Took a couple of days to get the internet working. Was getting a WAN IP allocated, but no internet connectivity. I'm connected on their Layer 2 product.
    Called Buzz and raised a ticket, but no one from support had any ideas other than saying the routers I were trying might not be supported. Turns out their Layer 2 product has issues with the default setting of 1500 for MTU that most routers use. You need to change the setting to 1492. That's fine if you are somewhat tech savvy, but not ideal for the average user who just wants their internet to work from day one.
    Apart from the initial hiccup the connection seems to be running fine. I'm on the 50/20 speed tier and here is my current speedtest result:
    http://www.speedtest.net/result/7115316080

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 23:44

      Hi e_wolfe

      We have put a stop on the Layer 2 connections until the MTU issue is completely rectified. You are correct, the MTU does need changing, we have even hard set it to 1492 in our equipment in an effort to get it to send through properly. We can't expect customers to have to make this change themselves and as such, have placed Layer 2 on a temporary hold until this issue is fixed, I honestly just wish the issue had of came up during the testing of the network instead of after we put customers on it.

      Cheers

      Jeremy

    • Elijha on 07/03/2018 - 10:58
      +1

      THANK YOU.

      After doing my own troubleshooting (OK Googling) I had figured it was MTU and not my router. Sent a ticket to BUZZ support specifically asking for a value for the MTU and they came back (after 3 days) with 1480 which did not work had I been trying values from 1480 down to 1280 … Been "online" with them for 2 weeks now with services like Netflix not working and some sites hanging / timing out and not loading App stores not loading etc. Was going to churn…. still might.

      I'm on the 100/40 speed tier and here is my current speedtest result: http://www.speedtest.net/result/7117029564.png

      Yep sync for me is only 3200 In my first ticket I 'suggested' they put me on the 50 down plan, they said they could - would I like to, in my next reply I said 'yes' (derr) .. still waiting for that to happen a week later.

  • gimme on 06/03/2018 - 23:52
    +1

    Yawn… the negs are getting old. Move on. Buzz may not be completely fault free but it's great value and they are certainly trying.
    My advice is not to listen to vocal minorities and try them out. Nothing to lose.

    • plague69 on 07/03/2018 - 00:50

      Actually… You have much to loose.
      Try them only if you have a backup connection

      • aussea on 07/03/2018 - 08:16
        -6

        Rubbish comment to some. I feel like a winner on Buzz. Yeah I'm a bit over the dated and open forum bagging and bashing on Buzz here. I don't feel guilty in the slightest seeking out their very competitive rates and for enjoying a reasonably reliable service (subject to the crappy NBN copper) despite the borderline slandering going on here. If you have ongoing individual issues from last year I can sympathize, but how about moving on from your initial trauma, and giving any outstanding issues another go at resolution with Buzz direct. Can any of you quantify your financial loss (fuelling your vicious comments) from not being able to successfully have a service with Buzz? Geez..

        • plague69 on 08/03/2018 - 00:04

          I'm genuinely happy for you are a happy Buzz customer. I'm just saying that as a person who is ready to shift providers, I don't like my odds.

          That is why I suggested having a plan B if you are to try them

  • msaflix on 07/03/2018 - 09:30

    Let me share my feedback about Buzz…

    • September'18 - it was hard dealing with them regarding modem status & connection date updates.
    • I received NBN appointment date; but i couldn't receive Buzz modem on time.
    • i bought Telstra modem via ebay and requested them to credit the modem cost via chat. Buzz did credit the modem cost promptly. i used the credit to pay the next month bill.
    • Internet speed is stable most of the times. i would say 95%. I faced choppy internet during few weekends/nights randomly. I don't experience frequent slowdown.
    • International speed is acceptable and lot better than TPG. Europe speed is a bit slow.
    • Buzz released half price deals for 12 months in Jan'19. I requested them to upgrade my speed an plans via phone. Change over was completed in few days.
    • I was away on holidays and did not use the internet for 2 weeks. Buzz sent me an enquiry if i have issues with internet or so. Impressed.

    I don't know how could Buzz survive with low margin; however, they are value for money; Don't expect them to support your modem. Modem and wifi tweaks may be required for international video streaming.

  • mrderrickc on 07/03/2018 - 09:50

    Another satisfied customer here. Joined back when their first promotion started and got connected relatively quick (2 weeks).

    There was some teething issues in the first couple of months that involved slow speeds and downtime. However after those issues were resolved the service has been awesome. I consistently get 90/35 down.

    My dealings with customer service has also been great, I've only had to call a few times and when I did the staff were well informed.

  • xcx on 07/03/2018 - 10:04
    +1

    I signed up last June and had bad service/connection so ended up cancelling. I was told that I would get a refund (by someone named Mostyn Rudge-Operations Manager) but it never eventuated even after providing my bank details via email as instructed. The ticket number was Ticket ID: #INC-875577. Can the rep explain why this refund was never actually processed? Was a frustrating experience, as I was happy to give a smaller provider a chance and ended up getting burnt. The service may well be better now, but I personally find it hard to recommend based on my experience.

    • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 14:20

      Hi xcx

      I have had a look at this case and the ticket was closed by Mostyn straight after he sent you that response. This is part of the main reason he was terminated (lying to customers). I have put the details in and have scheduled your refund to be processed today for you. I am really sorry for the inconvenience that you experienced with this.

      Regards

      Jeremy

  • bundym8 on 07/03/2018 - 11:25
    +1

    Signed up with these guys and had endless troubles. Internet dropouts that lasted up to an hour (only during 5pm-8pm). Constantly talking to support. Router is the issue, no you need to turn the router off and on everyday, we changed the connection to be more stable, unstable line, the excuse never stopped. The node is about 20m away. Gave up on them and went with aussiebroadband. It's so stable now I changed my phone to voip. They simply lied to me the whole time. By the way I run a takeaway business with online ordering so who knows how much I lost due to the lies.

    • aussea on 07/03/2018 - 11:42
      -1

      Again, I would love to hear about the substantiated financial loss to potential residential-grade service customers here. That is, when was the Buzz loss incurred, and the amount of the personal loss that was never recovered from Buzz - despite your best efforts and TIO action. Care to specify? Then I might take some notice. Meanwhile, have empathy for some us across Australia who can only ever achieve a 12/1 25/5 max sync rate regardless of ISP management of the copper. That is at the core of the NBN ripoff. Discrimination by location. You are free to leave your ISP right? How does one circumvent the shitty copper? I've learnt to just suck it up.

      This discussion is so 2017 with reference to Buzz.. Buzz has moved on. How about you?

  • jjsnacks on 07/03/2018 - 18:13

    I connected yesterday I'm on their layer 3 service via pppoe

    Hardly any websites work, and others are slow, but if I connect through my VPN everything works and is lightning fast, so strange

    Not sure if its my router (edgerouter x) or buzz, they have escalated it to their supplier ..

    • jjsnacks on 08/03/2018 - 21:49

      Fixed. All working well

  • muzzakus on 07/03/2018 - 19:12

    Would like to churn over from Myrepublic asap who are about to increase prices by 30%+.

    Jeremy, I'm in WA currently on HFC with another provider, can you please let me know…

    • Can I do a straight churn to Buzz, or do I need to disconnect my existing service before Buzz can take over. Is there a risk I will lose internet based on no more NBN HFC connections being possible? Do I first sign up with Buzz and then cancel? or vice versa? Again, I do not want to be in internet limbo!!!
    • Can I use a router without IPoE?
    • Does Buzz connect me to a POP in WA?
    • Does Buzz block any P2P traffic or just the websites?
    • Will I get a public IP address so I have an open nat on video game consoles? (dynamic is fine)

    Cheers.

    • plague69 on 08/03/2018 - 00:12

      What price increase? Links? I've herd nothing about this.

      No more HFC? This is all news to me since the roll out plan still includes HFC even with a Docsis 3.1 upgrade. Do you mean no more Optus HFC?

      • muzzakus on 08/03/2018 - 01:31

        Go to myrepublic and check their new plans.. I got email I’m to choose one as my contract is up. If I don’t choose by end of the month I auto roll onto 50/20 for $69 + $10 for static ip. Currently on 100/40 for $59+$10. 100/40 is now $85+$10. What a joke.

        NBN has ceased all HFC connection end of last year. Well publicised due to expense and issues, I’m afraid you’ll need to google it for more info.

        • plague69 on 08/03/2018 - 08:26

          I think that's just planned rollout. If you're on HFC already and paid the $300 or got connected, it's fine.

          My 12months with MR is nearly due as well. Let's see if I get the letter. It would be rather dissapointing

          Most likely because only 1/4 would recommend it. Only because us cable users have had stable over 100mb down for so long, NBN lowered this to the 90's and more during congestion

    • tadere on 08/03/2018 - 13:43

      HFC has not ceased, if you're already connected to NBN via HFC you stay on it. anyone not connected to it yet will not be able to connect now while the network is being reviewed and 'fixed'.

      churn is simple, sign up with a new provider and it will churn. your only downtime may be the way you connect to the your provider and if you need to change any router settings etc.

      so much miscommunication about the HFC delays…!!

  • F1ngolf on 07/03/2018 - 21:30
    +1

    Just to share my experience:

    Signed up last Sep and went through Buzz change of service provider and the massive outages. Umpteen calls and emails to customer support like Andrew and even spoke to Jeremy as he picked up the call during one of the public holidays in Queensland. Lots of promises but many were not followed through and fulfilled. A case of the spirit is willing but the flesh is weak.

    After more than 6 months, I'm still waiting for Buzz to fix the porting of my landline number from TPG (Ticket ID: #INC-469149). Landline porting was not only on my original order to Buzz but also numerous assurance from Andrew and even Jeremy that it would be ported. I'm still with Buzz today because the internet service seems to have stablised and I believe they deserve a second chance. However, I'm still without my TPG landline number. Let's see if the Rep/Jeremy would jump in and fulfill their promise to have my TPG landline ported without further delay.

    • plague69 on 08/03/2018 - 00:14

      TPG has a locked in system. Only port in no port out as a limitation from TPG last time I tried to port to Telstra

      • Tuba on 08/03/2018 - 14:31

        Its illegal, Ive provided a link to ACMA (and quoted relevant section) below. The number is yours, you are the rights holder and no ISP/Telco can hold it hostage.

        Thats not to say they cant cause grief, and make it hard, or that you cant lose a number, you probably can and Ive heard this TPG thing before, but a mate of mine ported from TPG to Optus, and his landline moved just fine. There is legislation in place protecting the rights holder of the number, and thats the customer not the Telco,

        https://www.acma.gov.au/Citizen/Phones/Numbers/Keeping-your-…
        Quote - "Your current provider must port your number if you request a port and ensure that no action (or inaction) on its part prevents you from keeping your number when changing providers. "

        What they can do is refuse to accept a number. That is, TPG cant hold it hostage but your new ISP?Telco can refuse to accept it. Not saying Buzz is doing that but they have had numerous issues, past and present regarding porting numbers. You would think they wouid use the TIO or lawyers if an ISP was keeping them in an awkward position re: holding numbers hostage given it is illegal.

    • tadere on 08/03/2018 - 13:45

      do they say what the delay is in porting?

  • full priceNOOOdeal on 08/03/2018 - 09:58
    +1

    Haven't tried to port the landline yet but NBN with BUZZ seems to great for me. Yes there are issues but which NBN provider does not have issues? I am rolling out NBN to all my company branches and deal with Telcos on daily basis. I think the value you getting for money you paying is good, so will suggest it anyone looking for my advise.

  • jjsnacks on 08/03/2018 - 11:59

    Today i have no connectivity whatsoever, others reporting issues over at whirlpool as well.. i'd be wary to bother signing up with these guys

    • jjsnacks on 08/03/2018 - 21:48

      All working now. After this initial rough start everything is quick and responsive

  • [Deactivated] on 08/03/2018 - 17:41
    +2

    The SOFA needs to be updated.

    https://buzztelco.com.au/legal/sfoa.pdf

    This document is commercial in confidence and must not be reproduced, in whole or in part, without the written permission of Style Telco.

    Who is Style Telco?

    Page 38 needs to be fixed.

    [Insert SP Phone Number]
    [Insert SP email address]
    [Insert SP website]

  • ozdesi on 08/03/2018 - 22:11

    Typical speeds in OP's description needs to enter their CIS (Critical Information Summary) pages. It's missing there.

  • XCelR8 on 09/03/2018 - 00:34
    -3

    Without phones for over 2 months and without internet for over two weeks. Dont bother. THe only reason you sign up is to get stuffed around for a cheap price. Cheaper to pay for a hooker.

  • robbyvikram on 15/03/2018 - 14:17

    I am also thinking of Jumping back to Buzz. But my last experience was horrible as I was without internet for almost 4 weeks . Buzz telco never did anything even when they promised they will look after the customers who were affected.

  • nosrad on 20/03/2018 - 22:10

    I signed up with them during the last promotion, and the experience has been quite positive so far. Very responsive customer service team with their online ticketing system.

    • aussea on 20/03/2018 - 23:30

      I agree. Despite all the (sometimes justified) rumblings on here about the 2017 experience with Buzz, I have had nothing but awesome service from these guys these past weeks, and a snappy internet to boot. The Buzz service team are pleasant, knowledgeable and eager to problem solve when required. In fact, I have been through 2 FTTN providers over the past year and a bit, and this Buzz service - by far - is a better experience all round than the other two previous providers.. I am happy.

  • Jammar on 21/03/2018 - 03:05

    Signed up on the 14th Feb, cant believe i am still waiting to be connected with no solution whatsoever, this is really disappointing.

  • gimme on 22/03/2018 - 20:57

    What's the hold up?

  • ff0605 on 31/03/2018 - 18:52

    I had been a customer with buzz telco since beginning last year and I too had a lots of issue of connection, BUT I have tried to be patient with buzztelco who’s a small start-up company, and now I got a pretty good connection over a long time, not just the good price but also the improvement in connection and responses.

    I recently signed up a second connection with them, everything went well, so guys, please be positive and allow it to grow up properly. Buzztelco, please don’t give up, I believe you will be one of the best nbn supplier.

    Cheers
    Kai Zhan

    • Jammar on 24/04/2018 - 14:10

      I think you were their last customer.

      Still waiting for my refund.

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