Does a Mobile Credit Check Go on Your Record? Forced into Check Due to Virgin Mobile Mistake

talbot777 on 31/01/2018 - 18:18

Ozbargain, after some advice as to what amount of influence a mobile credit check has on your financial record?

Background:

I recently signed up to a new plan with Optus and wished to port my number across from virgin 4 months early and break the contract ($200 fee). It took a few days for my virgin sim to deactivate and I assumed my Optus sim would kick in not long after but after 3 days neither where active. I called Optus who investigated and claimed there was an error and that it would be sorted within 24 hours. Called them every 24 hours for another 3 days until they said the reason they couldn't port the number was because it wasn't active with virgin, and they needed to fix it.

After a few calls to virgin finally go a hold of someone that was able to verify they made a mistake releasing the number and deactivated my number. The result was that I needed to have virgin reactivate a sim for me with a random number then they would swap my old number to the sim so it was active and then would be ready for Optus to port. However because all Virign plans are postpaid the store women said the only way they can activate a new random sim was to temporarily sign me to a new plan which required a credit check. Telling me there was no other option I reluctantly agreed because I want this resolved.

2 days later and I still haven't had my old number activated. Absolute shambles from both Optus and Virgin, but Virgin in particular. Friday will be 2 weeks since I tried to activate my new Optus sim.

TLD Virgin stuffed up and deactivated my sim then forced me into a credit check to reactivate it. Will this have any impact on my credit record? And what sort of recourse should I ask for from virgin for the inconvenience?

Financial

Comments

  • John Kimble on 31/01/2018 - 18:27
    +1

    TIO

  • [Deactivated] on 31/01/2018 - 18:34

    dont worry about it

  • PissLUR on 31/01/2018 - 18:55

    I reckon it is your fault. you shouldn't contact virgin to deactivate your service.

    It took a few days for my virgin sim to deactivate

    you don't need this.

    • talbot777 on 31/01/2018 - 19:32
      +1

      I never cancelled my service with virgin or even told them i was leaving. Simply signed up to the new service with optus and was told it would transfer automatically

  • whooah1979 on 31/01/2018 - 19:46
    -1

    And what sort of recourse should I ask for from virgin for the inconvenience?

    Tell them you want a $200 gift card or you'll take to the media.

  • Fake News on 31/01/2018 - 20:26

    Optus claimed the same thing when we signed up for the iPhone $59 plan on ozbargain in December. It took almost a month to get my number back… Optus claimed it was Amaysim’s fault but when I rang them they told me it ported successfully… took 4 weeks of back and forth, I had to buy a new Amaysim SIM card and ask them to reactivate the number, and my Optus bills are still showing up for 2 services- the temporary number they gave me and my actual number.

    Keep pushing, they’re useless!

  • Randxyz123 on 31/01/2018 - 20:51

    Do a credit check and see if it appears. If so get someone from their senior customer service team to sort it out.

  • p1 ama on 31/01/2018 - 21:59

    Will this have any impact on my credit record? And what sort of recourse should I ask for from virgin for the inconvenience?

    Won't be a problem, most post-paid plans will employ a credit check and a lot of people have post-paid phone plans. It won't have any impact on your credit record. There are issues with credit checks, sure, but your situation is fine.

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