[Price Error] Dyson Cinetic Big Ball Animal Pro Barrel Vacuum $399 (Was $696) Delivered @ David Jones

koalafied on 24/11/2017 - 07:27
Last edited 24/11/2017 - 15:48 by 1 other user

Moved to Forum: Original Link

Seems to be double the price on sale at other stores like JB, H&N etc. C&C available at most stores. Non-sale price $999

New to DYSON? DYSON 30-DAY satisfaction guarantee or money back, offer ends 30-11-2017 https://discoverdyson.com.au/30daypromo/

HN $696 https://www.harveynorman.com.au/dyson-cinetic-big-ball-anima…

TGG $696 https://www.thegoodguys.com.au/dyson-cinetic-big-ball-animal…

JB $699 https://www.jbhifi.com.au/whitegoods-appliances/vacuums-floo…

MYER $699 https://m.myer.com.au/shop/mobile/mystore/animal-pro-cinetic…

Pricing ERROR on DYSON

'DYSON'

On 24 November 2017, due to human error an incorrect reduced price was attached to DYSON Cinetic Big Ball Animal Pro (7688-50209).

We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

General Discussion

Related Stores

David Jones
David Jones

Comments

  • xcornx on 24/11/2017 - 07:50
    +1

    Can not be ordered online. Maybe more luck picking it up. They just changed it to out of stock.

    Error:Sorry, an error has occurred while trying to retrieve the inventory status of this product.

    • koalafied on 24/11/2017 - 07:54
      +1

      Try refresh the page and clear cache, still working fine on my end

    • AussieDaddy on 24/11/2017 - 08:05
      +1

      I've just tested it adding to the cart and it works fine for me.

    • Associatedkerfuffle @ David Jones on 24/11/2017 - 10:53

      This usually means that there's no more stock for whatever method you chose

  • xcornx on 24/11/2017 - 08:09
    +2

    Yeah its all fun and games till you hit that "next" button to the payment section.

  • ManWithTwoCats on 24/11/2017 - 08:09
    +1

    Too attempting!!

  • dumaconheo on 24/11/2017 - 08:10
    +1

    Don't forget cashrewards and AMEX deal!

  • aiyoyo on 24/11/2017 - 08:11
    +1

    Is this model suitable/good for mattress, dust mites allergies kids?

  • ReAvenger on 24/11/2017 - 08:14
    +1

    Just processed a click and collect, hope they wont cancel

  • Twocents on 24/11/2017 - 08:23
    +1

    Thanks OPs. Hope they won't cancel my order either.

    • koalafied on 24/11/2017 - 08:24
      +1

      I also ordered through C&C :) fingers crossed they won't!

  • googoogaga on 24/11/2017 - 08:32
    +1

    Cash rewards is 7% @ david jones ? i thought it was only 4.5%.. bought one even though I don't need one…

  • aiyoyo on 24/11/2017 - 08:34
    +1

    Can we split the payment?

    • koalafied on 24/11/2017 - 08:34
      +1

      Afterpay is available (fortnightly payments) if that's what you meant?

      • aiyoyo on 24/11/2017 - 08:55
        +1

        I mean like take Amex card offer advantages, spit the payment by using 2 different card

        • Associatedkerfuffle @ David Jones on 24/11/2017 - 10:54

          No split payment using two credit cards on DJs Online. In store yes.

        • mac2403 on 24/11/2017 - 10:59

          @kerfuffle: Any idea if I can use 2 giftcards and a cc to pay for an item?or is it just 1 of each?

        • Associatedkerfuffle @ David Jones on 24/11/2017 - 11:01
          +1

          @911r: You can use up to a maximum of five gift cards online. e.g. if your item was $250 and you had two $100 gift cards, you can use your two $100 gift cards to pay and the remaining $50 with your credit card.

        • mac2403 on 24/11/2017 - 11:02
          +1

          @kerfuffle: wow that's great! thanks so much :)

  • ShinyDiamond on 24/11/2017 - 08:48
    +1

    Don't need but still bought one at this price. ($371 after cashrewards is damm cheap for this model)

  • episys on 24/11/2017 - 08:50
    +1

    Temptation got the better of me, I just bought one. I was forced to 'Click & Collect' though as the Error message ("Sorry, an error has occurred while trying to retrieve the inventory status of this product.") kept popping up with any type of delivery method I was selecting.

    • ShinyDiamond on 24/11/2017 - 08:54
      +1

      close browser and reopen. Maybe stock is already finished at your c&c store

  • [Deactivated] on 24/11/2017 - 08:55
    +1

    Broden will offload a lot of early Christmas Dysons.

  • dblade123 on 24/11/2017 - 09:05
    +1

    Mine is showing an error even after refreshing page :(

  • frostman on 24/11/2017 - 09:05
    +1

    And I bought a Miele C3 yesterday for $420 =(

    • Lysander on 25/11/2017 - 14:05

      Miele is much much better (and healthier due to extremely good air filters) than Dyson and lasts longer if it is one made in Germany.

      • frostman on 25/11/2017 - 19:31

        yes it is….ok thanks =)

  • simonsze on 24/11/2017 - 09:05
    +1

    seems already out of stock

  • Bdog81 on 24/11/2017 - 09:07
    +1

    Looks like they made a mistake, and are trying to limit the damage.

  • moocher on 24/11/2017 - 09:14
    +1

    Able to add to cart at the moment.

    • akira276 on 24/11/2017 - 09:21
      +1

      You can add to cart, but can't finish the sale =(

      • Moderatormoocher on 24/11/2017 - 09:24

        Ah ok. Deal marked as expired.

  • Gandalf the Thrifty on 24/11/2017 - 09:16
    +1

    Looks like similar to many years ago when 20% off got applied on item and then again in checkout. Don't think it was that cheap though. Good buy for anyone they got it. DJs are good for honoring purchases usually.

    • jack4109 on 24/11/2017 - 09:27

      Damn! Well I hope they honour their prices…

      • [Deactivated] on 24/11/2017 - 09:32

        Will wait for the OZB to report back. I bet there's a queue for OZB at DJs now, if not finished.

  • ShinyDiamond on 24/11/2017 - 09:50
    +1

    Southland VIC refused to give me my c&c order. They were informed about the price error already.

    • episys on 24/11/2017 - 10:00

      They can just refuse? With a receipt and all? I thought with pricing errors, companies usually have to just suck it up. I'll be heading to get my C&C this afternoon after work, will be interesting to see how it plays out.

      Edit: I just received a second email informing me that my order is ready to collect in store. I'm assuming the cancellation may be at the discretion of the stores processing the order/s.

      • zoidee on 24/11/2017 - 13:36

        Let us know if they actually give it to you/honour it

        • episys on 24/11/2017 - 13:45

          Funnily enough I just received a follow up call from the store saying they had to cancel it at the request of head office and that the second email should never have come through, she was being very apologetic and respectful about everything. It saved me a trip going there after work.

  • imaxsameer on 24/11/2017 - 10:31

    I ordered it and got confirmation for delivery. Lets see how it ends up.

  • unfunkable on 24/11/2017 - 10:41

    boo!

  • sunnyc on 24/11/2017 - 10:42

    i bought an am09 yesterday for $399

  • Destin on 24/11/2017 - 10:43

    No luck QLD, C&C

    EDIT:Typo

  • poseidon8888 on 24/11/2017 - 10:44
    -2

    Just got a call from David Jones and they will not honor the price even I have paid for it. Very disappointed with the outcome.

    • Lysander on 25/11/2017 - 14:08
      -4

      If they have taken your money (even if they refunded it now) you can insist on the contract being performed. At the point of taking your money a contract came into existence. The longer it took them to inform you about the price error, the better your chances, especially the closer it was to Black Friday as a price like this could be pre-Black Friday deal.

      I have insisted on specific performance many times in situations like this and 100% of the time the companies delivered.
      At this price it might even be worthwile initiating a claim with your state's Civil and Administrative Tribunal which is really cheap and has no costs risk for you.

      • m0nkeycheese on 25/11/2017 - 19:57
        +2

        WOW! life is too short man, even if you did get your shiny new vac in a week you would have forgotten about it and move on to the next thing.

  • BargainhunterNSW on 24/11/2017 - 10:45

    Just got a call from my local DJ store and saying they had to cancel my order due to price error! She also asked me to go the store to get my money back! (what!)Boooo to DJ!

    • J3455555 on 24/11/2017 - 10:50

      Did you pay with a credit card? I would have thought that they could refund the money back online.

      • BargainhunterNSW on 24/11/2017 - 10:55

        I paid with a gift card. I am not going to the store to get my credit. The lady said she will call me back later.

      • Associatedkerfuffle @ David Jones on 24/11/2017 - 10:56

        Unfortunately not, due to privacy and security reasons. If it's a Click and Collect, you'll have to call the store that you placed your order at to do a refund. If you paid by Credit Card, they can DEFINITELY refund you over the phone without you needing to visit the store.

        Gift cards you could try and ask them to post it out to you via Registered Post.

  • svteng on 24/11/2017 - 10:53
    +1

    bought it and got a call from DJ saying they dont have stock anymore and return money back…it could be a mistake they made on the website and they just tell you no stock instead of mistake they made. Bad!!! but I thought so. That's why how come it's even cheaper than the basic Cinetic which is also $399!!

    • Lysander on 25/11/2017 - 14:11

      If they tell you no stock, then you can definitely insist on specific performance provided money was taken of your credit card (or money in any other way transacted).

  • Jaznn on 24/11/2017 - 11:54
    +4

    Is there any way we can make them honour the price? I received a confirmation email and everything. Just don't think that it's fair to just send an email saying it can't be processed and inconvenience a customer by making them go in to get a refund and be out of pocket until it shows on my card and it's a Friday!

    • Lysander on 25/11/2017 - 14:12

      If you only received a confirmation: no.

      If they took your money (even if refunded now): yes

  • whoopi on 24/11/2017 - 13:12

    why would they still have it advertised for that price if it's no longer available? I was just able to purchase one online… hope they honour it.

    • Twocents on 24/11/2017 - 13:32

      Good luck. I just got a cancelled email saying out of stock. Now I gotta call them for a refund but their number is always busy

    • svteng on 24/11/2017 - 13:34

      when I click it now, it's showing the page "access denied". I think they found out it's a mistake so they block it. But it's fair enough. Why they still sell the lower model at $399 when you have the higher model at the same price!!!

    • Spiteful on 24/11/2017 - 15:37

      The guy at the Head Office said it takes 24 hours for changes on the website to occur so its in the process of being taken down. So far, no honouring of the price >:(

  • Spiteful on 24/11/2017 - 15:33
    -1

    They're not letting me collect it from my nominated store which is bullshit. I have the receipt from Paypal + a confirmation email = shouldn't that serve as proof that one of those vacuum's are my property and the sale has already been processed? So angry right now >:(

    • Associatedkerfuffle @ David Jones on 24/11/2017 - 15:45

      https://www.davidjones.com.au/Consumer-notices

      It's a pricing error as per the first paragraph on that link.

      • Spiteful on 24/11/2017 - 16:01
        -4

        Yep, I know it was a pricing error but they accepted my money for it + confirmed meaning the "invitation to treat" morphed into a completed contract. Legally all the payment/receipt etc has already been done, they just are refusing to give me my property.

        • Associatedkerfuffle @ David Jones on 24/11/2017 - 16:09

          https://www.davidjones.com.au/Website-Terms-of-Use

          Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. We may choose to not fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

        • nookie on 24/11/2017 - 16:28
          +3

          @kerfuffle: thanks kerfuffle. For DJ, such a shame…they making huge commitments to attract buyers but they not willing to take any responsibility. Sorry foe inconvenience sounds too easy everytime theres a pricing error!!!

        • No talking on 24/11/2017 - 19:35

          @kerfuffle: How could your customer know it is a pricing error or just a big sale on Black Friday? This is the worst customer service I have ever experienced. Be a company that can take responsibility for your own mistake. This is not a large corporate firm should do.

        • Associatedkerfuffle @ David Jones on 24/11/2017 - 19:38

          @badbed: I'm just an employee for DJs, not someone from head office and also not qualified to speak on behalf of the company. All the comments I make is in my own time.

          If you want to pass on your feedback regarding this pricing error, please feel free to e-mail [email protected]. We welcome all feedback.

        • No talking on 24/11/2017 - 19:42

          @kerfuffle: I did call your LOVELY customer service, and got hang up! BEST customer service on the earth!

    • Samsungnote10 on 26/11/2017 - 08:49
      +1

      Why you so angry?
      Disappointed I'd be too

      It seems people just get so angry these days or is it a figure of speech

  • BlazinPast on 24/11/2017 - 17:13
    +2

    Man how archaic is David Jones refund system? Need to manually recite your credit card number over phone to process the refund. Can't wait for Amazon to make David Jones even more irrelevant

  • koalafied on 24/11/2017 - 18:32
    +1

    Called them and they couldn't process a refund for afterpay. Why use the service if you don't know how it works???

    Had to email afterpay support :/

    • Associatedkerfuffle @ David Jones on 24/11/2017 - 19:23

      To be fair, we only just started Afterpay two days ago. I do agree however that they should have been briefed on how to process Afterpay purchases that are refunded.

  • baronorder on 24/11/2017 - 18:46
    +7

    Was a great experience walking in to pickup my order at 4pm (order was placed well before 8:15 this morning and confirmed ready before 8:30) only to be all but accused of being a scam artist in front of a small crowd of people near the service desk.

    They had my email & phone details as well as more than 7 hours after detecting the pricing issue and should have contacted me well beforehand but did not. This left me in a situation where upon arriving that I was told that they would not be providing the appliance while making not entirely subtle accusations of attempting to defraud the store due the pricing mistake.

    An impressive argument ensued after being offered in store credit instead of a refund (apparently due to DJ's policy on PayPal transactions) and had to end up calling online customer service - after being escalated was eventually offered a full refund via PayPal.

    All up I would expect far better from a company that seemingly prides itself on customer service, not honouring the purchase is fine but the attitude, baseless accusations and reluctance to fix the issue before it impacted customers really made it hurt. DJ's handling of this is embarrassing and heads should be rolling in several areas over not just a publishing mistake that should have been checked several times before going live but in not contacting the customers involved as soon as possible after the issue was detected.

    • mini2 on 03/12/2017 - 07:37

      They could use a lesson or two from from Appliances Online re handling of pricing screwups.

  • No talking on 24/11/2017 - 19:28
    +1

    OzBbargainers, we should be together and enforce David Jones to honour our purchases. It is not the way that a company like David Jones should do to treat their loyal customers like us. Today is Black Friday, so putting up a big sale is reasonable. They should not just cancel our orders as they don't want to take any responsibility!!! If everyone is running business like DJ, what is the point to have sale?!

  • metrosilver on 24/11/2017 - 19:31
    +19

    Price matched at JB hi-fi for 399! Before they rectified the issue. Deal of the century thank you so much.

    • whoopi on 24/11/2017 - 19:48
      +1

      wow congrats!! Great thinking

      • metrosilver on 24/11/2017 - 20:16
        +1

        Haha thanks but it was more luck I didn't think it was a glitch and my wife had to go to JB to get something else.

        • ozbjunkie on 25/11/2017 - 16:08

          At least there was one happy ending among all this suffering. Well done.

    • nookie on 24/11/2017 - 20:15

      Can u post your receipt?

    • unfunkable on 24/11/2017 - 21:12

      well done!

    • robzta on 24/11/2017 - 22:05
      +8

      Got JB to price match also as DJ's was to far to travel to :-) Paid $410, they included a $10 shipping charge as closest DJ's didn't show stock, but I got a $20 voucher printout that I used for GT sport & controller deal ;-)

  • whoopi on 25/11/2017 - 12:41
    +3

    Got my cancellation email :(
    However for those who missed out on this deal and still want the Animal Pro vacuum, you can get it for $560 click and collect at Bing Lee Ebay with the 20% off code!

  • aiyoyo on 28/11/2017 - 07:36

    Stupid DJ, still waiting for my refunds!!!!

  • PIKU on 28/11/2017 - 08:35

    Same here, they are holding our money, which shouldn't be deducted in 1st place. :(

  • aiyoyo on 28/11/2017 - 10:03
    +1

    I will complaints to Fair Trading tonight if I still heard nothing from DJ today!

  • Wantone on 28/11/2017 - 14:45

    Last week on Friday I got an email from online David Jones saying that they will contact me for the refund. Still no call or further email. Meanwhile Amex gave me my $30 credit. I guess Amex will take that back once the refund has been processed?

    • Associatedkerfuffle @ David Jones on 28/11/2017 - 14:56
      +1

      Not necessarily. The refund will come from David Jones [store you tried to Click and Collect at] so your $30 credit will remain with you as that was triggered by David Jones Online.

      • Wantone on 01/12/2017 - 10:19
        +1

        Received an email about the refund going back to the card. Money received by David Jones Sydney (not the click collect location), Amex $30 credit currently remains.

        • Associatedkerfuffle @ David Jones on 01/12/2017 - 10:21

          David Jones Sydney is both Elizabeth St and Market St (Market St being where Small Appliances are). Unless the Online team (who are based in Sydney) did a refund …

        • 8azinga on 01/12/2017 - 10:57

          I think the online team handled all the refunds. I got the same generic email. Both purchase and refund transactions say david jones sydney and not the click and collect location. Guess we will have to wait and see if we lose the amex credit

  • googoogaga on 28/11/2017 - 19:55

    i got my click and collect notice from my local store

  • 8azinga on 02/12/2017 - 14:47

    Refund was processed by the online team and my amex credit has been taken back.

    • Wantone on 03/12/2017 - 09:22

      Same here, amex credit taken back yesterday.

Login or Join to leave a comment
Login Join