Some Couriers Refusing to Deliver to Parcel Collect Address

Lwally4000 on 30/11/2017 - 13:13
Last edited 30/11/2017 - 13:30 by 1 other user

Long story short, I buy a lot of things on eBay and multiple other sources. Most of these parcels come through without a hitch. I use Parcel Collect to be a bit more environmentally friendly and allow the driver to simply drop the parcel off at the post office specified and not have the risk of having a card left in my mailbox then having to trek back to the LPO to get it.

I've had several third party couriers drop parcels off with no issues (TNT, DHL and Toll) but then this lot:

Couriers Please - Didn't bother telling me any information and just left the parcel in their depot until I called them about it then claimed not to deliver to Australia Post because they're a competitor..
Fastway - Notified me by SMS and advised that the parcel could not be delivered to Australia Post, agent wasn't able to verify but claimed that I needed to sign for it. (Yeah right). I actually asked the fastway guy to switch this parcel to their own "Parcel Connect" service and the guy advised me not to as they like to "Claim things as their own" WTF right?

I'm not really happy as Australia Post are acting on my behalf to collect these parcels, there is no cost for the courier to drop them off and realistically are doing themselves no favours from a customer service perspective. There's no information on their website about not dropping off at local Post Offices

Anyone else got any more stories like this?

General Discussion

Comments

  • wally4000 on 30/11/2017 - 13:34
    +1

    Ah righto. That makes sense then!

  • dcep on 30/11/2017 - 13:39

    What ??? Your toll guy deliver to Parcel Collect?

    My toll guy called me up and said auspost is their competitor and can't deliver to them.

  • wally4000 on 30/11/2017 - 13:48
    -2

    Perhaps I'm thinking of another company.

    Fun

  • try2bhelpful on 30/11/2017 - 13:49
    +3

    With more online ordering and people not being home "all the time" it is in the interest of the delivery companies to get their shite together and have centralised places you can collect the parcels from that are local to the relevant areas. The Australia Post boxes would be a good starting place. I much prefer click and collect services, if I can. That way I know that the parcel has got to a certain point and I can't be blamed if it goes missing.

    • wally4000 on 30/11/2017 - 13:50
      +1

      If we had some generic post box thing that anyone can use that'd be amazing!

      • try2bhelpful on 30/11/2017 - 13:52
        +3

        Completely agree. The Australian Post Office is government owned so I don't see why it couldn't be considered as neutral ground for their parcel boxes.

        • Kangal on 30/11/2017 - 14:11

          …because that would make sense, and we can't have sensible solutions in this wild wild world.

        • D C on 30/11/2017 - 14:17
          +2

          Because that's commie hippy talk.

          AusPost is run as a business, and you don't do favours for your competitors. You certainly don't want to help the customer out.

        • try2bhelpful on 30/11/2017 - 14:20
          +1

          @D C: Forgive me, I forgot I was in the time of outsourcing madness when the idea of "Government services" is a slap in the face of corporate greed :)

        • ninetyNineCents on 30/11/2017 - 16:30

          @D C:

          only so the ceos can pretend they are a business and can claim million dollar salaries and bonuses.

        • try2bhelpful on 30/11/2017 - 16:55

          @ninetyNineCents: hell yeah! That and all the Government consultants because, heaven forbid, we actually have Government servants.

        • original15 on 30/11/2017 - 18:03

          I imagine they'll be happy to be a neutral ground for other deliveries if the competitors are happy to stump up good fees or the end user that used another service is happy to pay extra to use their parcel locations…(as if).
          They can't exactly be handing out free access to their property and locations to the competition.
          While AP is owned by the government it is not operated by the government, if it generates a profit that's good, if it doesn't…well look out
          The parcel delivery game is an incredibly competitive one (AP obv having a monopoly on the money losing mail service) but means they have to fight for parcel traffic. obviously they have a huge footprint and delivery network which helps

          I get the frustration with not being able to simply use Auspost parcel boxes cos they're obviously convenient for you, but it's like asking your local Nike store to get a pair of adidas shoes in store for you to the businesses.
          But hey maybe that's a business opportunity to have generic delivery points, but it's late to market given all the AP ones and other points delivery services are using. Delivery services would love centralized delivery points, beats trying to find unit 2 of 9 and dealing with that barking dog or dodgy neighbiur
          (Used to consult into a parcel/logistics company and a bit at AP but by no means an expert just imo^)

        • try2bhelpful on 30/11/2017 - 21:11
          -1

          @original15: Australia Post is still a government owned concern; even if it is being run as a business at the moment. There is no reason why a price couldn't be set that would be allow multiple companies to use the boxes for drop off so tax payers can be provided with an actual service.

        • D C on 01/12/2017 - 06:10
          +1

          @try2bhelpful: There is a price already set, couriers don't want to pay it.

          When parcel lockers first started the charge was $5 to place a couriers parcel into the locker.

        • whooah1979 on 01/12/2017 - 06:23
          +1

          @try2bhelpful:
          Each lpo po box location is operated by a franchise. https://auspost.com.au/about-us/operating-as-a-post-office/l….

          Your courier doesn't want to pay Ap the same way as Ap doesn't want pay the franchise.

          Nothing is free especially real estate.

        • whooah1979 on 01/12/2017 - 06:46
          +1

          @try2bhelpful:

          so tax payers can be provided with an actual service.

          ap isn't subsidies by the taxpayers.

        • try2bhelpful on 01/12/2017 - 10:53

          @whooah1979: it is still government owned, providing taxpayers with a service that aligns with current requirements should be what the government owned entities do. AP makes the most sense to provide this service. However, given the race to the bottom currently out there, the current process will continue.

        • whooah1979 on 01/12/2017 - 12:06
          +1

          @try2bhelpful:

          Yes, Ap is owned by the federal government. They're providing a subsidised letter service to the taxpayers covered by the apc act. What they aren't doing is subsidising online shoppers with their parcel service. Their parcel service isn't subject to the legislation and open to competition from all carriers.

        • whooah1979 on 01/12/2017 - 12:29

          @try2bhelpful:

          Besides every dollar that Ap makes in profits goes to pay for education, health, infrastructure, welfare, etc.

          That is way better than subsidising online shoppers with their cheap made in china widgets.

        • try2bhelpful on 01/12/2017 - 12:58

          @whooah1979: Sounds like subsidising letters is a less than optimum use of AP funds. People are relying less on snail mail and more on email. However, parcel delivery is becoming more ubiquitous. It isn’t just China widgets, intra australia parcel delivery is increasing greatly. Setting up an infrastructure that provides centralised pickup is something worth investigating. However, it won’t happen so the customer is left with the current system. Legislation is not set in stone.

    • ninetyNineCents on 30/11/2017 - 16:29
      +1

      or maybe send people an sms or call them prior to delivery. Seems really dumb they drive to all those places and nobody is home …

  • witsa on 30/11/2017 - 18:32

    now that there are parcel lockers, why do they even have couriers? what value they have? Always annoys the hell out of me when I find out something I ordered is being delivered via courier.

    • wally4000 on 30/11/2017 - 21:42

      It beats me. Parcel lockers change everything really. Courier companies are horrible to deal with in general.

  • 6789 on 23/12/2017 - 11:29

    I distinctly remember paying the supplier for
    delivery.
    So where’s my parcel?
    UPS refusal to deliver to a Parcel Collect Address.
    You should have refused carriage before you entered the contract to deliver.
    Oh by the way I paid for deliver from point A to point B.

    Where does it lease me (the customer now)

    1) without my paid for parcel
    2) a 15 Km trip to the UPS depot (ironic, I am now doing the couriers job) (Yes I know I have paid for delivery)
    3) be at home from 9-5 during the normal working week day.

    It’s frustrating that UPS does not carry out its contractual obligations.

    Oh and by the way UPS is only open from 9-5 mon to fri to take calls.
    It’s Sat. A day when most people can be home to accept deliveries.

    Definitely an area that is broken.

    Agree with other posts
    Avoid FastWay and Toll

    JG

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