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HSBC - New Everyday Global Account for Travellers / Multiple Currencies (No Overseas ATM Fees)

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First time i get to submit something, quite exhilarating. I think this goes under the deals / bargains part considering what i have seen before but i could be wrong, not sure if this should be in the forums instead? Its always available and free i believe.

A friend of mine works at HSBC and told me about this new account from HSBC which has a lot of benefits for people who in the past used to use 28 Degrees or other cards to withdraw foreign currencies when they went travelling as well as purchasing in foreign currencies. He knows i travel a lot and used to use 28 degrees for this till they changed the ability to withdraw cash out without penalties overseas.

Its called Everyday Global Account. Sounds pretty promising as it has some features that i havent seen before. I tend to hold onto a lot of my foreign currencies once i come back from a holiday. With this card, i believe i can deposit the foreign currency into my account and dont have to hold onto the notes etc and then withdraw it again without fees when i go back to that country…

The pros of the account:

  • no atm or transaction fees with no requirements for minimum deposits or account fee.
  • can hold multiple currencies all under 1 bank account
  • no overseas atm or overseas transaction charges so good for online shopping (overseas merchants) and traveling overseas (this can be as high as 3% for some banks). This mean you are paying like a local…
  • safer than carrying cash
  • comes with visa zero liability fraud protection
  • can plan ahead and transfer funds and save in foreign currency when exchange rates are favorable
  • it comes with hsbc’s home and away benefits scheme
  • can do everything an Australian dollar account can ie bpay, direct debits and credits, bank@post, online banking and recurring transactions.
  • real time fx rates
  • paywave, Apple Pay and android pay all available

Cons:

  • HSBC is not a big 4 bank in Australia (but atms locally are now free anyway)
  • only 10 currencies at the moment
  • no sign on bonus…

8/12/2022 update

From 9/1/2023 HSBC Argentina, France, Greece, Mexico, Malta and Turkey will be excluded from overseas ATM's that have no service charge.

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closed Comments

        • I'm aware the digital security key is that token, but from an (Apple) user perspective it removes the need for me to carry that physical token. So that on mobile I use FaceID and on desktop internet banking I use the app to generate the 2-factor key.

          It's most likely not the best choice if you need a local bank. I use HSBC mainly in connection with my HSBC accounts for other regions, this is where it's great.

          I think it's getting there but have to give it time as these changes are only from the last few months as I know.

    • I dont work there or have any connection besides the fact that my friend who told me about it works there. I dont even have an account with them yet, just that he knows i travel alot and am always talking about which cards to use when i travel and he told me about this new account as he thought i might be interested in it. But I can ask him questions and he might know the answers to them.

  • +1

    Less effort than ING, I think I'll use this as backup just in case citibank fails me. Thanks OP!

    • +2

      You could do this, but look into Macquarie bank as well.

      That's my backup for ING while travelling, and it's got a MUCH better Android app + web interface.
      You got notified instantly when a transaction occurs, what the currency was, and what it was in AUD.

      (Notice the negative comments about HSBC's interface)

  • Is it possible to withdraw my USD from PayPal into this Multiple Currencies account?
    Or it's mission impossible?

    • USD will be converted to AUD automatically, you cannot withdraw USD to a bank in Australia.

  • Got an account opened as I'm an existing customer. I'll wait for the debit card to arrive to try out what rate it uses for VISA transactions (international ATM/online).

    Don't think there is any value in pre-buying foreign currencies at the HSBC rate as that's most definitely worse than the VISA rate.

    • I have to disagree, I just opened the account today and checked today on my internet banking: 1 euro with HSBC cost me 1.53 Aud and with visa it costs me 1.57 aud.

      I think the rate is pretty good.

      • i have been told because their rate is live, it ends up being quite good.

      • Hmm it is costing me 1.60 AUD for 1 EUR… where did you get the better rates?
        also similar for HKD and USD where I checked this morning.

        HSBC
        1AUD = 5.99HKD
        1AUD = 0.77USD

        Visa
        1AUD = 6.10HKD
        1AUD = 0.78USD

        • I think it’s like how lonewolf said about being live rate or something. When I did it again yesterday it changed!

          Also in visa website, my mom told me it is cost to buy 1 HKD = xx aud - the visa website wording is confusing. I thought it says 1 FX buys xx AUD but turns out that 1 FX will cost you xx AUD and when I compared it with the getting rate tools, it cost me LESS Aud. So my mom said better use the getting rate.

      • The rate is not good, it's about 3% worse than a Bankwest Mastercard

        source: I have both and used them on a recent overseas trip

  • is this a debit or credit card?

  • +4

    HSBC is by far the worst online banking system I've ever dealt with. It's substantially worse than Citibank, and that's saying something.

    You're required to carry a little security token which must be used for every transfer, and involves entering in a substantial amount of information on the token to get the code each time. Bloody annoying for a consumer grade account.

    Their customer service also annoyed the crap out of me. I needed to submit a form, but they wouldn't accept it by post or email. It had to be faxed in. So I had to sign up to an online fax system just to get it going.

    • +1

      that was their previous online banking system. Their new online banking system has touch ID and does not require the online security device to move funds.

      • That's just a mobile app update.

        Their system still uses the security token if you don't have an iOS device or don't want to use the mobile app. It's still as trash as ever.

  • -1

    What a convoluted application process

    • Would you mind to elaborate? How aweful is it? This might help others in deciding if this is worth their while.

      • Well, it's not that bad, but you have to put in your job, income, the location of your employer etc, all jut to get a debit card. Also the website's interface is not very user friendly.

        • Do it in branch. Let the staff takes care of the hassle.

          That's one thing that HSBC beats Citibank.

        • @burningrage: Hmm, probs more effort to go to a branch than to just do it on my computer haha.

  • It looks like a normal banking/savings account to me but does anyone know if it would trigger a credit check?

    • it's not a credit card so no credit checks will be triggered

      • but they want employment details and…, no thanks.

        • marketing, and maybe also to help with the online ID check. If the online check fails, its off to the post office for you.
          If it bothers you, fake it.

  • +1

    Does HSBC internet banking still have limited functionality if you don't sign in with the hardware token? absolute crap.

    • I have the HSBC IB. I don't have to sign with token anymore and can go anywhere just like other IB. The only thing is you need to use the Phone generated token to do transfers or payments.

  • A lot of questions about how it compares to Citibank but how does it compare to Macquarie?

    • -1

      The Achilles heel for the Macquarie is that is has a $5 atm withdrawal fee, which is the sole reason I use the Citibank. Every other aspect of the Macquarie is superior (app, website at least).

      • +2

        Had a $5 fee… It has since been waived.
        They do not charge international atm fees, but do not rebate any fees charged by overseas ATMs (same as Citibank).

        A $5 fee applies to international cash withdrawals made over the counter or at an ATM but we are waiving this fee from 8 December 2017 until further notice. Other financial institutions, such as the banks of international merchants and foreign ATM operators, may charge you fees for these transactions.

        • +1

          OMG. Catchya Citibank and your crappy app and website.

  • Here's the F&C:

    1.1 Everyday Global Account
    Account Service fee
    • Monthly service fee nil
    Transaction fees: local – per transaction
    • Online Banking# nil
    • Deposits nil
    • ATM Withdrawals (HSBC and non-HSBC)* nil
    • EFTPOS nil
    • Bank@Post™(Post Office) nil
    • Automated Telephone Banking# nil
    • Staff-assisted Telephone Banking# $2.50
    • BPAY® nil
    • Branch Withdrawals and transfers# $5.00
    International Transaction fees – per transaction
    • Overseas Transaction Fee – Cash nil
    Withdrawals from other countries
    • Overseas Transaction Charge
    – payable when you make a
    transaction on your account
    in a currency other than
    Australian dollars, or you
    make a transaction on your
    account in any currency
    (including AUD) that is processed
    by the card scheme or billed
    by the merchant outside of Australia.
    Other
    Overdraft Arrangement Fee $9.00 plus daily interest at Excess Rate†

    Via permitted access methods.

    † Excess Rate means our applicable Base
    Lending Rate plus 5% per annum. Please refer
    to our website www.hsbc.com.au or call us on
    1300 308 008 for our current rates.
    * ATM Operator Fees may be incurred at nonHSBC
    ATMs. See section 3.3

    • Note the $5 branch withdrawals. TT is $20 and this account has no cheque option. So if you want to draw cash to pay for a car in cash, $5 fee for you.

  • I tried to open joint account. Too many questions being asked just to open the bank account. Eg We are tax residence of 2 countries. They also ask Tax no for the other country. They ask why is our address differs when we only put our AUS address and reason (???) primary source of income etc etc. I think I will look into Citibank or ING. All I need is US$ account.

    • If you are a tax resident of more than 1 country in particular, USA, I was told even Citibank AUS won't even touch you.

      To do with FACTA / AEOI if not mistaken.

      • Oh thanks for the info. Didn't know that but will check out.

    • thats related to the new rules all countries signed up to a few years ago. Going to have to live with it I am afraid.

  • +3

    I was going to apply for this account to store some overseas USD that I have lying around from previous trip.

    However when you go into the fees and charges it states to deposit foreign notes there is a 1.25% handling charge with minimum fee of $20.

    Does this apply? What's the point in trying to deposit a few hundred USD if they'll charge you $20 for doing so.

    • +3

      Just checked with live chat. No way to avoid this fee. There goes the usefulness of this account to me.

  • I'm planning on relocating to the uk for upto 2 years, would this be a good option as I have been told that it can be difficult to obtain a uk bank account

    • I wouldn’t use this the entire time over there.

      it’s easy to get an account once you get your residency card.

      Your UK employer probably won’t deposit into this unless you can get UK details.

      Could be a good temp option though. To get a UK account you need an address.

  • They have Apple Pay.

    I’m convinced now. Will be closing my Citibank account and opening this one

  • I have banked with HSBC Hong Kong since the late 80s and for the last 10 years also with HSBC AU. It is good to see some of the features that have been common in HK be implemented here and multi-currency accounts is a step forward. The limited number of currencies is regretful as was their decision to remove their foreign currency counter from branches. Depositing foreign currency but not being able to withdraw it is backward.
    Maybe AU want to consider allowing their app to use finger print recognition that the HK app has had for over a year.

  • +1

    We probably need an HSBC rep in here lol.

    Obviously there is some level of interest with this bank.

    • haha, that is true. I dont even bank with them so i dont really have many answers.

  • Star-ggg wrote:

    "Some banks will simply add the P250 fee to your withdrawal amount. Other banks you might see on your statement withdrawal fee 0.00, the fee has simply been incorporated into the transaction, but you have certainly been charged the P250 withdrawal fee. "

    I think I have experienced this, (in Myanmar).

    So…..what happens in this situation: I withdraw cash from a foreign ATM. During the process that ATM says there will be an ATM withdrawal fee of say x amount. On my statement, there is no withdrawal fee listed and I suspect that the fee was rolled into the transaction amount. In this case, how does ING reimburse the owner ATM fee amount?

    • why are you asking questions about ING in a HSBC thread.

  • -3

    We know banks are dodgy, but HSBC is confirmed to be in bed with criminals. In addition this isn't even a good card. Their interface (when I held an account) was terrible and outdated.

    • +1

      Mate, that’s a pretty low blow and ain’t helping no one point to know more about the account.

      I just got my account yesterday and waiting for my card, I downloaded their app and I was able to register relatively quickly. I called today to ask about Face ID they told me to select Touch ID first because they are in the process of upgrading their app. I now can login with Face ID even my ING don’t have Face ID.

      Plus how do you know if it’s good or not when it’s very brand new? Have you used it before. Jesus. You need to calm down a little bit.

    • -2

      is a neg vote on a neg comment a positive vote?? asking for a friend.

  • Here is the 4 scenarios I presented to the HSBC staff.

    The question is how does this account help in this situation and any cost associated with doing any of the scenarios below?

    I am awaiting for her reply.

    1. Withdraw in Foreign Currency (eg: In Singapore, go to ATM, take out SGD without fees)
    2. Deposit Foreign Currency in the foreign country (eg: In Singapore, deposit SGD in HSBC branch into my Everyday Global Account)
    3. Use my Everyday Global Account card to paypass in foreign country (Eg: In Singapore, make purchase of goods and services including train tickets etc) and lastly,
    4. Be able to pay my relatives in their local currency (eg: Using my Everyday Global Account, make transfer in SGD to my brother for the gifts he purchased on my behalf as reimbursement)
    • As far as i know, in 1 and 3 there are no fees. I am not sure about 2 and 4.

      • I was told you can do 2 but not sure of any fees. 4 can be worked around by withdrawing $$$ at ATM and deposit directly into the recipient bank account with no fee. If this is Citibank, it would be free only the transfer is between Citibank AU to Citibank SG.

        • 2 would not work as the account itself is based in Australia.

        • @risaka:

          Thats the thing. The staff said you can. I am trying to get clarity atm. Btw this is whats written.

          Australian Dollars is the control currency for the Everyday Global Account. It may also be referred to as the 'main currency' or the 'default currency'. If you are transacting in a currency you don't hold or if there are insufficient funds in that currency, the funds will “by default” come from your Australian Dollars balance. If you deposit into your account and don't hold that currency, the funds will “by default” be converted and deposited as Australian dollars

      1. I don’t think you can
      2. No you cannot.

      The point of the account is to use it yourself. Unless you open a joint account somehow and have your brother hold one of the debit card?

      • +1

        Pretty sure you can do no.1 As its like the other debit cards where you can withdraw in foreign currency from an ATM in that particular country.

        • My bad. Yes no.1 is the main benefit!

  • what would be their fees for inward transfers to deposit into a hsbc euro account and handling fees per month?

    • I think they still charge % if you transfer direct to the account in foreign currency.

      The point of this account is to have aud and exchange to available currencies when its good. So more bang on your bucks.

  • Just landed in Aus, haven’t read all posts, but FYI Citibank worked well in Myanmar ( about 80c Au per withdrawals) Singapore no charge Thailand between $9/$10 per withdrawal - ouch
    As far as I know there are no walk in branches for Citibank anymore ( at least in Melbourne) and to deposit folding stuff, wife get charged nothing to deposit cash into Citi at CBA and $10 at Westpac.

    • +1

      Thailand is one country where it's more advantageous to change cash.

      • Yeah , I hate how all the banks there get together and keep increasing the price of ATM withdrawals for non Thai bank Debit cards…It has gone up so high now that cash is probably safer to change over.

  • I signed up for this about a year ago. Didn't have the currency I was looking for, Philipino Peso, so ended up abandoning it.

    • I am not sure thats possible, maybe you signed up for a different one? This was only released a few days ago or a couple of weeks ago or something.

      • Apparently the lady said this is literally a new product this month (Feb 2018). Not sure true or not.

        • Thats what my friend who works there told me as well. He had early access to it on a trial basis so that they can test it out / iron out bugs. But yeah he told me this came out like last week or something.

  • +1

    As per above scenarios I presented to the Live Chat staff, here is the reply I got:

    Straight to bottom for TLDR.

    Using the scenarios above, I have received answers from Live Chat staff

    A. Withdraw in Foreign Currency (eg: In Singapore, go to ATM, take out SGD without fees)

    Yes, you can do that fee free from HSBC but cannot control over operator fee.
    HSBC ATM in Singapore will be free so you can withdraw SG$ in Singapore fee free just like Citibank but from your SG$ reserve instead of conversion from AUD account.

    B. Deposit Foreign Currency in the foreign country (eg: In Singapore, deposit SGD in HSBC branch into my Everyday Global Account)

    No. You cannot deposit SG$ into your Everyday Global Account as HSBC Singapore is a different entity vs HSBC Australia. The best way to do this is open a SG account and I think OCBC can do it but it would be subject to SG T&C.

    And you cannot also deposit SG$ in Australia as well as branch deposit is limited to AUD, USD, and HKD and there will be a minimum fee of $10 too.
    This means effectively the SG$ reserve can only be topped up by way of conversion from AUD and can only be withdrawn but not added to it. If you receive a jackpot from your relative (eg: Ang Paos), bad luck. You cannot deposit that unless you use TT as shown below.

    Big negative!

    C. Use my Everyday Global Account card to paypass in foreign country (Eg: In Singapore, make purchase of goods and services including train tickets etc)

    Yes, fee free as well. No issue in here. If you don’t have enough reserve SG$, then it will automatically be taken from AUD and converted.

    D. Be able to pay my relatives in their local currency (eg: Using my Everyday Global Account, make transfer in SGD to my brother for the gifts he purchased on my behalf as reimbursement)

    This proves the bug bear of all the queries I asked.

    If you are in Singapore, you can pay your brother using Internet Banking. Invoke TT to your brother. If the transfer from your SG$ to your brother’s SG$ (both HSBC customers), then the fee is AUD$10 minimum + AUD $20 TT = AUD$30. If the transfer from your AUD$ to your brother’s SG$ (Both HSBC Customers), then the fee is AUD$20.
    So better off just withdraw cash and give cash to brother.

    Additionally, if receiving SG$ from your brother into your SG$ reserve, then AUD$10 (TT inward) and AUD$10 (additional fee) apply = AUD$20.
    Again, better off either opening a SG account in Singapore or hold the cash.
    However, at least the facility of topping up SG$ in your account is there.

    TLDR: This account is like Citibank Online Plus account (zero overseas ATM withdrawal and overseas purchases) but with added multi-currency facility that allows people to add into your currency reserve directly but at an (expensive) cost and retail presence. Overall a good account to have. Makes HSBC Day to Day account redundant.

    • So for a traveler like me, am I right in saying that the difference from using Citi would be:

      • Look for HSBC ATMs instead of Citi ATMs (Citi is everywhere in SG, but maybe other countries…)
      • Can use Paypass there also

      Still wondering if it's worth having money stored in HSBC for these points.

      • Maybe you can access other networks as per this page

        https://www.hsbc.com.sg/1/2/!ut/p/c5/04_SB8K8xLLM9MSSzPy8xBz…

        Yes for question 2.

        It's worth it for reason being you can take your own SG$ reserve in Singapore and the fact you can be paid in SG$ albeit expensive.

        For travellers, treat this account just like any other Prepaid Travel cards or something but with almost zero lag time since the transaction to convert AUD to SGD is real time.

        • @A lawyer:

          Yes but that account has a $35 monthly fee.

          Compared to Citigold, I don't know the appeal of HSBC World Premier other than what you just said.

  • +8

    I have opened this bank account, deposited money and tested the conversion rates
    - for AUD to USD, their margin is 2.1% over spot, not fantastic, but better than major banks and any other 'travel card'
    - the cost of depositing foreign cash to this account is excessive, according to another Ozbargainer its minumum of $20 and 1.25%. No thanks, I will keep my fistfull of dollars for the next trip in my reak wallet - total cost to me 0%

    Conclusion.

    IF you are a "Travel card" bug and like to stock up on your foreign currency in advance, then go ahead, this HSBC account is the ducks guts for you.

    IF you are a "Citibank Plus/28Degree" et al bug, then its not for you. You already got this stuff nailed, move along, nothing for you to see here.

    • Thanks for that bottom line.

    • I have citibank and 28 degrees as well as the bankwest card. But I was thinking of getting a second debit card to use overseas incase i wanted to get more cash out in one day etc.. What are your opinions of the ING and the Macquarie Bank cards?

      • I have both but i dont use ING any more as I cant be bothered with stuffing around making sure I met ING's minimum deposit requirements.

  • -3

    I like how everyone forgets how HSBC were laundering billions of dollars for drug cartels & indirectly helped facilitate the death of tens of thousands of innocent people. But hey don't let that stand in the way of your bargain.

    fsociety

    • How about your made in china clothes that exploited child labour, or your fresh food you got from big supermarket killing the small local farmers. Your comment doesn’t help with providing feedback about the product. But hey don’t let my comment stand in the way of your ignorance.

  • I have Citibank debit card. Probably will not be bothered with this card.
    Someone mentioned ING and Macq bank cards. Are they better for oversea travelling purpose?

  • Visa is not widely acceptable in China. My hubby went to China few months ago and they dont accept MC, Visa and Amex. Only accept UnionPay, Wechat Money and Alipay! So I would say this card is not useful in China.

  • -2

    Fellow Ozbargainers
    DO NOT OPEN THIS ACCOUNT if you think you can deposit or withdrawal foreign exchange cash!
    They charge 1.5% transaction fee and the fee is minimum $20!

    Also (i am not being a racist here)the lady at the Brisbane city branch has an attitude and is not helpful.

    I would avoid hsbc. Go bank with a credit union or a smaller Australian bank instead as they are way more willing to help.

    • Old news, read up :)
      and its in the T&C

      If you want a Travel Card type product this account is the best of them all. An Australian Banks equivalent product is licensed extorsion of your money, you seriously should not be recommending them at all

      • Yes I opened this account before that comment :( Anyway as it has no fees to keep it opened I'll not bother closing it

  • I opened this account, got the card…. they SMS you a pin number, is there absolutely no way to change it? they SMS'd me a "random" number where 3 of the 4 numbers are exactly the fkn same! Online banking isn't as bad as Citibank but pretty bloody close to it

    macquarie is by far the best online banking ive ever used

    • "random" number where 3 of the 4 numbers are exactly the fkn same

      Why would a 4 digit PIN with 3 repeats be any less random than others? In fact, there are 360 such permutations, so 3.6% chance of happening.

      Obviously you can change your PIN. At an ATM is one way.

  • I need help all!I going overseas tomorrow and I just got my HSBC debit visa card activated this morning. Until now,I still waiting for the pin sms to me.I called HSBC and had been told pin could be take few days to sms to me or by post. Abby idea how can I get the pin immediately?

    Our is there a way to withdraw money without pin when overseas?

  • Is this the same as the debit card

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