The Attitude and Service at Warehouse1 Is Terrible

LSueR on 03/01/2018 - 12:22
Last edited 03/01/2018 - 13:21 by 1 other user

I placed an order (and paid) for a brand name SFF computer, RAM and display adaptors on 18/12/17. I then added an additional item on 22/12/17. The total order is valued at $1,600.

I have followed them up repeatedly only to be first told my order had been dispatched, then they'll get back to me, then they'll despatch it that same day … only to discover it is all a load of rubbish. I understand we've just had 3 public holidays. However, I am appalled at the total disregard for customer service. Do what you say you're going to do when you say you're going to do it and keep the customer informed. Don't blatantly lie to them! Unfortunately, I didn't see the dreadful reviews regarding service and lengthy delivery times until after I started experiencing issues.

Has anyone had a similar experience or have any suggestions as to how I can resolve this?

PS: I am tempted to cancel my order and demand a refund, but imagine how long that will take or if I'll even receive my money back?

Computing

Related Stores

Warehouse1
Warehouse1

Comments

  • [Deactivated] on 03/01/2018 - 12:23
    +12

    How should we know? Don't get why people sign up to Ozbargain for this. Scotty should make a new website called www.ozwhine.com.au

    [Deactivated] on 03/01/2018 - 12:23 (Collapsed - Offtopic. Show)
    • xravisher on 04/01/2018 - 09:34
      +2

      I agree that OzB is about notifying others of bargains. But it is also about keeping Australian Consumers informed.

      Because of this article I now know to stay away from Warehouse 1.

      Yes OP should've done better due diligence, but still this post is definitely warranted, especially since they are obviously just asking for help. Hoping that others who may have been there before him may be able to help them in this situation.

      There are plenty of other threads where people have warned others of dealings with shady companies with bad reviews.

      Should give OP a break, even if it is their first post.

    • Scab on 04/01/2018 - 11:15

      new website called www.ozwhine.com.au

      Website is down, must be from all the whining.

      Maybe even a DoW attack, a Denial of Whine.

  • Savas on 03/01/2018 - 12:26
    +6

    thank you for the high quality first post

    Savas on 03/01/2018 - 12:26 (Collapsed - Offtopic. Show)
    • Scab on 04/01/2018 - 11:16

      I'm using it as a desktop wallpaper.

  • [Deactivated] on 03/01/2018 - 12:27
    +5

    Awesome bargain! Thanks for sharing!

    [Deactivated] on 03/01/2018 - 12:27 (Collapsed - Offtopic. Show)
  • [Deactivated] on 03/01/2018 - 12:29
    +6

    It's only been 3 days so you should wait more, also they were public holidays.

  • CyberMurning on 03/01/2018 - 12:44
    +4

    If they said they have posted on xx and you have proof that is not the case then yeah…
    Otherwise just wait its Australia post fault.

  • myusername on 03/01/2018 - 12:49
    +5

    how to upvote this awesome deal?

    myusername on 03/01/2018 - 12:49 (Collapsed - Offtopic. Show)
    • [Deactivated] on 03/01/2018 - 12:56
      +4

      Dunno, you should post as a bargain

      • myusername on 03/01/2018 - 12:59
        +2

        i want what this guy got!

        • [Deactivated] on 03/01/2018 - 13:00
          +2

          Make sure to list it under freebies

  • Halo375 on 03/01/2018 - 13:07
    +6

    Did you buy from them because you wanted the best customer experience or did you buy from them because they were CHEAP?

    Perhaps to give you that special price they don't have the best CRM system, the best staff and unlimited hours replying to impatient people?

  • myusername on 03/01/2018 - 13:16
    +6

    cancel your order and demand a refund and then tell us how much fun it was

    have you tried calling the phone number on their website?

  • PVA on 03/01/2018 - 13:16
    +3

    Be patient.
    You bought from them because it's cheap, that usually means less staff etc.

  • [Deactivated] on 03/01/2018 - 13:21
    +4

    Have you ever heard of paragraphs?

    • Baysew on 03/01/2018 - 13:29
      +3

      I have, wall of text revised.

      Wait, there is more. - A TL;DR for free.

      • OP ordered and amended order from Warehouse1 close to Christmas. The delivery is taking longer than promised.
      • [Deactivated] on 03/01/2018 - 14:33
        -1

        Are you the OP?

        • Baysew on 03/01/2018 - 14:44

          OP = SueR

  • djkelly69 on 03/01/2018 - 13:37
    +4

    Any suggestions as to how I can resolve this?

    Stop bugging them, let them enjoy a short break, and wait for your order to turn up.

  • bdl on 03/01/2018 - 13:52
    +2

    I've had good service from them in the past.

    Also, Eneloop.

  • Ryanek on 03/01/2018 - 13:58
    +9

    You amended an order on the last working day before Xmas. Mate, how about some understanding and patience.

  • kipps on 03/01/2018 - 14:40
    +2

    I’ve ordered from them before and had no issues whatsoever. I’m amazed they even let you amend the order. You seem like a customer wanting an awful lot and have little understanding about the Christmas break and its effect on trade.

  • myusername on 03/01/2018 - 14:45
    +1

    keep abusing them them and see how many pieces arrive in a box

    • stewartg on 03/01/2018 - 15:51
      +3

      Its about to be a 64 bit PC in more ways than one.

      • myusername on 03/01/2018 - 16:02
        +1

        aust first 128 bit pc coming right here

  • TransportPosters on 04/01/2018 - 08:22
    +4

    I'm eating muesli right now.

  • BigLeviathan on 12/01/2018 - 23:17

    I purchased 8TB Nas HDD from warehouse1 couple of months ago.

    The two guys who served me were really nice and they are knowledgeable.

    I definitely will buy parts from them again

  • ITGUY on 22/01/2018 - 11:02

    I purchased an item from Warehouse1 not long ago from eBay sale, never received the item, now I have to open a Paypal dispute to get my money back, their shipping method is randomly ship small number of orders and hold up the rest, seems they have cahsflow issue,No Paypal= NO order from Warehouse1, buyer beware.

  • gav_atron on 22/01/2018 - 12:19

    Everything the reviews say about this so called business, are true. Just avoid it like the plague and save yourself all the grief that they will gladly give you for your hard earned money.

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