Faulty PS4 - 1 Month out of Warranty. What to Do?

TheOneWhoKnocks on 11/01/2018 - 22:29
Last edited 11/01/2018 - 22:31

Hi,

So I was playing RS6 on my PS4 when suddenly it shut off abruptly (no external electrical issues such a blackout as all other devices connected to the powerboard were working after) with the game still stuck inside 😂. I assumed the power supply had crapped itself. I tried to fix the issue by using a different powerpoint, letting it rest for 10-15 minutes etc but to avail. Unfortunately this occurred a month after my 1 year warranty period elapsed with JB-Hi-Fi.

Just wondering what are my available options in this situation? Am I legally entitled to a repair/refund/replacement from JB-Hi-Fi or will I have to get it repaired at my expense? As you can tell I am rather naive when it comes to the legal stuff surrounding consumer law and rights so I was hoping someone could point me in the right direction.

Cheers

Gaming

Comments

  • Presence on 11/01/2018 - 22:31

    When did you buy it and what is the standard warranty?

    • TheOneWhoKnocks on 11/01/2018 - 22:40

      Around December 2016 and 12 months.

      • Presence on 12/01/2018 - 07:38
        +1

        I'd say it's still covered then.

  • pineapple12 on 11/01/2018 - 22:48

    JB are great with returns/replacements, but since yours is out of warranty you'd probably want to check with them in store (or on the phone).

  • SANDRA95 on 11/01/2018 - 23:40
    +5

    Would still be covered under ACL.

  • garetz on 12/01/2018 - 05:54

    Just quote your acl to them, you should get at least 2 years warranty on a ps4.

  • Nutrino on 12/01/2018 - 07:24
    -3

    Depends on what discount you got on your ps4.

    If you got a slim 500 for full wack $400, you'll expect 4-5 years.
    But if you got a great deal, say $250, then expect 1-2 YEARS.

    Acl is good that way,no grey area.

    • Presence on 12/01/2018 - 07:39

      Does the price the buyer issue matter, or is it the RRP? Or neither? Why should a product with a bigger HD or an extra controller last longer?

  • TheOneWhoKnocks on 07/02/2018 - 21:58
    +4

    Overdue update. Contacted Sony and they offered me a refurbished unit as an exchange for the faulty console free of charge. Surprisingly much more helpful than JB Hi-Fi, who wasted my time, from all the stories I've heard regarding Sony. Great outcome.

    • kronicmacstigator on 02/03/2018 - 18:29
      +1

      I'd be happy with that, not an 'ZOMG NEW' one but fair! Glad to see you got a good outcome

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