Graphics Card Warranty

• 

  altomic on 07/02/2018 - 00:28

  +3

  what did they say when you asked them about it?

  • 

    Kerjifire on 07/02/2018 - 01:08

    I've submitted a warranty claim and I've got to go drop it off tomorrow.

• 

  whooah1979 on 07/02/2018 - 00:32

  +1

  The refurbished unit is now playing up

  same fault or a different one?

  • 

    Kerjifire on 07/02/2018 - 01:08

    Slightly different issue but a problem with the card nevertheless

• 

  [Deactivated] on 07/02/2018 - 00:35

  +2

  the refurb would probably be much newer than the one you purchased originally.
  its fine relax.

  ---

  I don't really want another one as I feel it's going to stuff up again within the next month (when it's out of warranty). What can I do? Can I ask to get a different model? Can I get some store credit to another model?

  sounds like you don't want the gfx card anymore, get it repaired or replaced, sell it, buy the card you want.

  • 

    Kerjifire on 07/02/2018 - 01:06

    Yeah the issue is more it's an oldish card now, since the new architecture cards came out, I don't think there would be too much resell value. Additionally graphics card prices are really high right now due to the mining.

• 

  Xetrok on 07/02/2018 - 00:38

  +1

  https://www.accc.gov.au/consumers/consumer-rights-guarantees…

  If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund.

  When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

  ---

  What are the symptoms of the card 'playing up' can you replicate it to them in store?
  Take it in, ask to speak to the store/franchise owner, tell them the history you've had with the card, show them the current issues with the replacement and ask if they can do something in good faith like put store credit towards a current model (based off the age of the card I would hazard a guess at a low store credit amount, maybe 10-25%)

  • 

    Kerjifire on 07/02/2018 - 01:07

    Hmm yeah I was thinking as such! Thanks

• 

  Kerjifire on 07/02/2018 - 01:05

  There's graphical artifacts appearing while playing different games, lines across the screen etc. Slightly different to the previous issue with the last one but an issue with the card.

• 

  [Deactivated] on 07/02/2018 - 01:08

  +2

  Is there another common factor?
  Could it be your monitor?

  • 

    Kerjifire on 07/02/2018 - 01:14

    +2

    Yeah there could be, but it's quite hard to test without a second rig or something like that which I don't really have. I've tested with different drivers, a different monitor to no avail unfortunately :/

    PcCaseGear are pretty good with their service and they do offer to normally test it on their test system before they return it to the vendor which is what I did last time and they confirmed it was a card fault.

    It's a real bummer because it takes a little while to get a card back.