GeekBuying Customer Service Is Appalling!

milesandbos on 20/01/2018 - 12:41

I purchased a notebook from them and all was good, it was shipped in a couple of days and arrived in about 4 days.

Went to set up windows…..can't install English windows (it was sold as having English windows so I don't have to muck around with installing my own version).

It has been 7 days since I received the notebook and 2 days since I had any response from after sales support. Obviously I can't use the notebook and was hoping to take it overseas on Monday which I doubt will be happening. Not impressed.

I expected after sales support to be average coming from China…but not this average. I buy tech from China on a regular basis but this is the first time I've had any issues.

If anyone has had a similar issue, please let me know what the fix was.

Beware of Geekbuying though. I don't think I will be purchasing from them in future.

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Comments

  • shapers on 20/01/2018 - 12:43
    +2

    2 days since I had any response from after sales support

    It often takes a week for me to receive any after sales support reply from stores in Australia…

    • milesandbos on 20/01/2018 - 12:47

      I'm trying to remember the last time I had any issues with tech from Australia. Doesn't really happen that often.

      What annoys me is that this is probably an easy fix. Chances are they've only paid for the Chinese licence or something. Of all the times when I'm in a hurry!!

  • AssociatedClear @ Geekbuying on 20/01/2018 - 12:48

    As shapers said, it's not uncommon for a lot of stores to not get back to you instantly. Happy to have a look at it for you.

    Please PM me your order number and the product you ordered.

  • [Deactivated] on 20/01/2018 - 12:50

    What brand? xiaomi?

    You can change the language to English via settings but most applications are still in Chinese.

  • [Deactivated] on 20/01/2018 - 12:51

    Just buy a windows 10 key off eBay (dodgy asf) and custom install windows again. Drivers should be fine.

    Sorry but this is the only way.

    Geekbuying can't do much about this but They can offer you some compensation for the misleading info or let you return for a refund.

  • milesandbos on 20/01/2018 - 13:08
    +1

    Thanks for the responses. Clear, I have sent you a PM.

    It's a Jumper Ezbook Pro (v4). Nice looking device, just need to get it to work LOL.

    Thanks Broden. I think a mate has a dodgy copy so will get it off him.

    • [Deactivated] on 20/01/2018 - 13:09
      +1

      Also you can reuse a windows 7 or 8 key from your old devices. It will activate win10 fine.

    • Nutrino on 21/01/2018 - 00:26

      You know you can install and use Windows 10 without activation.

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