Compensation from eBay Seller

LNunuxx on 26/01/2018 - 11:31
Last edited 26/01/2018 - 14:06 by 1 other user

How can I get compensation from an item I bought on eBay for $500?

The item stated the stickers were in "good condition" but they are in an appalling state; when I asked the seller to cover the replacement cost for a new sticker sheet he is refusing. I want to keep this item but I also want some compensation to cover the cost to replace the stickers which are $124.22 at their cheapest and I asked the seller only for $80, he is refusing to acknowledge that he delivered me an item that was not as described, instead insisting that it is despite photographic evidence and quotes from his item's description.

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Comments

  • robbyjones on 26/01/2018 - 11:34
    +2

    I doubt you can force compensation from the seller. If the goods are significantly different from that described then lodge a dispute with ebay and paypal.

  • whooah1979 on 26/01/2018 - 11:36

    open a snad, ship the item back and get a refund.

    • JimmyF on 26/01/2018 - 13:40

      no more snad, only return

  • blitz on 26/01/2018 - 12:06
    -3

    What kind of compensation are you seeking?

    • JimmyF on 26/01/2018 - 13:40

      $80, its in the post!

  • jelko on 26/01/2018 - 12:11
    +1

    Were there any photos of the item on the auction?

  • smashed on 26/01/2018 - 12:17

    Noon sign up with no courtesy

  • JimmyF on 26/01/2018 - 13:41

    2nd hand item….. buyer beware

  • Yttrium on 26/01/2018 - 14:02

    Was it a second hand item from an individual person? Im not sure the ACL applies in this case ?

  • bobbified on 26/01/2018 - 14:11
    +2

    You buy the item as it is. If it's not as described, then your other option is put in a claim for a refund.

    You can't expect the seller to effectively sell you only the bits off an item that are in good condition and compensate you for the bits that aren't.

    Part of the original sale involves the buyer and seller agreeing on the price of what the item is worth. If they've lied about the state of the item, then get a full refund. Or accept it as it is.

  • Ocker on 26/01/2018 - 14:28

    Lodge a Item Not As Described dispute case with EBay. As soon as you open the case the sale proceeds will be frozen. They will then contact the seller and ask them to respond to your case, if he does not offer a solution to your approval then you can ask EBay to intervene. In 99% of cases EBay will side with the buyer and issue the refund (at the sellers expense)

    • whooah1979 on 26/01/2018 - 15:09

      We've had about a dozen snad disputes last year. We won all of them when we asked the buyers to upload what they received. None of the buyers upload an image as evidence.

      Our images clearly shows the item's size, texture, colour and/or any imperfections. These buyers seems to expect a quality or condition that is different to the images in the listings.

      • Ocker on 26/01/2018 - 17:10

        The problem with images is that it is virtually impossible to provide an accurate colour image to the buyer. Simple things like the way their monitor displays a colour can make a difference. This is one area where a seller will lose every time - colour does not match the description. Ebay can only arbitrate based on he says/she says and in such cases they will always favour the buyer.

        We sell 300-400 items a month on EBay and believe me, we have seen it all.

        In this particular case I suggest the seller will lose an EBay case. "Good Condition" can be a very subjective decision and forced to make a call sellers lose every time.

      • Quantumcat on 27/01/2018 - 22:42

        Ebay don't bother looking at the photos and I'm surprised you won so many. I lost a case in one where the buyer uploaded a photo of a different item with different serial number, and in other ways looked completely different to my extensive listing photos. Did not help me.

        • whooah1979 on 28/01/2018 - 00:43
          +1

          Ebay don't bother looking at the photos and I'm surprised you won so many.

          we didn't win because of our images, but rather the buyers didn't bother to respond to their own dispute after we uploaded images and asked them to provide their own images of the item. this happened with every dispute. we can only assume that they had better things to do then trying to win the dispute.

    • whooah1979 on 26/01/2018 - 15:11

      "good condition"

      This means that op purchased a used item and listed sold as is. Op asking the seller to provide a brand new replacement item or part is unreasonable.

  • Gauntlet on 26/01/2018 - 23:40

    Open a dispute with PayPal and watch them squirm.

    • whooah1979 on 27/01/2018 - 00:45

      squirm, why? The worst that can happen is the seller accepting a return and then issues a refund.

    • Scab on 27/01/2018 - 10:42

      Better off with an eBay claim rather than PayPal, unless you've manually accepted the return shipping PayPal offer.

    • HeWhoKnows on 27/01/2018 - 12:36

      Doesnt always go in your favour. Could be OP squirming

  • BigBirdy on 27/01/2018 - 08:57
    +2

    My curiousity is on fire … what is this $500 item requiring $124 worth of stickers?

    • kasumi on 27/01/2018 - 18:20

      i reckon Lego

  • [Deactivated] on 27/01/2018 - 11:07
    +2

    I see that you joined OzBargain just to make this post.
    Red flag.

  • HeWhoKnows on 27/01/2018 - 12:34

    Lodge a claim for refund through eBay

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