Do eBay Seller Warranties Mean Anything?

[Deactivated] on 27/12/2017 - 18:49
Last edited 27/12/2017 - 18:49

Recently i purchased a generic Dyson battery with a 1 year warranty. 7 months later the battery isn't holding its charge anymore. The item was purchased from eBay Australia, through a HK seller, so obviously no ABN etc.

Apart from the seller hopefully honoring their 1 year warranty is there any other options I have? I can't leave negative feedback as i already left positive when it was working and it's now past the 180 days paypal protection (whether this would of even covered it.)

It's not the end of the world by any means but i would just like to know for future reference what the deal with overseas warranties on Ebay is, and whether there is an eBay system in place to monitor sellers not living up to their listed warranty time frames.

General Discussion

Comments

  • RobMel on 27/12/2017 - 19:35

    Could buy a $0.99 item from seller and leave bad feedback on that as last resort :)

    • [Deactivated] on 27/12/2017 - 19:40
      +1

      That's ridiculously brilliant. Might have to do that

      • FeRGan on 27/12/2017 - 22:09

        And get a refund for it.

  • JimmyF on 27/12/2017 - 20:03
    +2

    After 180 days, ebay/paypal won't do a thing and its up the seller to honour the warranty.

    That said, they'll normally want the item sent back. So that makes it costly, they won't normally refund return postage too. So normally you're looking at half the cost of this item again in postage!

    Basically 'warranty' means nothing on ebay, and at best you'll have 180 days.

    Buy another one and move on.

    BTW Check dyson aus for battery price, they are not too bad for a REAL one and comes with a REAL 1 yr warranty.

    http://shop.dyson.com.au/spare-parts

    Say a DC59, its replacement is $85AUD free shipping vs knock off ebay $45-60AUD.

    Personally, the $40 extra is worth it, at least you know the battery won't blow up when not home.

    • [Deactivated] on 27/12/2017 - 20:11
      +2

      Cheers for that would of definitely gone genuine if i knew that. I guess i just assumed it'd be super expensive from dyson.

      Think i might start selling on eBay offering a lifetime warranty on everything i sell.

      • JimmyF on 27/12/2017 - 21:47

        haha well you're in Australia, so the buyer could pull a few more strings being you're local, compared to some china/hk seller that makes everything near impossible to track down and costly to do returns etc as they're in another county. About all you can do it send nasty emails, that they ignore.

        But yes, the dyson batteries are priced ok. Not the cheapest around for sure, but also not too crazy over the top, and local stock and local warranty, so things normally happen pretty fast.

        For me the extra $20-40 compared to ebay knock offs, was worth the money and I find in the long run the battery normally lasts 18-24 months and I use the unit daily. So its cheaper in the long run compared to a knock off every one 8-10 months ;)

  • Ughhh on 27/12/2017 - 20:28
    +1

    If you're not purchasing the item from an authorised au stockist, the product is cheaper because you're basically waiving warranty/consumer rights. You do have rights according to ACCC, but how are you going to pursue an overseas company/guy?

  • Stealthzor on 27/12/2017 - 20:38

    contact seller and see what happens.
    if seller refuses then contact ebay support https://www.ebay.com.au/help/home
    search warranty in link above.

    if both sides refuse open a case with ACCC against ebay and you have some paper proof you tried resolving issue with them.

    • [Deactivated] on 27/12/2017 - 21:25

      I don't think the ACCC would care because it's a HK seller unfortunately

      • Stealthzor on 27/12/2017 - 21:26

        well that is why i stated u make a case against ebay for not solving issue with its seller

        • Quantumcat on 27/12/2017 - 23:03

          Ebay isn't the seller so I don't think accc are going to do anything with them

        • Ridiculous Panda on 28/12/2017 - 00:29
          +1

          That would be like going after centre management because myer won’t honour their warranty. I reckon the most ebay would be legally required to do is shut the seller’s account and even that would take ages to achieve.

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