HP Australia Cancelled My Laptop Order 1 Week after Payment. What Is My Recourse?

Lurker on 26/11/2017 - 08:24
Last edited 26/11/2017 - 11:01 by 1 other user

Dear helpful souls,

1 week ago I ordered a HP laptop online that is 45% off its list price. I paid with a credit card.

Yesterday when I checked the delivery status for the 10th time I discovered that HP had cancelled my order and refunded me.
No email notification. No explanation. No apology. No one contacted me. Nothing.

What is my recourse? Does it matter which credit card I used to pay it with ?

Please advise. Thanks a million.

…..Thanks for all your suggestions.

Moral of the lesson.

Do not buy anything from HP. Their website sucks and their customer service sucks. For example, I tried to buy their extended warranty for the laptop over the last 1 week and I had to make a few phone calls just to talk to somebody who might be able to help me.

Computing

Comments

  • whooah1979 on 26/11/2017 - 08:29
    +1

    No email notification . No explanation . No apology . No one contacted me . Nothing.

    The retailer not contacting you before or after they issued a refund is bad form.

    What is my recourse?

    Take your money and buy the item from a different retailer.

    • Diji1 on 26/11/2017 - 09:04
      +2

      Also: don't buy extended warranties, you're covered by ACL.

      • whooah1979 on 26/11/2017 - 09:14

        Consumer guarantees only covers for a reasonable amount of time. Any more than a reasonable time requires a private agreement.

      • Lurker on 26/11/2017 - 09:14
        +1

        But does ACL cover next business day fixing of laptop?

        • jsb on 26/11/2017 - 10:13
          +10

          This is funny. First, they couldn't even guarantee the the delivery of your order and then you couldn't even get hold of them to buy extended warranty. Still, you expect them to fulfill next business day

        • Lurker on 26/11/2017 - 10:30

          @jsbhatia:

          I know. May be I dodged a bullet there when they cancelled my order.

          I was pretty skeptical about their ability to deliver next business day fixing.

          But I was willing to give them the benefit of the doubt and to prove it with the extended warranty.

          Now I know HP cannot run a business in 2017 and I am beginning to feel sorry for all the folks who have bought from HP Australia.

  • whooah1979 on 26/11/2017 - 08:31
    +1

    Does it matter which credit card I used to pay for it with ?

    No. It makes no difference. The card issuer can't force the retailer to sell the item to you.

    • Baysew on 26/11/2017 - 11:03
      +3

      If you have the right sort of AMEX they will bow down and kiss your feet sometimes.

      • Kangal on 26/11/2017 - 12:33

        That's like saying if you were in the top 1% then people will acknowledge you….

  • k-rokfm on 26/11/2017 - 08:39
    +2

    email them and ask them why. Hope (but unlikely) for some kind of goodwill eg voucher depending on how much it was. Other than that, nothing

  • onetwothreefour on 26/11/2017 - 08:43
    +3

    What is my recourse?

    Get over it and move on.

  • smuggler on 26/11/2017 - 09:02

    Get a refund.

    I have been buying from HP for like 20 years. NEver really had any problem except when they sent me to 3rd party places to get my laptop fixed like 10 years ago.

    • Lurker on 26/11/2017 - 09:10

      This is my first time buying from HP . And my last time too.

      My impression is they cannot get their shit together , even in 2017.

      Imagine a major company not having an online link to allow you to buy an extended warranty for the laptop you want.

      Imagine calling a few HP numbers and nobody answering the phone during business hours.

      Thanks HP . You can forget about pitching your servers and whatever else to me in the future.

      • smuggler on 26/11/2017 - 09:19

        Refund takes 3-5 days and buy a HP elitebook. Their warranty and support is better.

  • Ocker on 26/11/2017 - 10:39

    Did you buy off the HP Aus. or USA site?

    • Lurker on 26/11/2017 - 10:40
      +1

      HP Australia.

      But I am not going to bother with HP USA either after seeing HP Australia's incompetence.

  • HeWhoKnows on 27/11/2017 - 07:46
    +1

    What do Ozbargainers expect these days? This is ridiculous. Obviously HP ran out of stock and OP got a prompt refund. Recourse? OMG! Poor little boy. I will cry for you

    • mattyman on 27/11/2017 - 12:34
      +1

      No contact about the problem is poor form though. What if the OP wanted the laptop in time for Christmas and didn't realise that the order was cancelled in time to order another one? That's someone's Christmas ruined.

      • HeWhoKnows on 29/11/2017 - 08:24

        Got a prompt refund so can shop elsewhere. No reason for recourse. Yes, they should have notified OP out of courtesy

  • mattyman on 27/11/2017 - 12:35
    +2

    I've found HP products to be subpar in the past. Friend's have also had quite a number of issues.

    • Roney on 27/11/2017 - 12:57

      Same here. Their quality standard has declined compared to other equally reputable brands.

  • eggles01 on 27/11/2017 - 15:10
    -1

    as long as you have the receipt go to your nearest "Dept Fair Trading" and see what they have to say,I believe you can talk to them over the phone,

    • HighAndDry on 27/11/2017 - 15:43

      FT: Did you get the laptop?

      OP: No.

      FT: Did you get a refund?

      OP: Yes.

      FT: Okay…. what else do you want?

  • Lurker on 11/12/2017 - 12:59
    -3

    Problem solved:

    After some talking to them they decided to send a different laptop to me.

    I never got any refund from them and I never said anywhere that I got a refund .

    Funny how some readers put words in my mouth and claimed I got refunds.

    Please read before you write .

    Thanks to others for more intelligent supportive comments.

Login or Join to leave a comment
Login Join