Third-Party
About 1-2 weeks ago I noticed that I have about $50+ pending balance in my Cashrewards account. I made a few big purchases in the next two days and the balance went up about $20. A few days later, I noticed that it went back down to $50+. I was not worry as I thought it might have to do with another problem with the cashback from Co-Op Bookshop (never payout so far). I thought it might fix itself in a few days, if not I would contact CR customer service.
Yesterday, I have a little free time so I went in and check the recent cashback entries as I notice that the amount recorded are different to the actual amount spent. They all checkout because they were the total excluding GST.
I then notice that my most recent purchase from Angus & Robertson was not there. I scroll down further and find that all my purchases from Angus & Robertson in 2017 has disappeared off the My Rewards tab. I was very sure they they were there recently until 1-2 weeks ago. I double checked that they exist on the My Click History tab.
I lodge the claims with Cashrewards, providing all the proof of purchases. Today, CR came back to me with, "Sorry, we cannot help you as these transactions have past our 60 days policy".
I'm fairly sure that those Angus & Robertson transaction were tracked prior to them disappearing off My Rewards tab. It's just too much of a coincident that ALL of the transaction from the same business appeared in the My Click History but not in My Rewards.
When did CR introduce the 60 days policy? What happened to their guarantee? Very often business would drag out the cashback approval period. Once it's past the 60 days, are we customers suppose to just put up with the lost?
If you have made purchases at Angus & Robertson in 2017 via Cashrewards, could you please check if those entry still exist under your My Rewards tab. I have a feeling that a system bug has wipe them out.
I signed up with Cashrewards because it supposed to be easy. Click through the referral and earn the cashback. If we have to keep chasing up the cashback, it's becoming too much work.
I've been wanting to post a piece on Cashrewards for some time now but never get around to it. So will reply to your post with my views on it.
I having been using Cash Rewards for some time and get about a 70% success rate in transactions being recognised and / or paid out.
Firstly I do not blame CR for this. In fact I think CR are being scammed by the retailers. For me, the evidence of this is that for some retailers I get 100% success over many txns (eBay and Woolworths are examples), others I get 0% - 50% success rate (travel sites, Lenovo, iHerb as examples).
Almost always when this occurs and I raise a support case with evidence, they advise the retailer didn't track it but as a good will pay me out anyway. And although I am happy to be paid for a legitimate purchase, I feel upset that CR got ripped off by that retailer because if they make less overall margin, that will impact future cash back percentages as they will need to recoup this loss and that is no good for them or us. They would also know as a % of support tickets by retailer which ones rip them off the most.
Finally, I feel CR are not in a position to complain about these issues as they do not want to risk being annexed by that retailer as their success comes from having a massive pool of retailers. and maybe we should step up and start complaining to the retailers direct so they know we are on to them and are calling BS.
We all benefit from CR being successful, and will all get less benefits if they are not.
My only negative statement about CR is that their gift card offers are very weak compared to the many other sites that offer discount gift cards - really hoping this gets better over time as again I want them to be successful as that is key to us getting future benefits.
Final statement - big kudos to CR for honouring payouts when retails don't pay them - thank you.