We recently received a letter demanding for outstanding payment to some fencing. There was no mention of the location of these fences or even notices prior to this "last notice before the issuing of legal proceedings". We have been in this newly built-house for a year.
The letter itself looks extremely dodgy to me, apart of the lack of location of these fences, they did not mention where to pay the amount to and the contact details were minimal (Only PO Box and a phone number).
The company has an active ABN, however google search of the company name returned nothing but this one person who works for it (also happens to be the person who issued the letter).
Questions:
1. Is this a scam?
2. Should I ignore or contact them?
3. Should I contact the council?
4. If the letter and those fences were legitimate, do I have grounds to negotiate for the payment—- as the fence law in Victoria clearly states that there need to be an agreement and a quote—-which we didn't receive(we've paid for all the fence notices sent to us/communicated to us).
Update + answering questions
1. Letter has names, but badly spelt
2. Called consumer affairs but they said they don't know what to do(?)
3. Might try calling the actual company but will probably save that to last.
You already know it is a scam so…