Myer Online Experience & Customer Care

I'm not a big fan of Myer collection but got a Myer loyalty card so I made a order with 2 items. However, I didn't wanted to spend extra on shipping coz it's just 2km away from my place so I put click and collect.

However 1 item got the correct pickup store which is WA but the other item went to somewhere else which is NSW and I was wondering how did that happened. So I tried to make another order with same items and it didn't ask from me to put different store to different items it looks like their technical difficulty.

So I ask from their customer support to give me a solution for this and they offer me to do a free shipping for the item, I made the order in 12-01-2018 since I made the order they haven't send me any tracking info or shipped notification. When I ask from them what happened and when I can get this shippment done they still saying "We have followed-up with fulfilment with regards to the tracking information of the parcel. We will update you as soon as fulfilment comes back to us."

This will be my first and last order with Myer, they have the terrible online experience and customer care, have you guys been through a situation like this before?

Poll Options

  • 20
    Best
  • 5
    Not bad
  • 9
    Terrible

Related Stores

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Comments

  • +19

    I've been through much worse in my life yet don't find the need to whinge on ozbargain about it

    • +5

      Haven’t we all, haven’t we all.
      It’s OzWhinge these days not OzBargain.

      Also OP, TL;DR.

  • +2

    I think Best.

  • Very odd. I have made heaps of click and collect orders from them from a Perth store and never had issue. I know if you do online, it comes from different stores as one time I made an order of 6 items and they arrived in 6 different Aust Post parcels on 6 different days. No idea how they make money with free shipping if they have to pay for that many items.

    • That's partly the reason they're going broke..

  • … this is a bit of a crap post

  • Why can't OP have his/her whinge about Myer's spectacularly dismal customer service which I myself have had the misfortune to endure? After all, Myer is on its death throes and this may be one of the last few times we can talk about this Australian "icon" before it finally bites the dust.

  • they offer me to do a free shipping for the item

    they have the terrible online experience and customer care

    Wait, what?

    • I made the order in 12-01-2018 since I made the order they haven't send me any tracking info or shipped notification

    • They offered yet nothing arrived and nothing provide

      And i also tried to contact them though the phone nobody answered and also I looked in many places not many positive things about them.

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