AndroidTV Connected, No Internet - ISP or TV at Fault?

avgbowlofpho on 25/01/2018 - 18:16

For the past week I have been confronted with the connected, no internet dilemma and it's starting to become irritating as I was a frequent user on AndroidTV. After factory reset, changing security options etc. I still am faced with the dreadful message. Although every other device connected to the router is fine, I did attempt to disconnect a few devices from the internet to attempt to solve the problem, though was no help. (assuming that over-connection of the router would be a problem) This made me pose the ISP (TPG) as the problem.

TL;DR - Android TV shows connected, no internet, tried every solution; is ISP or the TV itself at fault?

Poll Options

  • 1
    Internet Service Provider
  • 10
    TV
Internet

Comments

  • No Username on 25/01/2018 - 18:41

    Have you tried connecting it with wifi or ethernet vice versa with one disconnected. You can also release the leased ip for the device. Also check if the device MAC address is not blocked and see if you can ping the device.

  • Halo375 on 25/01/2018 - 18:48

    If one device is able to access the internet then it cannot be the fault of the ISP. I would suggest to see if you can run a networking cable directly into the TV and see if that helps to fix the problem (maybe a wifi issue). Perhaps try another router too to see if that helps.

    I’d also look at what your tv settings are, see what instructions are available - does it have a “test connection” function or something like that?

  • dcuksuop on 25/01/2018 - 18:56

    Or it could be something with the router.

  • ascorbic on 25/01/2018 - 19:09

    First, try assigning a static local IP to your TV. If that doesn't work, try using the 5 GHz wifi band (if available) otherwise adjust the 2.4 GHz broadcast channel. You can use a wifi analyser app to see which channels are least congested in your environment.

    Also make sure your TV has the correct settings for default gateway and primary/secondary DNS (copy these from your router configuration).

  • Ocker on 25/01/2018 - 19:10

    update the firmware on the TV

  • No Username on 25/01/2018 - 19:19
    +1

    To diagnose the issue:
    Run a speed test app on the device, if it can't reach the server then cancel it
    Now get on a computer and press the Start button and R at the same time on the keyboard
    A window will pop up, in the text field type cmd and press enter
    A black windows will appear, here type ipconfig
    This will print out information about your network, find the section that says default gate way
    The number should look like; 192.168.0.1 or 192.168.1.1 or 10.0.0.1 etc
    Copy that number and enter it into a web browser
    A login will appear, flip your modem to the back and find the login detail it should be admin for user and password for Pswd

    If you can't find it try:
    admin admin
    admin password
    password admin
    admin [Blank]

    If you are using a netgear modem or know how to get to the network map then enter that
    After that find the IP of the android device
    copy the ip of the device and go back to the black window (CMD)
    type ping and insert the IP of the android device
    if no packets are lost then there is an issue with the android TV

  • Peter Enis on 25/01/2018 - 19:51
    +1

    If you are connecting the TV by wifi then simply hotspot it to your phone as a test, that will completely rule out if its a router/ISP issue.

  • ymerej on 25/01/2018 - 20:53

    Not sure if it's the same, but I had this issue https://gizmodo.com/your-chromecast-or-google-home-might-be-…

    I was pretty annoyed. My Google home was DOS my router, replaced router twice (plus buying a $500 router). Then finally I find that article after 3 months of pain. Reported on all chrome cast devices

  • agontukr on 30/01/2018 - 01:09

    ok

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