I'm getting this error message - Not eligible
Sorry, we couldn’t identify you as an eligible Telstra Customer. You must have an active Telstra service to access offers in the Telstra Thanks® program. If you have an active service please check that it is linked to your Telstra My Account log-in.
I activated a SIM card 6 months back, but haven't used it or added money to it. Could that be the reason? Should I add some credits to my number (don't even know where the SIM card is)
Check the 24x7 app to see if the Sim is still active. Generally Sims without any activity are automatically deactivated after the 6months of no use