Edit - updated thread title - appropriate given additional complaints raised in this thread.
Hi All,
Just felt it worthy of sharing my Gearbest experience. I ordered a phone on 3 December. I had noted the concerns raised here about shipping - however in the shipping options on the site, and had ordered a Xiomi phone that arrived in about 2 weeks previously.
When checking out this time - there were a number of options. There was express option for about $10 - quoted as 5-10 days - as well as standard options for registered and unregistered post from China - there was another option as registered airmail from the Singapore Warehouse - which was quoted as 5-12 days. I selected that option as 2 days did not matter to me. I was however quite particular about the time as I wanted to have the phone for my wife prior to Christmas.
Actually it took them about 12 days to actually ship the item. I complained a number of times before Christmas… their response was to say that the shipping time I selected was 10-25 days (which it was not at checkout), and to 'just keep waiting'. Its now the 10th of January and I still have not received the phone.
Early in January I raised a paypal dispute on this transaction. The tracking information shows it was 'despatched to overseas country' by 'registered airmail' on the 13th of December… but has never been received by AusPost. Interestingly - depending on the tracker I use - some say it came from Singapore - others say Hong Kong. I am sorry - but what airplane on EARTH takes a month to get from Hong Kong or Singapore to Australia?
At the present stage - paypal are still 'reviewing' my claim - so I am still out of pocket - and my wife is still dealing with her old phone which desperately needs replacement. I'm really annoyed because I am unsure if I should buy a new phone, or what if anything is happening.
TLDR: This company is the worst company I have ever dealt with in my entire life. Never - Ever - Ever - EVER buy anything from them.
you must be new, give them at least 8 weeks.