We have been a member of this group for some time but have not seen any benefits. It appears to be only another ‘Booking on-line scheme’. Their off-shore call centre is in the Philippines.
You only have a plastic card without your details – only a bar strip. They suggested that you should make your bookings only through them of the place you intend to stay - and they will give you points – payment must be paid to them by credit card. (I believe most other booking on-line schemes do this). We were advised NOT to book through third parties and if you book directly with the place you want to stay in – that you might not get a discount or points added.
Also they no longer have a hard directory available but only an on-line one. We am not sure if it is worth the trouble of being loyal to this group as doesn’t sound any better than any other loyalty scheme.
Could we have input from others, please?
I think if you're not seeing any benefits - then it doesn't matter if other people are. Generally with hotel reward schemes, you have to practically live out of hotels around the world to make it worthwhile. The occasional stay here and there will not earn you much from the hotel, might be best to direct those rewards instead to your frequently flyer balance to add to that total.