BMW delivered wrong car and offered $700 + accessories

Lnurbsenvi on 21/12/2017 - 22:18
Last edited 23/12/2017 - 14:37

I have purchased 2017 BMW X1 back in October
It was finally delivered after 2 and half month

I was excited to take the delivery and went home
Up on arrival I found out that it was missing two critical standard features

  1. Dual Climate Control
  2. Sliding back seat

Now the sliding back seat is such a deal breaker
Since you lose about 3cm of leg room and extra recline angle

So I contacted the dealership and long story short

They built the car wrong and offered me $700 dollars
Because they are $700 dollar option according to them
And $1000 dollars worth of accessories lol

What should I do?
They want me to put up with it basically

Updates:
After some kicking and screaming at BMW Australia
Dealership Principal has finally noticed my case
And is working on solution

I will not accept anything less then what I ordered for

Updates:
Rear vent is missing as well lol

So total missing Standard features are 4 in total:
-Rear air vent
-Dual zone climate control
-Rear seat sliding fore aft
-Auto rear seat fold down feature.

Automotive

Related Stores

bmw.com.au
bmw.com.au

Comments

  • AusGP on 21/12/2017 - 22:27
    +14

    I wouldn't take that!

    • nurbsenvi on 21/12/2017 - 22:44
      +6

      No way!
      It’s geniunly insulting

  • nxllson on 21/12/2017 - 22:27
    +5

    Refer to this thread here

  • [Deactivated] on 21/12/2017 - 22:59
    -8

    Why would you order a BMW X1 in the first place? It's probably a front wheel drive model too.

    • [Deactivated] on 22/12/2017 - 09:39
      +2

      Op must be working for westpac too

  • smuggler on 21/12/2017 - 22:59
    -6

    Why on earth buy a BMW?

    GEt a reliable Japanese car. duhhh

    Anyway, the law is on your side. YOur item wasn't as described. Back to the pavilion it goes.

    • nocure on 21/12/2017 - 23:02
      +5

      The OP has already bought 3 Mitsubishi Outlanders

      • smuggler on 21/12/2017 - 23:02

        :0

      • nurbsenvi on 22/12/2017 - 00:15

        1*

      • Solarlux on 22/12/2017 - 09:18
        -5

        You would think that after one Outlander you would realize that they are crap!!! I know Toyotas are one of the more expensive Japanese cars but there is a reason for that… they last and last and last, they are the Japanese Mercedes, well built and long lived," should have bought a Toyota"
        Yes you guessed it I am a Toyota owner and the one I own now, only my third Toyota in 40 years of motoring is the oldest car I have ever owned and I aim it will be the last internal combustion engine car that I own. I am aiming to get 1 million kilometers out of it (it is a diesel!) 30% of the way there!
        Jeez Toyota should be paying me☺

    • Diji1 on 21/12/2017 - 23:13
      +9

      GEt a reliable Japanese car. duhhh

      Yeah, Germans don't know anything about making cars.

      • xravisher on 22/12/2017 - 10:13
        +3

        The reasons people are having issues "discussing" the X1 are not solely related to it's build quality.

        The cost of spare parts for German cars in 'Australia' is insulting.

        In a normal auto forum I'm sure that no-one would have any issues "discussing" an BMW's or any German makes for that matter.

        But here on Oz"Bargain" the concept of even entertaining X1 does go against one of the biggest fundamentals of the forum "affordability"

        This is probably why there are so many negative comments in regards to German makes on this forum.

        I myself for example wouldn't by one, chiefly for that reason alone.

  • smuggler on 21/12/2017 - 23:02
    -7

    My old man has a 2017 Prado. The thing is dope as fk. Beats any shit Merc or BMW put out.

    • Diji1 on 21/12/2017 - 23:13

      GTFO.

    • k-rokfm on 21/12/2017 - 23:22
      +1

      Ok mate that’s fully sik hey cuz bro. Fully sik uleh

    • spackbace on 22/12/2017 - 00:03

      No, no it's not, and I've driven a new Kakadu

      • nurbsenvi on 22/12/2017 - 00:35
        +2

        What the hell are you guys talking about

      • itsdougie on 22/12/2017 - 02:19
        +3

        kakadont

  • Toons on 21/12/2017 - 23:26
    +7

    they are contracted to supply you what you paid for.

    This is their problem that they build by option but you are supposed to go through all of this with the dealer on pick up and they check off each item with you so the process has broken down somewhere.

    If you were snarky and burn't some bridges because you were waiting so long they might be inclined to make it difficult.

    You will find the major issue is the AC and they are trying to get off lightly.

    Sorry don't know how long you had it before you noticed but i'd be taking it back to them and requesting that they give you the car you bought under contract and don't shift on that position.

    All those overpriced extras are worth next to nothing when you sell it, even if that was tomorrow.

    • Solarlux on 22/12/2017 - 09:25
      +1

      Yeah My wife has an older Volvo with dual zone climate control and it is"fully sic"
      Some days my wife wants the heater and I don't so it does the job without opening windows.
      So my vote goes with don't accept it, get the car you want and now it will be a 'year' younger!

      • Toons on 22/12/2017 - 11:22

        I hear you there same happens in our car i want arctic conditions compared to my wife lol

    • 2jzzzz on 21/12/2017 - 23:32
      +20

      That's the worst reply I've heard. They are contractually obliged to supply what he signed for. This deserves an offer of him keeping supplied car until his as AGREED upon car is delivered.

        • spackbace on 22/12/2017 - 00:07
          +12

          From a current salesperson here, no he hasn't waived anything. Dealer breached contract, have fun if that went to court. Not to mention the bad publicity, reviews and social media which can bring a business to its knees.

          Dealership fked up, and probably realised before the car left the showroom too, and just hoped to come up with a quick fix, which isn't working in this case

        • pegaxs on 22/12/2017 - 09:49
          +4

          ex-car salesman here…

          Can confirm, same opinion as Spack, dealer messed up, ordered wrong or were just trying to move a stock vehicle and hoped that OP would just cop it.

          And it is exactly the same as a t-shirt. If I ordered a t-shirt with fluffy cuffs and it had none, I take it back for a replacement for the correct shirt.

        • 2jzzzz on 22/12/2017 - 11:12
          +4

          I have worked in automotive sales before, so speaking from experience.

          Would you be so kind as to letting us know where you work so we can avoid like the plague?

      • spackbace on 22/12/2017 - 00:04

        No, they'd look to delicense the car asap and put him in a proper demo.

  • trustnoone on 21/12/2017 - 23:46
    +3

    I have no idea about the law for it or anything, but seems pretty open and shut, they gave you a car that wasn't fit (or didn't have the features) that you paid for. They asked if you were willing to settle for $700+accessories, if you are not, tell them no and to either get you the car you paid for (or I guess a refund?).

    Good luck!

  • D6C1 on 21/12/2017 - 23:52
    +1

    Miaow.

  • nurbsenvi on 22/12/2017 - 00:18
    +1

    Thank you all
    I will hit them hard tomorrow and if they don’t budge

    Then it’s

    ACCC
    Consumer Affairs
    Social media
    OZbargain
    Whirlpool
    BMW Australia

  • dny on 22/12/2017 - 00:19
    +8

    Do not take delivery of the car. Ask them to order the car you paid for and ask for a loan car in the meantime as they have wasted months of your time.
    If they refuse demand a refund and purchase from another dealer.

    • nurbsenvi on 22/12/2017 - 00:30
      +2

      Unfortunately I have only realised the missing features after taking the delivery

      But to my defence it’s impossible to check every features of modern car during the delivery process due to shear number of functions

      Especially if they were states as standard features
      I was only checking the options I ticked

      • ozhunter on 22/12/2017 - 01:13

        So they didn't offer you the $700 + accessories until after you manually looked for the missing features in the car and noticed they weren't there?

        • nurbsenvi on 22/12/2017 - 08:11

          Yeah
          Had to call around

      • spackbace on 22/12/2017 - 01:20

        Especially if they were states as standard features 
        I was only checking the options I ticked

        Are those features part of a model update? Were they mentioned when you first ordered the car?

        I can't see anywhere that mentions an X1 without dual-zone climate, both 2017 models list it on Redbook. What's the build date on your car?

        • Toons on 22/12/2017 - 03:37

          Base interiors on all X1's in current model if they have changed it they haven't updated their website material. there was also no mention of anything being removed for 2018 range

          It's been like this since 2016 / something seems odd for them to be missing (was the car hijacked from the production line that was actually going to another market country)?

          X1 sDrive18d … Model Code: HT72
          X1 sDrive20i … Model Code: JG32
          X1 xDrive25i … Model Code: HT12

           Upholstery, Sensatec
           Automatic air conditioning, dual-zone incl. Automatic Air Recirculation (AAR)  Door sill finishers with ‘BMW’ designation in Aluminium (xLine)
           Floor mats in velour
           Foldable rear seats with 40:20:40 split
           Instrument panel with high-resolution 5.7 TFT display
           Interior trim, ‘Pearl’ Dark with highlight trim finishers Pearl Chrome (xLine)
           Luggage compartment with separating net
           Rear seats fore/aft 40:60 on a common rail
           Sport leather steering wheel with multifunction buttons
           Storage compartment package with 12V power sockets in rear centre console  Two cupholders in centre console

  • [Deactivated] on 22/12/2017 - 01:04
    +1

    try get ur money back and wait 2 months, you will get a 2018 model.

  • donbot on 22/12/2017 - 06:40
    +9

    Germans dont build the car wrong. Either the dealership ordered the car wrong, or the car is stock they are trying to clear out and do a shifty.

    • pegaxs on 22/12/2017 - 09:57
      +2

      Yep. More than likely old stock or failed previous order. Give it to a customer and throw money at them in the hope that they just take it…

    • Toons on 22/12/2017 - 11:18
      +1

      Germans aren't building them. X1's are built in the US and Netherlands a lot of others from BMW we get come from China

      Reason i know they pull things off production line was they did it for me, i've seen them over look things when something goes wrong in a flap.

      My car was dropped off the wharf written off rather than try and be dodgy they got the first car that was a dealer order and it was slightly different spec but they didn't notice till it arrived

      In my case i got some things i didn't order like the premium sports seats in the front and missed out on one option i had picked which was low value.

      That and they gave me a brand new basic entry level model model of the car to drive for the 2 months it took to get the new car here.

  • Ritchma on 22/12/2017 - 07:31
    +6

    That's a horrible service. I work in Mercedes Benz dealership and unfortunately this has happened to us as well. We would always offer some kind of compensation or the correct car and it's up to customer to choose what's more suitable. If car is ordered correctly they would make it a priority to make a new one and ship it to us ASAP. I'm afraid there was a mistake on the other end and your dealership (profanity) up that's why they trying to fix it this way. Get the car you asked for!

    • nurbsenvi on 26/12/2017 - 15:48
      +1

      I should have worked harder and get the GLC instead!

  • simmos on 22/12/2017 - 16:57
    +1

    I’d be asking for $10k compensation. You might want to get a quote on how much to add these features to factory spec. Hit them with that amount as a demand plus some! Consumer law is all on your side I think.

    • Ritchma on 22/12/2017 - 22:06
      +1

      no chance they would give 10k compensation. That's absolute nonsense. Why would they do that if taking the car back and deliver the correct one would cost them close to nothing?

    • nurbsenvi on 22/12/2017 - 22:50
      +1

      Even if they offered me 10k
      I would not accept it

      I want what I ordered.

      • anzacpaul on 27/12/2017 - 10:51
        +2

        I want my elephant!!

      • 8200 on 12/01/2018 - 22:16
        +1

        Whats the latest update? Cheers

        • nurbsenvi on 13/01/2018 - 00:26
          +1

          Dealership principal is trying to get the new
          Car built for me apparently
          He told me he is waiting for the response
          From the Germany HQ

          Could be all BS
          This will be the last week before I go ahead with ACCC

          What a shameful and undignified mess this is from
          Supposedly premium brand

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