Hi all,
Recently my surface charger has given up completely, while the laptop itself remains in good condition. I have now taken it back to JBHIFI to seek a replacement, they have informed me that it will need to be sent back to be repaired. In the meantime I will not be able to use my laptop without a charger. What are my rights here?
Thanks
Isn't that the same as if any piece of equipment develops a fault? You'd have to spend a bit of time without a working device anyway, regardless of what it is.
Double check which part is broken. If it is the part that connects the brick to the wall you can replace that with a generic cable - I did this when my charger broke. It ended up beneficial because the generic cable was about 3 times longer than the original, so more convenient to use. If it's the part connected to the brick that connects to the Surface then it's a different story, sadly.
I'm not sure what you can do, but I would have thought as a charger is something of a consumable item you should have bee able to get a replacement. Maybe some others can give you suggestions on how you can encourage them to give you a replacement.
There is a recall on the Power Cord
https://support.microsoft.com/en-au/help/4040585/surface-mic…
Could that be the problem?
Update: Just was in JBHIFI, received a replacement after reading the manager a paragraph from ACCC.
Thanks for assistance.
Hit Microsoft up for a Power Cord before yours fails. :+)
which paragraph?
can you match my phone deals?
I'm asking about what paragraph you used please.
And yes please send them but that's not why I messaged
The right to wait patiently for it to be repaired.
JB would replace if it was new and didn't work, in this case it sounds like the product is older than that? They will arrange for its repair under warranty and you will be inconvenienced. Blame the manufacturer for the fault, not the retailer.