Travel Insurance Direct 12% off - Today Only

Related Stores

Travel Insurance Direct

• 

  yoyomaster123 on 26/12/2017 - 12:33

  Anyone have any experience with travel insurance direct?

  • 

    cpho on 26/12/2017 - 13:45

    They're the only travel insurance company I book with now. I find them the cheapest with these discounts always going around.
    Also really easy to claim with, as long as your have the required paperwork. Personally never had a claim get turned down.

  • 

    WantToPayLess on 26/12/2017 - 14:43

    Their claim process is not hard but it is important to be very familiar with the rules in the PDS or else there could be nasty surprises.

    As an example, my return flight on a recent trip was cancelled by the airline 6 hours before the scheduled time. I wasn't too worried initially, thinking that "lucky I've got travel insurance". Once I got through to the airline after ~1/2 hr wait on the line, I was given two options: either a refund of the return airfare, or fly back 4 days later (they only have 1 flight/day on that route and would have probably ~100 passengers on the cancelled flight to accommodate). Thinking it's the right thing to minimise the cost incurred, I took the refund option then booked on another airline home, on assumption that I could ask TID to cover the difference in airfare. Wrong. TID considered the refund as end-of-story and hence won't reimburse the extra cost in airfare I had to pay. On the other hand, if I had accepted the fly 4 days later option, this would be a "travel delay". I could then have claimed up to $1,600 for accommodation and other costs. This would have been several times the extra airfare cost that TID would not cover.

    So, as is probably the same as for other insurances, read the PDS carefully before you purchase a policy and submit a claim. Don't just do what common sense suggests is the right thing. Sometimes insurance companies seem to prefer you spend significantly more and they would happily reimburse the greater amount.