Beware Hungry Jacks Charges Double Cheese for Their Promotions [Update Community]

tradiesunited on 03/02/2018 - 15:13
Last edited 07/02/2018 - 14:18 by 2 other users

Hi OzBargainers

The new promotion for Whopper with free fries and coke is a scam. On the menu it does not state any surcharge when adding, but I was charged 2x cheese for adding 1x cheese. I ask the vender and they said it’s in the terms and condition but they did not state it on their menu that you would be charged a premium surcharge for 1x cheese on this promotion.

Everyone is getting tricked when they add cheese and being charged double. Normally they only charge 1x cheese

Just wanted a community update for OzBargain frugal Hungry Jacks munchers #doublecheese

“Thank you” for promoting the thread

Update: From Hungry Jack's Rep:

Sorry for the confusion a cheese add-on to our standard flame-grilled Whopper consists of two slices of cheese which is why “2 x Cheese” appears on your receipt. We really appreciate you making us aware of the confusion, we have changed our receipts, from now on they will say “2 Cheese Slices” starting from 8.2.18.

Food & Grocery

Related Stores

Hungry Jack's
Hungry Jack's

Comments

  • LUTSlit on 04/02/2018 - 08:12

    Phone is Fine

    • jsediv on 06/02/2018 - 12:00

      TH4NKZ

  • JIMB0 on 04/02/2018 - 08:51
    -3

    Don't forget the surcharge on public holidays.

    • serpserpserp on 04/02/2018 - 14:29

      Thanks

    • AssociatedFood @ Hungry Jack's on 04/02/2018 - 21:10
      +1

      Haven't had it for ages

      • Baysew on 05/02/2018 - 09:15
        +1

        Makes it harder to remember when there isn't a surcharge.

        • tradiesunited on 05/02/2018 - 13:16

          Would be amazing if it was not a surcharge. And not hit with t a premium surcharge on promotions that do not state it on the menu.

  • TimeWaster on 04/02/2018 - 09:12
    +3

    Is phone fine?

    EDIT: phone is fine

  • giftcardinspector on 04/02/2018 - 10:15
    +2

    Cheesegate

  • nickj on 04/02/2018 - 10:31
    +1

    If you paid by credit card, do a chargeback for the value of one slice of cheese…. Or get over it?

  • apptrack on 04/02/2018 - 11:28
    +2

    No, whopper with cheese always has two slices. When you asked for cheese they always add two slices to turn it into a whopper with cheese.

  • solidussnake on 04/02/2018 - 12:57

    The Struggle is real !

  • burns13 on 04/02/2018 - 15:00

    Phew. Dodged a bullet there

  • cnrmlj on 04/02/2018 - 15:07
    +1

    Laugh Out Loud. Foxtel are also charging $10 a month for HD. #crisis

  • AssociatedJackieeT @ Hungry Jack's on 04/02/2018 - 16:17
    +2

    There should be two cheese on the burger. The guy making the burger probably made a mistake. Pretty sure the order comes up as whopper cheese on the back if you add cheese to the free whopper and coke meal. Whopper cheese has 2 slices of cheese on it. Source work there

    • Associatedpixelated @ Hungry Jack's on 04/02/2018 - 21:20
      +1

      Yeah I work there as well and if you wanted a Whopper Cheese then it's 2 slices of cheese for an extra $1. Hungry Jack's are not scamming you, it clearly states in the promo "Whopper and free small fries and coke" so when you ask to add cheese to your burger then it's going to add to the price. Capiche?

      P.S OP really does need to get over this; complaining about the price of cheese and being so gratuitous. Consider the $1 as the expense of a free small meal.

      • Destin on 05/02/2018 - 08:48
        +2

        Everything, except 'Capiche'

        • [Deactivated] on 05/02/2018 - 11:29
          +1

          my son is also named bort

      • imahapyboy on 05/02/2018 - 13:11

        agreed, op just want a free cheese as well, lol

  • [Deactivated] on 04/02/2018 - 17:13

    Thanks!

  • ninetyNineCents on 04/02/2018 - 18:15
    +2

    Call Amnesty International… they will get a few QCs straight ontothis case. This is the worst sample of human rights being ignored that i have witnessed since Spartacus was crucified.

  • muncan on 04/02/2018 - 20:13
    +6

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  • elgrande on 04/02/2018 - 20:46
    +1

    As a true OzBargainer, I have taken my own slice of cheese to add on my whopper.

    This was ofcourse a while ago, when there were $2 whopper scoopon vouchers.

    • tradiesunited on 05/02/2018 - 13:12

      it's just I cannot bring cheese because work has no fridge

    • lousy on 06/02/2018 - 23:50

      What type of cheese do you use

  • AssociatedFood @ Hungry Jack's on 04/02/2018 - 21:09
    +4

    Two slices of cheese on whoppers. Full stop. Yes it's a $1 and it may be expensive but yeah thanks.

    • muncan on 04/02/2018 - 21:46
      +1

      50c to add a slice of cheese to my Whopper today (and another 50c for cheese on a Whopper Jr)

      Thanks!

      • AssociatedFood @ Hungry Jack's on 04/02/2018 - 21:58
        +1

        Honestly some people are clueless and aren't trained on anything related to making of burgers or procedures

    • nahi11 on 05/02/2018 - 00:17
      +1

      Every single whopper I've had only had one slice of cheese. I feel so abused

      • tradiesunited on 05/02/2018 - 13:13

        yeah THIS IS RIGHT! Never had two slice on one whopper.

    • tradiesunited on 05/02/2018 - 13:12

      I ordered one slice and got one slice for $1.

  • ronnknee on 04/02/2018 - 21:17

    Thanks

  • Kafkaesque on 04/02/2018 - 22:58

    Thanks for letting me know. How did the criminals at HJs headquarters get away with this for so long? This is the definition of white-collar crime.

  • LUTSlit on 04/02/2018 - 23:26
    +1

    Cheese surcharge is fine.

  • Hardlyworkin on 05/02/2018 - 07:22

    Just take a slice in your pocket next time.

    Btw do people actually eat this crap when they're not drunk?

    • [Deactivated] on 05/02/2018 - 11:30

      yeah, when i'm hungover

  • TransportPosters on 05/02/2018 - 09:00
    +1

    I am so utterly disgusted by Hungry Jack's. Can't believe they are doing this. Phwoarrrr…

  • dickiee on 05/02/2018 - 09:24
    +1

    Oh for the days for a free whopper when getting all the footy tips correct. And to the staff who took your word for it.

  • KangaBanga on 05/02/2018 - 09:32
    +2

    I always add beetroot and extra free salad. put my own cheese slices. Dont know what cheese they use at maccas or burger king, its always orangey yellow looking.

  • CheeryCheapskate on 05/02/2018 - 10:57
    +1

    I'd be interested to hear what the ACCC (Australian Competition and Consumer Commission) has to say about this promotion. They accept complaints and whistle blowers' feedback and have investigated many promotions to keep businesses in-check.

    • tradiesunited on 05/02/2018 - 13:14

      Yeah i'm interested in ACCC take on this promotion too. Not stating that you would be surcharged a premium for add-ons.

  • Gr8deel on 05/02/2018 - 11:07

    love OzB. FAF. Thanks

  • ultimatemike on 05/02/2018 - 12:52

    certainly one of the most first world problems i've ever read

  • Livert on 05/02/2018 - 12:57

    No wonder my whopper tasted cheezier than usual. I am so mad right now.

  • imahapyboy on 05/02/2018 - 13:09

    bring your own cheese then

  • Dr Techno on 05/02/2018 - 13:41

    how much are you talking about here ? 0.70 cents or more ?

  • myusername on 05/02/2018 - 13:46

    won't someone think of the cheese

    • Dr Techno on 05/02/2018 - 14:44

      its tough being stuck in between a bun..

  • pformag on 05/02/2018 - 16:42

    You will not be good at this.
    https://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=we…

  • tomwood on 05/02/2018 - 17:10

    You should contact A Current Affair so they can do a thorough investigation - https://www.9now.com.au/a-current-affair/2018/extras/tell-us…

    • CalmLemons on 05/02/2018 - 23:07
      +1

      Yep. Quality show, highlighting real world issues - solving real world problems for the advancement of human kind.

      Cheese double charging, next step mars.

      I often record ACA so I can rewatch it and absorb all it's wisdom.

      [insert text representation of sarcasm here]

      [jk tomwood]

  • LUTSlit on 05/02/2018 - 19:21

    Save your dorrars and get a few mcdoubles.

  • Excelsior on 05/02/2018 - 20:44

    Gracias

  • Brainwhacker on 05/02/2018 - 21:22

    They will be looking to improve their margins somehow. Important to check the receipts, thanks OP

  • kasp on 06/02/2018 - 16:27
    +1

    I went to McDonalds and some tosser in black and white stripped clothes stole my burger.

    To make things worse McDonalds seens complicit with this hamburgerler as they have his photo all over the shop and its not to ban him from entry but more celebrating his relationship with Ronald.

    Absolute disgrace.

  • Herbse on 06/02/2018 - 21:43

    I'm not sure why everyone's giving the OP crap. He didn't cry and tell us to avoid the palace forever.
    He's just let us know. Something I didn't know.

  • LUTSlit on 06/02/2018 - 22:14

    The burgers are better at hungry Jack up the prices.

  • Store RepHungryJacksAus @ Hungry Jack's on 07/02/2018 - 12:38
    +8

    Hi @tradiesunited. Sorry for the confusion a cheese add-on to our standard flame-grilled Whopper consists of two slices of cheese which is why “2 x Cheese” appears on your receipt. We really appreciate you making us aware of the confusion, we have changed our receipts, from now on they will say “2 Cheese Slices” starting from 8.2.18. Have a great day.

    • muncan on 07/02/2018 - 15:25
      +2

      Thanks

    • djones145 on 07/02/2018 - 16:16
      +2

      ozbargain power!
      making positive change in society one cheese at a time

    • tradiesunited on 08/02/2018 - 16:03
      -1

      I am still confused why the hungry jacks staff said that it was because of the promotion that it had to be surcharged 2x cheese.

      Can I add 1x cheese to a flamed grilled whopper? I have been charged 1x cheese since “2008”. Hasn’t the the rules changed?

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