I hold a NAB Platinum Credit card that comes with Buyer's Protection insurance underwritten by QBE Insurance. The insurance lasts for 90 days from the date of purchase of the goods, and covers accidental loss, theft or damage. The fine print says the 100% of the goods must be paid for via the appropriate card in order for the claim to be accepted.
About a month ago I purchased a new Galaxy S8+ phone via Ebay, during one of their 20% off sales. I have two receipts, one from the vendor showing AU$1,029 and another from PayPal that shows AU$1,029 and an entry titled "voucher" for AU$-205.80, thereby bringing the total paid down to AU$823.
First question, do you think QBE will deny my claim because technically, 100% of the purchase price of the goods were not transacted via my credit card due to the application of the Ebay 20% off discount voucher? Has anyone had any experience with this?
Second question, the QBE phone person asked me to supply them with repair quotes in anticipation of my claim progressing. Because the phone is a grey import, Samsung Australia don't want to know about it, and flatly refuse to repair it, even if I tell them I am willing to pay for the repair. The phone is working perfectly, it just has a cracked screen. I want to get a genuine replacement screen. According to the person at Samsung, my IMEI indicates that the handset originates from the Middle East area. I have a mate in Saudi Arabia. Should I ask him to get a quote for repair in Saudi Arabia, and factor in the shipping cost there and back?
Any insights or advice will be greatly appreciated.
What's wrong with your S8+ OP? Cracked screen due to accidental damage?