Advice on Dealing with Belong Regarding Compensation for Connection Delay

Ljsb on 28/12/2017 - 16:56

Hi guys,

I have ADSL connection from Belong for past 14 months. I shifted this month where NBN is scheduled to be available in February. When I was searching for a temporary broadband connection for the new location, the cheapest option was still Belong as they do not charge reconnection fees if we are moving home and I can use the existing modem as it is. I placed the move request online on 10th December mentioning that I will be moving to the new place on 19th December.
When I called on 20th December to know the status, the customer care representative told that even she is surprised why it has not been processed yet and said she is starting the process now. After 2 days, I called again and was told that the appointment for installation has been booked for 9th January. So, even after paying, and giving notice of 10 days, they are going to take 1 month for the connection.

I just want to know that If I buy a 4g modem for use in this period. Can I ask Belong for compensating these expenses as they failed to provide the services? Has anyone any experience in this regard?

Internet

Related Stores

Belong
Belong

Comments

  • bobbified on 28/12/2017 - 17:32

    Short answer: No
    But you won't know for sure if you don't ask.

    Most places take up to a month (or 20 business days) from the time you put in a request. Doesn't help with it being December and its public holidays and lots of people being away.

    Instead of buying a separate 4G modem, you can tether your phone.

    • jsb on 28/12/2017 - 21:14

      Thank you. Belong mentions that it will take 7 to 12 working days for the connection. But also say that if you give them enough notice, they will try to provide connection as close to move in date as possible. Basically, they have to get the appointment from Telstra to do the connection. The issue here is that they did not do anything of that sort till I contacted them on 20th and at that time they were getting the earliest appointment of 9th January.

      When I am home, I can tether my phone but I am not at home during the day. But your idea is good. I have ordered kogan sim and will use on backup phone. Thanks

  • whooah1979 on 28/12/2017 - 19:11

    Can I ask Belong for compensating these expenses as they failed to provide the services?

    did you have a look at the t&c? this information should be in there.

    • Diji1 on 28/12/2017 - 21:12

      You seriously just go and look at the terms and conditions to see if they will pay you compensation? Hahaha

      • jsb on 28/12/2017 - 21:36

        Found it thanks.

    • jsb on 28/12/2017 - 21:40

      Thanks for pointing me to the right direction.

  • JimmyF on 28/12/2017 - 22:37

    Can I ask Belong for compensating these expenses as they failed to provide the services?

    Not a chance….

Login or Join to leave a comment
Login Join