[Urgent] Booking.com Cancellation Policy - Is It Free in This Case?

OzFrugie on 12/01/2018 - 00:13

Hi all,

I booked a hotel earlier today but stupidly I forgot about the booking.com active deal and Cashrewards! I booked using mobile.
The hotel/fare says it's non-refundable, i.e. if I cancel I get charged full.
However, I noticed when I go to the confirmed booking, on the right hand side under "Is everything correct?", it says "Cancel for Free for the next 14 hours"

So… does it mean I can cancel and won't get charged or what?
Please refer to the pics below.

https://imgur.com/a/NHILK

https://imgur.com/a/IsihV

Anyone has any experience?

TIA

Travel

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Comments

  • kctt on 12/01/2018 - 01:17
    +2

    If it says Cancel For Free, it looks like free cancellation to me regardless of hotel cancellation condition.
    I remember airlines in the US has something similar cancel because of mistake in the first 24 hours.

    • OzFrugie on 12/01/2018 - 01:21

      Looks like free cancellation indeed! Nice!

  • [Deactivated] on 12/01/2018 - 07:06

    I've had "Cancel up to 1800 today" for the same day of check in. Ridiculous but i'm not complaining! haha

  • Purple on 12/01/2018 - 08:32
    +1

    Why don't you just call booking.com to make sure it is free cancellation within a certain time.

    • OzFrugie on 12/01/2018 - 09:24

      I can't seem to find it?

      • Purple on 12/01/2018 - 09:29
        +1

        Google and i found it. 02-92559200

        • OzFrugie on 13/01/2018 - 23:32

          Thx. I could only find UK number for some reasons..

  • Master Bates on 12/01/2018 - 08:49

    Screenshot everything before clicking, just in case you need to argue the point later. I would capture the T&C’s too.

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