GearBest and The Infamous 2017 Christmas Parcel Mixup (Aka Secret Santa?)

Lt3chshopper on 18/12/2017 - 18:10
Last edited 18/12/2017 - 20:39 by 1 other user

So I came home today to a couple of packages. I'm expecting probably 10+ items over the next few weeks from Gearbest, so this wasn't a surprise.

What was a surprise was that one of the packages addressed to me wasn't for me. It included a phone and other items, none of which I'd ordered. I noticed that there was another label with a separate interstate addressee - let's call him Bill - and Bill's contact number. I called Bill and this was definitely his parcel.

It got more interesting when Bill indicated that he'd also received a Gearbest package that he hadn't ordered. However, it wasn't my package, it had another label with 'Greg's' name and address on it. So either Greg has my package, or there's a a fourth party (Dave?) out there who has received one of my packages.

I went to AusPost and returned the package (they wouldn't send it to Bill).

So either Gearbest's local office has really screwed up by applying the wrong labels to a bunch of packages, or they're doing a big secret santa gift swap. I'd love to know just how many customers have been affected by this mixup.

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Comments

  • Savas on 18/12/2017 - 18:25
    +5

    hahaha this is why I hate secret santa

  • c64 on 18/12/2017 - 20:12
    +2

    buyincoins once sent me someone else's package. i ordered a small audio connector but instead got a package containing a mask & a pair of brass knuckles. actually, i didn't even receive the knuckles because they were confiscated by customs.

  • barbarella on 18/12/2017 - 20:13
    +2

    damn! I ordered a bike pump…and guess what I got???…a bike pump :/

  • nubzy on 18/12/2017 - 20:44

    I still have not received my bike bump, and there are a few other little things I am waiting on as well for what seems like an eternity. This could explain it..

  • bdl on 18/12/2017 - 21:47

    BearGest Swappage

  • Cheeper on 18/12/2017 - 21:47
    +3

    "I went to AusPost and returned the package (they wouldn't send it to Bill)."
    It wasn't their fault as they had delivered as addressed so no liability to onforward.
    Any response from GB?

    • t3chshopper on 19/12/2017 - 06:45
      +1

      Agreed about AusPost's responsibility. I haven't contacted GB yet, as I'm not sure which of my orders they've messed up.

  • tsu-chan on 19/12/2017 - 10:11

    I would write a small note and pop it into the box that it went to the wrong person, paste on the right shipping label (cover your own details on the box), seal the box up and dump it straight back into the red postbox. It will either get sent back to GB(which Auspost would just write a big fat RTS and scan it RTS back to GB) or the right person (Yay!).

    from,
    ex-auspost :)

    • t3chshopper on 19/12/2017 - 10:17

      Yeah. I'd hoped that Auspost (I went into the post office) would be willing to blank out my address and instead forward it on to the correct one. They only offered to send it back to the sender, which I'm sure is the official correct response.

      In hindsight I would blank out my address and circle the correct one and write something like "return here" and pop into a Auspost post box.

  • sam buster on 20/12/2017 - 23:16

    Please tell me you didn't call Bill and say something like, "Hi Bill did you order an iPhone from GearBest, only I think it's been misdelivered to my place?"

    It's amazing how sloppy some addressing is - a couple of years ago I was awaiting delivery of a new passport and received someone else's… of a different nationality! And not even living in this country.

    • t3chshopper on 20/12/2017 - 23:37

      I did call him and ask if he'd ordered some stuff. I didn't even know who the sender was until he told me, as the package was marked from Eslink, with no mention of Gearbest.

      At any rate, it was returned to the sender.

      Bill was pretty peeved as he'd ordered phones and other electronics, and had instead received just a power adapter.

      Pretty crazy to think they could be that sloppy about a passport!

      • sam buster on 21/12/2017 - 18:17

        Sounds like a shambles at Gear Best.

        Yeah, the passport thing was just after the scandal about the Israeli army having allegedly used "stolen" Aussie passports on a mission.

      • sam buster on 21/12/2017 - 23:07

        Also meant to add, "Hope you get your orders sorted out in time for Christmas!"

  • zrmx on 20/12/2017 - 23:44

    It is happening to me right now lol (I've submit a help ticket with GB just today, will wait for its response…hopefully won't be dragged long…)

    • t3chshopper on 21/12/2017 - 10:38

      Did you get someone else's package? How did you know this has happened to you.

      The crazy thing is that I've ordered at least 10 different things that may have been sent to someone else. Fortunately they're all around $5 - $10 each.

      • zrmx on 21/12/2017 - 10:46

        The item inside doesn't match the description on the declared custom sticker on the outside…and yes there is a slip inside that tells another name.

  • t3chshopper on 20/12/2017 - 23:55

    Did you get someone else's package? How did you know this has happened to you.

    The crazy thing is that I've ordered at least 10 different things that may have been sent to someone else. Fortunately they're all around $5 - $10 each.

  • Store Repgearbest @ GearBest on 25/12/2017 - 19:57

    Hi t3chshopper,sorry for this inconvenience and late reply,could pls send me your order number the the wrong sent order number for me to better confirm with our order department？

    Thank you so much!

    • t3chshopper on 25/12/2017 - 20:33

      Hi rep, thanks for the response. I have about ten outstanding packages from Gearbest, and there was nothing on the label that matched an order number that I've been provided, so I have no idea which of my packages was misdirected.

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